Trouble using service

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I have yet to be able to use this service. I have yet been able to get any assistance. I have yet to figure why this company exists or is allowed to conduct business. I have received two (2) bills and ZERO (0) service. This is awful!!!!!!.... Which way is the exit?
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Allarick Roberson

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Posted 3 years ago

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Diana, Viasat Employee

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Hi Allarick, I'm so sorry to hear your service has not worked.  You deserve stellar customer service with every ViaSat interaction and we're here to  help. This is definitely not how we wanted to start off our relationship. Let's talk this over and stay together. Please send us an email with your account information so we can access your account and figure out what is going on.  Our email address is We look forward to work with you and resolve all of your issues.