Bad Reviews

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Customer has open case

There are sights you can check on these shysters. look up reviews on them there just isn't any good ones. Check with BBB. You can always check on any business and or products,  consumer complaints, just look up " complaints against VIASAT Internet" , consumer protection and consumer rights can help too. A contract means BOTH parties are bound by it. This company doesn't see it that way. it's called BREACH OF CONTRACT by not getting what you paid for, if you just stopped paying that would be breach of contract Viasat would cut off what little internet you get right? Well it works both ways no service no pay they broke the contract. Would you  buy a $60. pair of shoes only to leave them in the so they can sell them again? I don't think so , you either get the shoes or you money back. It's the same thing. My service quick completely in nov. 2017 there was no attempt made to repair or find out why but they took the money off my card. That's not legal, I was losing customers and money every day I waited for them to fix it 2 1/2 months later they said they had no one to come all the way out here then threatened me with with the you still have to pay crap. I was lucky in that a company here started internet service so I went with them " unlimited NO CAPS , monthly NO CONTRACTS, no so called congestion, I never have slow speeds. it seems to me any internet service could do the same thing, no plans, $69. a month no VIASAT 1 or 2 , no one to choose who gets priority service and who gets kicked down to walking speeds. Everyone needs to look at " consumers rights " and do something like I see a great fraud lawsuit, everyone that has been ripped off, lied to, threatened, not getting what you paid for get together and sue VIASAT. If a judge had to listen to the many excuses and lies for not delivering service that was paid for ..... He or she certainly would not take "VIASATS" no one is going to get rich but there would be some things they would forced to make it right Like giving customers AND former customers for service that they didn't get and some fines to pay a little restitution to customers for being talked to like we all" idiots", That's what I was told , " Your stupid and acting like an idiot", "A cash cow" then asked how long I have using "meth" since I don't know how" to unplug a modem from the wall." that was what an employee wrote back to me when I asked couple questions and told what happen to my service. That was on " Get Satisfaction."! Nobody has to take that abuse so stand up for your rights and get real satisfaction in court a consumer attorney would love to take this suit . I already talked to a couple of them. I hope this helps some people from being taken by this or any other company.

Note: This conversation was created from a reply on: Unhappy with service.
Photo of Lisa Crafton

Lisa Crafton

  • 22 Posts
  • 10 Reply Likes

Posted 2 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3533 Posts
  • 1326 Reply Likes
Official Response

As per an email I personally replied to on 2/27 those comments were not by an employee on this forum. That was a user/fellow customer. Employees on the forum are marked as such. Anyone else is not affiliated with Viasat in any way and are freely on this forum much like yourself. Had an employee made those comments they'd probably not be an employee afterwards. 

In addition, account information was requested to further assist you to resolve your complaints. No reply was ever sent back. If you DO want assistance please reply to the email sent on 2/27 (check your spam as well). Normally I close these cases due to no response but I purposely left your case open.