Bad service

  • 2
  • Problem
  • Updated 5 months ago
  • Acknowledged
Bad service
Photo of Melissa Mean Jean Thomas

Melissa Mean Jean Thomas

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Posted 5 months ago

  • 2
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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Great service for me
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VeteranSatUser, Champion

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Are you sure you want to argue here with Mean Jean?
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YELENA Osepchugova

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Incredibly poor customer service, the technician that came to our site has no idea what he is doing. Now I have to pay money to move the dish.
Company refuses to make the situation right. 
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Michelle Wallace

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THIS COMPANY SUCKS & ARE DECEITFUL! Maybe the "loyal/ proud" customers still live in the circa early 2000s, but this internet service sucks beyond comparison, well besides to dial-up. Literally feels like I should be listening to AOL dial-up to be loading as I wait to get on my instant messenger, while on my white box screen computer (with floppy disk insert) HAHA!
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Michelle Wallace

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Look into a hotspot, way better service. I know it can be pricey as well but with these prices you can get better. Although you're stuck in the contract, in the end it'll be less headaches to just break it.
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GabeU, Champion

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Maybe the "loyal/ proud" customers still live in the circa early 2000s, but this internet service sucks beyond comparison, well besides to dial-up. 
Perhaps you shouldn't assume that your experience is everyone's experience, nor mock people who are just fine with the service they get.  

And if you think speeds of upwards of 50Mbps or more, as well as two way communications, was the norm for rural users in the early 2000s, I would love to know just what service you had, as no one else living in a rural area could get it.
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GabeU, Champion

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Different service.  
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VeteranSatUser, Champion

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Steve said great service to a company that basically forced him off his grandfathered internet plan and took priority data away from him.

Viasat thanks you!
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Casual Observer

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Let's just get all of the descriptions out of the way at once (sung to the tune of Tim Wilson's The Booty Man):


Live for tha service. Yell at tha service.
Suein' tha service. Scared of tha service.
Expensive service. Cheap service.
Discount service. Rented service.
Leashed service. Sellin' tha service.
Workin' service. Easy service.
Sleezy service. Greasy service.
Need a lot more service.
Wet service. Dry service.
I hope that one's my service.
Pretty service. Pity service.
Little bitty service. Beautiful service.
Curessin' tha service. Dissin' tha service.
Missin' tha service. Messin' with tha service.
Ooooh what a wonderful service.
Powerful service. Findin' tha service.
Gimme tha service. Wake up service.
Breakfast service. Lunch service.
Supper service. Dinner service.
Expensive service. Cheap service.
Buffet service. Hot service.
Cold service. Take-out service.
Delivery service. All service.

The other 3 verses are a summary of the remaining 10,500+ conversations here.



(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

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Is that you Jab?
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Steve Frederick-VS1/Beam314, Champion

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@VetSatUser....Viasat did not force me of my Freedom plan. I certainly had the option to remain on my Freedom 150 plan, but with the speeds of 1 Mbps and much less at times, I chose to switch to the Liberty 50 plan. My speeds are now 10 to 19 Mbps, and that suits me just fine. I seldom use over 50 GB per cycle, so the Liberty 50 plan is working fine, as I investigate the prepaid Verizon unlimited plan. 
Photo of Casual Observer

Casual Observer

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Nah Steve, you were just supposed to sit on that "unusable" Freedom plan and just continue paying for it ;)  My guess is you're probably paying the same amount with the big difference being it's actually usable now. 
(Edited)
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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I am paying the same amount, $100 per month.

In my life, there have been many changes that have come along. one can resist change, or try to adjust.
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Casual Observer

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Given the options that were made available to you, sounds like you made the right call for now. Others are reporting the same here... Christine, Danielle, even Bradley.  
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GabeU, Champion

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My reply was just a sad attempt at a continuation joke.

Bad service,
good service,
different service (as in HughesNet),
someone should service. 
Day service,
night service,
during which the speed shouldn't be so slight service.  

It didn't come across well.
Photo of VeteranSatUser

VeteranSatUser, Champion

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If the plan became unusable, you were forced to change. I mean it is as simple as that.

I am glad you are pleased. Viasat is pleased too.

Sounds like a win/win to me.