Bad move to Liberty 12

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  • Updated 3 weeks ago
Been a customer now for 14 years on a 10 GB/month plan and was pretty much satisfied once I got an ASUS router. My installer called with a new offer to switch to the Liberty 12 plan for the same cost and I did it. Never in 14 years have I ever even come close to using all my 10 GBs. Now I am 3 weeks into my month and get the notice I have used all of my 12 GB on this new Liberty 12 plan. Nothing has changed here and I am doing nothing different but my allotted data is going up in smoke. I have to think my dealer sold me a bill of goods that is just a bunch of bunk.
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Gary

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  • Like it is time to switch providers

Posted 3 weeks ago

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Old Labs (VS1-329-L12FZ)

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Just in case, be aware that the Liberty Free Zone is 0300 - 0600 and not the 0000 - 0500 of the Classic plan - it's an adjustment I initially failed to make on switching to Liberty and some usage between 0000 - 0300 was biting me.
(Edited)
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VeteranSatUser, Champion

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If you have been a customer for 14 years you havent been using Exede/Viasat all that time. When did you switch from Wildblue Classic.
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Gary

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I started with Wildblue then went to Exede and now it is Viasat. Is it me who changed or is it the company? They did change my dish and the modem when Exede took over but that was at least 4 years ago. I was never aware I had any choice in these changes except for going from the 10 GB plan up to Liberty 12.
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Old Labs (VS1-329-L12FZ)

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Back some 7 months ago you indicated you had an Asus RT-AC68P. Is that still the case and if so what does its Traffic Analyzer show for usage during that period? The monthly statistics would include any free zone usages; however, daily statistics would allow identifying any free zone usage and manually adjusting the monthly total as needed.

Not that it helps but my experience on Liberty has shown the Viasat usage count to be consistent with the Traffic Analyzer stats when accounting for any free zone usage. YMMV.      
(Edited)
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VeteranSatUser, Champion

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So you gave up the Exede 10GB Classic plan with a 5 hour free zone from midnight to 5 am to a 3 hour free zone from 3am to 6pm. As Old Labs said, if using the free zone make sure you are using the right window of time.
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Gary

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Thanks Old Labs and Champ. Yes on the ASUS router and pretty much No on the LNFZ usage. Sometimes I am up before 6 AM but most usage is during prime time 7 AM until around 8 PM. I only do  emails, a few forums and some basic web searches. We do text through WiFi with our cell Iphones and I never do those update at home unless I do get up early. Once in a while I will watch a short you tube clip or listen to a video song but I mostly avoid that stuff. Never watch a movie from the net or play any games. I would have absolutely no idea how to get into the ASUS traffic analyzer or what to look for there.
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Old Labs (VS1-329-L12FZ)

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Going forward, the Traffic Analyzer, if enabled, will give you a more detailed breakdown by device and provide some clues as to where it's going.

If still not sufficient to identify, you'd need to go with a traffic monitor installed on each individual device. Glasswire (https://www.glasswire.com) is pretty popular around here for Windows 7, 8, and 10 as well as having an Android version now.
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Gary

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I can't find the traffic analyzer on the left. I found the monitor by clicking the adaptive Qos box. I am seeing a flashing yellow ! saying there is a software update and will install that tonight during the LNFZ.
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Old Labs (VS1-329-L12FZ)

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Hopefully the Traffic Analyzer shows up with the software update. The Asus specifications state that the RT-AC68P does include the Traffic Analyzer; if not  though sfter the update, you might want to consider the Asuswrt-Merlin alternative firmware that supports th RT-AC68P -  https://asuswrt.lostrealm.ca/about 



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Gary

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Thanks OL, I got up at 5:30 and immediately installed the firmware update. Traffic analyzer is now showing and toggled on. Just for fun it shows that the update used 1.2 MBs between 5 & 6 AM just doing the update on the router. I will attempt to do the other update tomorrow during the LNFZ if I can roll out of bed early enough. Given my current throttling I am limited to only light duty activities outside the LNFZ.
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Old Labs (VS1-329-L12FZ)

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Good luck - take some time to familiarize yourself with the Traffic Analyzer - you don't really need the Asuswrt-Merlin firmware unless you want some of the other features it has to offer - it's just an extension of the stock Asus firmware eventually some of those features make it in to the stock firmware.

Next time you're in the admin utility, look for the following and disable NAT acceleration. When enable it bypasses the CPU and affects the accuracy of the Traffic Analyzer - on satellite internet it doesn't provide much in the way of benefits when enabled.

 

Prior to my disabling there was a notable discrepancy with the Viasat usage count - once disabled, they're pretty much in agreement however.  
(Edited)
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privatejordy

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When I switched from Essential 10 to Liberty 12 I hit my data cap fast because I hadn't realized I'd lost several hours of free zone time, and there was that one time I fell asleep watching Hulu and it continued going from episode to episode of Westworld. That was a 3 Gig boo boo, but on me because I forgot to set the sleep timer. 
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Gary

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I don't ever do Hulu or netflix or any of the stuff reserved for those who have real HS internet. The very most data hungry things I ever do is updates on these damn Iphones and I try to get up early and do them before 6 AM.