Bandwidth monitoring

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I am presently on the 150 GB freedom plan, and within the last month, I have literally gone through the entire 150 GB in a few days. I believe I have isolated the problem to one computer, but does anyone know of a program to monitor bandwidth on Windows network? I need something that can monitor real-time vs the exede monitor that doesn't update as quickly. My guess is that I have a virus or a network intrusion, but really can't tell until my data is refreshed in 6 days. I get an additional 5gb and that lasted 3-4 days without that specific computer in the network. Given ipad/iphone app updates, windows updates, and regular traffic, that is just about the norm. Any help or suggestions would be greatly apprciated
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Stephen Stecyk

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Posted 1 year ago

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Bev, Champion

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Glasswire can do that. The free version only monitors the machine it is installed on so, you will need to install it on the suspected problem computer but, it should help you confirm that it is the problem. 
https://www.glasswire.com/

Also, thank you for not jumping to the conclusion that Exede/Viasat was stealing your data and, taking time to investigate possibilities on your end first.
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Gwalk900, Champion

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Router has DHCP enabled, set up as Wireless Router Mode,

Running the Asuswrt-Merlin firmware.

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Stephen Stecyk

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How do you have the internet configured? I can't seem to get it working unless it's connected to the switch port rather than the wan. Have it set up as wireless router, DHCP enabled. Exede modem set as 192.168.1.1, ASUS as 192.168.1.2, DHCP range 3-234, DMZ on exede pointing to 192.168.1.2. Very confusing and frustrating lol. Missed the old days with Hughes that I could bypass all this stuff.
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Gwalk900, Champion

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You may have the Router's LAN IP to close to the Modem IP.

See here:


https://community.exede.com/exede/topics/how-do-you-bridge-a-speed-boost-modem


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Stephen Stecyk

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I tried all the suggestions, but could not get any traffic to pass through the WAN port. I'm stumped at this point. Not a problem with using the switch aspect of the ASUS. I may attempt to start up another thread, or may try to contact Viasat directly for suggestions. Really just want to have that extra layer of protection.
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Steve Frederick, Champion

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Stephen, it would be best if you would start a new thread with a heading more in line with using the WiFi modem with a second router as things will get lost in this thread, and making it more difficult for folks to search for this information.

I  know there are many who are having the same problems you are in getting their routers with many more features than the Exede modem/router operating properly.
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Gwalk900, Champion

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I run the free version of Glasswire on my Windows computers.

www.glasswire.com


Some info on the subject and some Glasswire screenshots in this topic:

https://community.exede.com/exede/topics/understanding-and-tracking-data-usage


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Brad, Viasat Employee

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The above replies appear to be the most suggested 3rd party option. I am not able to recommend or endorse it as it's not an Exede product but there's plenty on here that seem to like it.

Alternatively some routers will have a monitoring option as well.

We're developing a tool that will allow more detailed data type breakdowns that we plan to release soon.
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Old Labs

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no matter what plan you are on your data will still disappear even if you remove the Ethernet cable from the back of the modem.
Not universally true... I leave my modem, router and computer (properly sleeping and properly secured) connected and running 24/7/365 - the only time they aren't is during power outages, at least until it takes me to haul the generator out, fire it up and setup the transfer switches.

In 5 years, I've had exactly one instance of unexplained data loss to the tune of 2.67 GB.

Through proper tracking/monitoring I was able to determine it wasn't on my end; never did get a satisfactory explanation.

Whatever that problem was it hasn't re-occurred in 4 years - yes there were some initial data loss problems. Those were the source of the suggestion to unplug the modem when not in use. I've never found that to be necessary. Leaving it on also allows me to pinpoint when problems may occur and provide ViaSat with additional regarding circumstances if need be. 

With my own tracking and monitoring, I find ViaSat's data count to be accurate - maybe even a little light but I attribute that to the web accelerator compress not reflected at either my my router or computer(s).

