Bandwidth Disappeared in 35 minutes

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  • Updated 4 years ago
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We have no idea why our bandwidth disappeared in 35 minutes tonight. We got the 70% warning around 6 PM PDT and by 6:37 PM we were capped. We weren't using the computers or iPads. We've opened a ticket with Exede on this. We need help identifying what was happening here so we can stop it happening in the future. In addition, Exede has a four month issue with blocking access to our outgoing mail server when we are capped which they have been unable to resolve. 
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The Billing Clerk

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Posted 4 years ago

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The Billing Clerk

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Exede has assigned case #:00457896 to this issue.
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Knight Rider

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That sicks about your data, that what little you had left vanished in 30min. Now as far as your ongoing email issue I think your are SOL on that one. I think it goes back to last Oct when they really started enforcing the dap and while they say they don't block anything they basically enable/ disable stuff on their end to where it basically breakers the internet all together. I don't know why they just don't change their policy to once your use your monthly data that's it your out of internet access till next month or you buy MRE data period. None of this well some stuff will be slowed or may not work at all junk. Either still give us access to everything at like 512KB or 1Mb/s or just shut it down completely.

Anyways sucks your still having issues with that but I don't thinknthey are going to do anything about it. Its just they way they apply the dap.
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LorrieL, Champion

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I think if I were DAP'd I could tolerate whatever I had to as long as the rules were clear as to what exactly effect this would  have on my internet usage. Like if I knew I'd still be able to (slowly) access email but likely would have trouble connecting to or downloading from popular sites, or trouble with downloads in general.
actually, that reminds me...when I had dialup, I couldn't do much of ANYTHING except email and slowly surf.  I could barely even watch a youtube video and it took for ever for  a few min long video to buffer and load. If I needed to do a serious download it literally took a few DAYS.  with a lot of disconnects and just about drove me crazy.  This was just how it was to have dialup...I think it's gotten to be long enough ago that maybe some people don't remember or even never had dialup at all before?
So really, isn't what is going on with being DAP'd these days just like being slowed back to dialup speeds?  Which is what exede said all along, I thought. why is everyone acting like somehow being slowed to dialup speeds should mean they can still connect to heavy traffic streaming sites or download as much as they want with no problem?--NEVER something I could do at dialup speeds. Seems like what WAS happening was that somehow being DAP'd wasn't like being slowed THAT much until recently. I assume there was enough available Exede bandwidth in general to allow that.  But I can't get mad about it if that was what was said from the beginning might happen.  so maybe Exede should have been more harsh in a way, and made sure that anyone DAP'd really did get slowed so much it was just like dialup, even though back then it seems like there wasn't as much congestion so they could go easier on the DAP'd group.  By going easier when they could, seems like people now feel entitled to what they aren't actually entitled to by the Exede agreement.  And the fact that it sounds like exede reps used to tell people that they should still be able to do certain stuff when DAP'd, like connect to any site and download whenever they wanted, just slower, well I still wouldn't get too mad if I understood what was going on now to make things need to change..
It's accept responsibility for stuff when that is appropriate, and not always try to blame someone else.  Perhaps some people who are spending so much time being angry at Exede to the point of implying Exede is doing something illicit and scamming them somehow, could spend that time working on what they can do about the fact that they aren't able to "live within their bandwidth allowance".  that is how I choose to handle it.  I've only got 10 gb a month.  I have never been on Steam.  the only games I play are ones that don't use up much bandwidth at all...I like those games fortunately although I would love to be able to get into the really popular stuff.  But i can't so I don't think about it.  If I can't afford something, I don't get into it.  when my financial circumstances get tighter, I sometimes have to give up stuff I can do when I have more money.  I don't like it, but that's the way life works and it isn't exede's fault.
If I am completely honest, when people rant about what Exede isn't giving them when they are DAP'd, I feel a bit like I am listening to teenagers complaining about not getting enough allowance from mom and dad.  I don't mind when people ask reasonable questions and are trying to figure out how being DAP'd is supposed to work, and when it used to work one way and then changes without explanation--of course, people have to ask about that,  but it concerns me that quite a number of people seem to sound like they feel entitled to use up all their data, and then have being DAP'd work in some way that is halfway acceptable to them, so they don't have to give anything up. Or get angry because they have to pay more to get un-DAP'd...of course you pay more if you have used up all your data allowance! It is very possible to not get DAP'd at all.  You just can't do everything you may want to do on the internet or at least not as much as you want to.
(Edited)
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Knight Rider

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I apologize Lorrie I disnt mean for it to sound like I was mad at Exede over anything, so far things have been great. I just know there have been many complaints about the dap policy and how its working and been some information mentioned by reps about it but nothing in detail. But from what I'm reading from everyone here its like even browsing the web is iffy under dap. He can't do simple connection to his mail server, seen many people say they are getting the error connection reset when browsing the web and stuff. All that stuff would work just fine on dialup so that's where it comes back to that Exede/ ViaSat in applying the dap do either block stuff or have it crippled to the point to where stuff thinks its being blocked.
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The Billing Clerk

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I've been told repeatedly by Exede reps that outgoing email to my ISP should not be blocked under DAP. I've got a whole other thread on the community titled " Outgoing Email Problems Following Cap " that tracks this issue. It isn't a case of things being slow, it has to do with Exede closing the connection the minute it's opened. See that thread for details. Each month, I'm told that Exede is working on it and wants to resolve it, but we're on month four now with that issue. I agree that giving us a slow connection and blocking certain content seems to make more problems that it solves from my experience. 
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Knight Rider

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I know I see all the posts that come in and I've been following along on that one and idk what to tell you. Its the way they apply the dap it basically breaks the internet and while they are not out right blocking anything, its just broken to the point where most anything won't work under dap
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Kaotic Technologies

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Bandwidth is not data.... your data reached its cap...your bandwidth did not disappear. Bandwith is how many lanes on the highway..... the amount of data That can flow back and forth.... a 2 lane highway has more "bandwidth" then a 1 way highway.

Not saying every one needs to be masters of the service....but certain terminology needs to be learned to speak intelligently about. The service, to help us help you. The clearer you can express your issues, the faster you will get help. Not picking, just saying.
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The Billing Clerk

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Thanks to everyone for the feedback and clarifications. So yes, the data disappeared not the bandwidth. And I agree that you live with DAP, but there are two issues that I think do merit examination. One is the email issue in which Exede allows outgoing mail connections to Gmail, but blocks them immediately to my local ISP.If outgoing email is a data issue for Exede under DAP then they should block all ISP's and not selectively allow only connections to Gmaii.
 The other is troubleshooting a data overage. What I think I need here is some idea of what took all the data in that short of time. It could well be one of our devices but as far as we know, we werent't using any of them, nothing was running in the background or updating so we hope that Exede can look at their logs and provide us with some clue as to what traffic so suddenly took all the data away. 
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Knight Rider

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I think the whole gmail thing working is because that is who Exede has our email addresses through that we can setup that come with our service.
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Kaotic Technologies

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there are links posted on other threads about a data monitering application. Do a search or i am sure some one will chime in with a link.

Install the data moniter, and you will get your answer...... either your end, or exedes. Then email customer service with your results as a attachment, and they will get you worked out. Hang in there
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Steve Frederick-VS1/Beam314, Champion

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The best data monitor come from routers that include traffic monitoring. It measures all traffic going to the modem and the internet. Most other of the programs only measure traffic on the device it is installed on, missing the data used by the android, iphones, tablets, smart tvs, Dish tv and Directv devices.

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