Bad company for internet

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  • Praise
  • Updated 3 months ago
I have benn with this company over a year, accourse they get you stock in a 2 year contract make sure that the price they said you will paid for a long time because they gave me a 60 dollar deal and then I was paying 90 dollars for the cheapest internet and the slowest, I refused to pay that sow they kept giving me discounts to the entire year now I call again and told them that 90 dollars I was not paying that for the slowest internet sow the customer service female made it seem that they being giving me discounts to the entire contract and sow I can disconnect if I wanted, im really shock about this customer service and this company dont recommend at all, and now I got to paid 169 dollars for disconnection and need to go up on my roof and removed a piece of equipment from the antenna or else they will charge you 300 if they dont get it and no manager or somebody try to find out why I'm leaving their service or whats going on, this company just care about their money not the customer again worse freaking company ever.
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Jerry Aguirre

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  • sad ,mad,

Posted 3 months ago

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Will Seemore

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Another happy Viasat customer.
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Steve Frederick-VS1/Beam314, Champion

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Pretty good guess that he never read the contract before he signed up, didn't comprehend that the initial promotional price would only last for the first three  months, nor did any research about the satellite internet service.

Have a great weekend everyone.
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ExSatUser

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Indeed.  Saw that commercial run again last night.  People see that and well then of course...
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Will Seemore

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I have known people, mostly elderly that believe if it is on TV, it has to be true, which is as far from the truth as it has ever been. Flat out frauds have been able to stay on TV for ages, some never falling victim to legal action. Look at Peter Popoff he was exposed as a fraud, his crap was on TV for decades. Nothing but a con man posing as a TV preacher, yet never prosecuted, and still broadcasting on TV.
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Ron Frank

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WOW another "subscriber" locked into a two year contract for "up to speeds" they do not see, and "DSL performance" they do not get, and unlimited data that is restricted.

They get free installation, and pay a maintenance insurance fee each month to cover in home service calls, then learn THEY must remove, only a portion of the dish and return it regardless of whether they are physically able or not.

But thats ok.  Continue to "blame the subscriber" for not reading the contract, especially the paragraph that says ...
"Many subscribers will never see the speeds or performance advertised or implied, in most cases not even close.  By signing this you will however still be obligated to pay us for 2 years regardless of whether we provide the agreed upon quality of service or not."

They cant hide behind their disclaimers forever, some day they will crash and burn.  Their "iron clad" contract protects them against anything and everything beyond their control, but they are fully aware they can not and/or do not provide the level of service advertised or implied, and therefore it becomes FRAUD!  A SCAM!  
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Stephen Rice, Champion

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I baked a loaf of bread this morning in my Coleman oven. I live that thing.
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ExSatUser

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You live as a Coleman oven?  That explains a lot!!!
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Stephen Rice, Champion

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Between my alcohol stoves, the Coleman oven, and Viasat, at least one of them will get me through the zombie apocalypse. It’s good to be the king.
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Ron Frank

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SMH  My bad, I just realized    ITS THE WEEKEND!

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GabeU, Champion

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If you're having speed issues, you always have the option of sending Viasat an email at viasatlistens@viasat.com to try to get the issues resolved instead of cancelling your service while in midst of your contract and paying the Early Termination Fee.  You may have better luck via email vs customer support over the phone.   

That's just a suggestion, not a guarantee that they'll be able to resolve your speed issue to your satisfaction.  

As for needing to return the tria from the dish, there's no way of getting around it.
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Will Seemore

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Why do I see a lot of long since abandoned Hughes Net dishes completely intact in my area, yet Viasat wants their junk back even if it is 10 years old?
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GabeU, Champion

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Good question.  
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ExSatUser

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NRTC Viasat customers don't return the equipment.

That should say something.
(Edited)
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Ron Frank

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I cant help but feel the only reason they want the tria back off the dish is because they know most customers cant, or wont remove it, therefore more money for them.

On the other hand I STRONGLY feel if a customer has been paying for the "insurance" every month, sometimes for years like myself, that should cover removal of the equipment also.
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ExSatUser

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I tend to agree with you Ron. Another revenue stream.