BAD BOX BAD EXEDE

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  • Problem
  • Updated 5 months ago
  • (Edited)
Our Box we figure is bad cause we 2 old seniors can't use in 1 week 10 GB. They slow us down stating we went over the limit 10GB the only time we are on the Internet is to pay bills, and check email once in a while. we do order from websites but not enough to use 10 GB that would last us probably 2-3 months...My husband called exede.net they couldn't even connect to us and stated the box must be bad but if we wanted to sign a 2 yr contract they could replace the box???? REALLY!!!! I PAY THEM $9.99 A MONTH RENT ON THAT BOX IT IS THEIR JOB TO REPLACE IT IF IT GOES BAD. I'M GOING TO REPORT THEM TO THE BETTER BUSINESS BUREAU IF THEY DON'T DO SOMETHING TAKING ADVANTAGE OF OUR MONEY ESPECIALLY FROM SENIORS REALLY GETS TO ME. AND I'VE WENT FROM HUGHESNET TO EXEDE WORST MISTAKE I'VE EVER MADE. BUT HUGHESNET WILL ALSO SLOW YOU DOWN IF YOU GO OVER THE LIMIT. ALSO I DON'T  KNOW ENOUGH ABOUT THESE GB'S BUT MY( IT ) GUY AT WORK SAID THERE WAS NO WAY WE 2 COULD USE THAT MUCH IN A MONTH LET ALONE A WEEK.
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TOEJAM

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Posted 5 months ago

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ggg rt

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What does YOUR contract with them say about who covers box replacement cost? That is the specific detail to understand in resolving your issue. GOOD. LUCK
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Ron Frank

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They started the service contract when they started charging for service calls.
They started charging for service calls because of all the complaints about slow internet that ultimately let to "Im sorry I can find nothing wrong, I will schedule a technician to come out"  It was costing them a fortune.

I had technicians here every month, sometimes multiple times a month, they never found anything wrong here either, and I still have slow speeds.  At least now they admit there is a congestion issue.
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GabeU, Champion

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Now they are charging an extra $5.92 this month for a Annual Property Recovery Tax. GIVE ME A BREAK.
Blame your state for this, not ViaSat.

I don't know what all of these extra charges are that you keep posting regarding EasyCare.  EasyCare is $8.99 per month.  As well, with the exception of existing issues at the time of signing up for EasyCare, they cover the things mentioned by Steve.  If the alignment problem was known at the time of signing up for the service, but was not subsequently fixed, it would not be covered until that happened.  

As for the BBB, they are a ratings agency and an intermediary for the customer, for which the process normally takes 35 days.  They aren't a government agency, and what they do is, more or less, what the customer could do, or could have done, for themselves.  As well, while that process is happening, only the BBB works with the company, not the customer.  
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Alan

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The state has nothing to do about the bill I get. I have copies of what I stated. They bill me not the state. I talked to the customer service at Viasat. Not the state. I have copies of everything. I don't care about what Steve has to say. I have their statements, again nothing to do about the STATE.
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Ron Frank

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The federal government imposes taxes.  The state imposes taxes.  Sometime county and local governments impose taxes.  Viasat does not pay them YOU DO!   Viasat is responsible to collect those charges from you.
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Alan

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You are going to pay taxes with every cable, satellite, phone company. That is a way of life. I don't have a problem with the taxes coming out.
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Joshua McCurry

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Good luck reporting to the BBB for something you agreed to pay. Wait until Tuesday and see what the employees on here can do for you.
(Edited)
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Bob Lexus

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Maybe your computer has downloaded some updates?
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Ron Frank

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Let me begin by saying I too am on the 10GB plan and it sucks that I must watch EVERYTHING!  Devices, programs, apps, not just "what I do online" but what they do also!  I am on a fair amount and I normally make it through the month, or within a few days of it on my 10Gs.

With that said your "IT guy" should be smart enough to know YOUR online habits arent the only thing using data, and it is more than possible to blow through 10GB in a day, let alone a week.  Trust me it is a long tedious process to go through every device, program, and app to limit their internet access, and set them only to manually update on your command, but sadly it is one of the joys associated with satellite internet.

Some apps and programs are constantly "online" even if you arent using them.  I have found some chat and anti virus programs to be the worst.  My new wireless printer is constantly online communicating with the company who is not only updating software, but monitoring my toner level, usage and performance without my knowledge.  I cant find a way to stop it so it remains powered off until needed.

I feel your pain and I agree 100% that Viasats "handling" of the situation is HORRENDOUS!  I went through it almost exactly a year ago.  My data was mysteriously GONE within 10 - 14 days of my cycle.  I watch EVERYTHING I do.  I rechecked all my devices and programs, changed all my passwords.  It continued for 3 months!  The 2 things that upset me the most were, I couldnt find the culprit, and the ONLY help I received at all from Viasat was that I simply didnt have enough data and needed to upgrade to unlimited, AT 3 TIMES THE COST!
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GabeU, Champion

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Sounds like your IT guy needs to brush up on his knowledge.
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ExSatUser

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I am wondering what an old senior is doing still working? IdK, I think of an old senior being 80+.