Aweful service!

  • 1
  • Question
  • Updated 11 months ago
  • In Progress
We've had excede for awhile now, but this past month we have had a very hard time getting decent service. I try to click on a story on my iPad and it just spins and spins. Also we keep getting a pop up saying we have no internet. This can happen as many as a dozen times a day. Really unhappy with this service. Not sure if something should be checked out with our set up here or what?
Photo of JanRuss Bullis

JanRuss Bullis

  • 0 Posts
  • 0 Reply Likes
  • Frustrated

Posted 11 months ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2154 Posts
  • 384 Reply Likes
Hi JanRuss,  I'm sure we can figure out what the issue is. Please call 855.463.9333 for immediate assistance. You can also send an email to exedelistens@viasat.com with your account and contact information when you have access to the internet.
We also have EasyChat through Facebook.  Please go to this page http://www.exede.com/blog/get-super-fast-account-info-new-exede-easychat/ and you can do a live chat with one of our experienced agents.