Bad speeds, Bad customer support, Missing Data, Locked in contract

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  • Updated 2 years ago
  • (Edited)
I feel your pain on wanting to get away from Excede. I felt the same way
the day after they hooked me up. After another service call to realign
the dish again, I was still not happy. But they will not let you out of
your contract, no matter what. Customer service is very rude and matter of fact about helping you. And the fact is, They wont. I feel for them ,as they have no control and try to pacify everyone everyday. They have to clean up the lies that the sales department sold you to get you to sign up. But after a while it will get to anyone, I suppose. I do not blame customer service, I blame the salesman that sold me this crappie used car. I will be looking for another internet provider when this contract is up, Dish offered me a discount if I came back, But they are in the same boat. The one thing they do offer is better customer support, and they will discount you bill if you are not happy.
 Hopefully they will find all the missing data I have lost over the last six months and give it back. I am on day two of my new month and have used up 3.6gb of data already. LOL! We can omly pray for DSL in our areas soon.

PS; Hey Tech support, If you fix your speeds, they my browser will stop give up trying to download when I'm 75% through a download of a 1 gig file and I have to start over again. This uses up my data and ties up the satellite unnecessarily. I can count more that ten times last month this happened.  
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Robert Sheffy

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Posted 2 years ago

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Brad, Viasat Employee

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Hi Robert

Could you send an email to exedelistens@viasat.com? I can look at the point of sales and review your concerns
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Robert Sheffy

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No. I am content to know that I am stuck in this until the end. I have tried the customer support path to no end. Your company has proven itself to me time and again. I just had to pay the bill again and noticed on your forum that things have not changed and the excuses are just repeated time and again for the last years or so. My time will come when I am through this contract and mark this down as another lesson learned. Your salesmen are good at what they do, but I ain't buying no more hogs from Exeded Internet.
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Robert Sheffy

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Is "point of sales" what you call my account or the modem??? LOL!!!! Too good, thanks for the clarity and laugh for the day.
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Brad, Viasat Employee

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Just offering to review what you were told and if any appropriate action on my end as a corporate employee is warranted since you said you blame the person that sold the service to you. You don't have to talk to me but since you're commenting and complaining about the service on our own forum, I thought you wanted us to help.

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