Stephen is using the right approach in determining where the data is going and will have documented it in the event there's a discrepancy.
(Edited)
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Brian, Champion

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I agree with Old Lab. I lived comfortably within my 10 and eventually 12 for about four years. Went over twice. I tracked down the cause and fixed it.

Now I have 25 but still using the strategies that kept me under 12.

Today, I'm at 39% used with 12 days to go.
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Old Labs

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Same here never go over (except intentionally) with aggressive data saving strategies. Even on a Freedom plan, I'd be using those same strategies - browsing is fairly peppy when using them and also was during testing of the Liberty pass mode last month.

Not getting hit by a lot of unwanted bloat on web pages does make a difference well beyond just saving data, and leaves sufficient data for those things I really do want to do.
(Edited)
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Steve Frederick, Champion

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I too leave my modem, router powered up through a UPS battery backup system 24/7/365. My computer is in the sleep mode whenI am not actually using it. I have never had any data disappearing. My ASUS router reports data usage fairly close to the Exede meter, as Old Labs said, usually the router reports a slightly higer number, but still close.

I have been away from home for a  month now, enjoying my lake place, and the Exede meter has only reported usage of about 10 MB, which is usage that my router takes every now and then.
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johnny c

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I switched to the 150 gig plan a couple of days ago and i keep 7 computers updated, Norton updates daily, 4 windows 10 computers.  So far the data usage seems correct.
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Kelly Dunleavy Lanham

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Hi folks, Can someone please explain to me what exactly you are talking about in terms of tracking "missing data"? We seem to go through our allotted amount extremely quickly and it makes no sense as we don't play online games or watch videos. I would like to try to figure this out. Any suggestions are appreciated. 
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Bev, Champion

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Hi Kelly, we will do our best to help you find out what is using your data.

Common cause of data usage that users may not be aware of are automatic updates. Cell phones, tablets, your operating system,  anti virus software and, drivers, especially those for graphics cards are the most common sources of automatic downloads occurring.

Cloud storage such as iCloud, OneDrive or, an off site backup service are another source of "hidden" data usage.

Websites with imbedded video also use a lot of data. Social media sites like Twitter and Facebook are especially bad for this.

So, how do you stop the data leaks? Some of it depends on what operating system you have and, what data plan you have (whether or not in includes a free zone.) But regardless of that, the most important things to do in order to conserve data are:
Turn OFF all automatic updates
Turn OFF background App refresh on mobile devices that you connect
Use an advertisement and media blocker such as UBlock or, Ublock Origin (whichever your preferred browser supports.) That will prevent unwanted advertisements, images and, videos form even loading, thus saving a good bit of your data for you to use as YOU choose. (search for UBlock)

If you would like, we can also help you with operating system settings to minimize data usage, if you care to share what operating system you have with us.
(Edited)
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Kelly Dunleavy Lanham

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Hi Bev, I have Windows 10 which I am still trying to work my way through. I have to say that I am not too attuned to the tech side of computers but can figure out if you walk me through. I did see earlier in the discussion about GlassWire and am downloading that. I do also have icloud and OneDrive but do not see on either one where I can turn off automatic updates. We also have the free period from 0000--500. 
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Bev, Champion

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Okay, windows 10, click on all settings (the Notification icon to the right of the date and time on your task bar. In the windows that opens choose Network and Internet. On the next screen choose Change Connection Properties. Make sure the toggle for Set as metered Connection is ON (Gray is off.)

That stops Windows form downloading all except critical updates. Other programs, like your Antivirus and, graphics drivers, or Graphics card control panel should have setting for updates in them which you can change.

You need to turn off (exit) OneDrive and, iCloud on your computer. Just right click the Icons and close them. You can type Start Up in the Windows start menu search bar then, chose to see which programs start when you start Windows. In there you can disable iCloud and OneDrive form automatically starting.

Glasswire is good, also get UBlock or UBlock Origin for your browser. With those, you are well on your way to getting your usage under control.

I know it seems like a lot to have to do and learn and, hopefully that will change when Viasat 2 comes online early next year but, for now we have to be diligent about controlling our usage and, saving it for what we really want to do online.
(Edited)