Unhappy with cancellation process

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
Called to cancel service 6 months ago but was talked into putting account on vacation hold to lesson the canceling fees. Contract would have been up after 8 months at that time. Was never told it could only be on hold for 6 months, just that I needed to call to cancel on March 1. I made a point of putting all the info on my calendar while she was telling me. I received a email yesterday that my bill was ready for the full amount. I called them to find out why and discovered the six month limit I was never told about. So I now have been charged $75 for one day of service plus $15 to cancel a month early of my contract. So I'm not very happy with this company. If it had been that I was charge after the month maybe I wouldn't be so pissed but I was charge for one day of the month. For a service that has been unplugged for the last 6 months. Wouldn't even try to pro rate the month. This definitely leaves a bad taste in my mouth.
Photo of Susan Tubre

Susan Tubre

  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2445 Posts
  • 481 Reply Likes
Hi Susan, I am very sorry to hear about your trouble
with the billing. I'm here to help. We certainly don't want you leaving ViaSat feeling this way. Please send your account and contact information to exedelistens@viasat.com. Thanks so much.