Not thrilled with service

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
at least i'm not the only one that hates Exede, their extremely slow speed, constant dropping the signal and just general all around poor performance makes it the worst internet service i have EVER had the misfortune of using. i wish i could get Time Warner service. they were less expensive, better service, MUCH faster data rates, NO limits in data. If ANY other option becomes available i will be dropping Exede like a bad habit!
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chip daniels

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  • extremely annoyed

Posted 2 years ago

  • 1
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John Albano

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ATT Uverse...dishonest company get out as fast as you can
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Virgil Teffeteller

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Sense charter has taken over time Warner and others the agreement with the government was they would supply thousands of more people in rule areas access to cable and my area is one of them you can believe as soon as it comes available for my area I will move to cable so fast it will make your head spin.I have been with wildblue or excede for a very long time and the data package has always sucked
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Markgc, Champion

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I wonder if they will help me? They are only 2000 feet away. Somehow I expect that  our road will be missed out again even though I live in the capital county of the state.
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Virgil Teffeteller

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Oh believe me I want believe it until I see it and it is done
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Bev, Champion

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I think we'd all switch to cable if we could. I know I would but, Exede has been a good service for me.

Yes it's metered and, I've had to learn to manage my usage and, decide when and what is most important to do online and, when or if doing something that uses data is worth going over my allowance and being slowed, or worth buying more data to avoid being slowed but, other than maintenance or severe storms either at my home or at my gateway, I always have a connection to the internet.

Speeds are advertised or above so long as I don't run out of my data allowance. When I do run out, then it's still what was stated except if there is a problem with my install or my gateway, or there is sever congestion for a few hours, then it can be below 1Mbps but, that's not often and, it's only to certain servers (congested path to that server I assume.)

A few servers out there do not play well with satellite ISPs. Origin/EA Games being one example. I can be getting 17 to 20 Mbps on every speed test I can find but, Origin downloads an update at 23Kbps. Slow is not always Exede, it's sometimes the server you are connecting to and, Viasat can't control how those work.
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Diana, Viasat Employee

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Hi Chris,  I am most concerned about your post. Please send your account and contact information to exedelistens@viasat.com. I would like to work with you one-on-one to see what we can do to turn this around. Thanks.
(Edited)
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chip daniels

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Who is Lynn? and why doesn't the Op's comments warrant a reply?
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Diana, Viasat Employee

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Chris, I am so sorry, I typed the incorrect name. We care about our customer opinions and are always working to improve our service and customer experience with ViaSat/ Exede.