Are all new clients going on Viasat 2?

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  • Updated 2 years ago
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Will new customers be exclusively put on Viasat 2? The beam I'm on must be pretty crowded because my speed is still well below 25 mbps, so putting new customers on Viasat 1 would not seem to make much sense.

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John

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  • hmmm...

Posted 2 years ago

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Stephen Rice, Champion

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Well below 25 mbps?  What speeds do you get during the day and evening?

I am on a Liberty 12 plan and am getting 6 mbps right now.  6 mbps is not slow.  256 kbps is slow.
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John

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Much better tonight... BUT, the last couple of nights (during prime time) I was getting a max of 1.1 mbps on fast.com and about 4 mbps on speedtest.net.  Which was quite a contrast from between February 1 through 11, when I was getting 3.x mbps on fast.com and 14-16 on speedtest.net and I attributed the improved speeds to the updated service.  Up until the end of January, I was generally getting about 1 mbps on fast.com during prime time.

However, tonight, 6:30 pm CT, I'm back to 3.4 mbps on fast.com and as fast as 29.x mbps on speedtest... so no complaints.

I actually sent the question from the office and had not a chance to check tonight's speeds yet.  If the speeds stay like they are tonight, I'll be very pleased.
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Brad, Viasat Employee

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Hopefully it's not because people are out on dates tonight and this is a trend towards not seeing as slow speeds. If it continues let us know at viasatlistens@viasat.com and we can see if there might be any additional underlying issues.
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Old Labs (VS1-329-L12FZ)

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Probably not, they weren't yesterday and not much has really changed today. It will likely depend on a number of factors given the increased coverage area of Viasat-2. Eventually new customers in Central America and the Caribbean most certainly would. At the same time, there are a large number of existing subscribers stuck on the Exede 5 Mbps augmented beams on Wildblue-1 (or one of the older birds) who've suffered a long time and with new plans will most assuredly be on Viasat-2 - see the augmented beam coverage areas at:

https://www.northlc.com/_images/beam_priority_map.png

At the same time remember some pressure will most likely be taken off Viasat-1 with commercial and airline services moving to Viasat-2.  It'll likely be a bumpy ride for a while but should balance out I would think. Rome wasn't built in a day...

But let's see if there's an official response.
(Edited)
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Tim Spake

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Response to what
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Old Labs (VS1-329-L12FZ)

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Response to the original poster's question which Brad subsequently provides above and below - only employees get to make official responses, try to keep up Tim things are starting to move fast ;)  
(Edited)
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Michael McDowell

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The new "Unlimited" plans would make sense IF you could be sure you were going to be on VS2 for the service.  I doubt that congestion will be a problem on VS2, so the data caps probably won't be much of a factor! At least for a few months!
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Brad, Viasat Employee

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Official Response
Viasat 2 is rolling with availability. I'd say in an area with a busy beam that'll be the most likely option.
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Tim Spake

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I called today to ask to be moved and it is NOT available to me. Thank you very little
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Brad, Viasat Employee

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It's only in a few areas today. Check again in a day or two as it's being made available in more areas each day as it's a rolling release. 
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James Paramore

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I'm on Liberty 25 now and my account shows the new Bronze, Silver, and Gold 12 plans using my existing modem. Do I stay on VS1 if I switch to one of these plans. I don't think I have the line of sight for the VS2. 
(Edited)
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Brad, Viasat Employee

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Yes with the exception of a few locations today a lot of those plans require no upgrade or service call. You could be on those plans tonight!
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Tim Spake

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I will be on them like a cheap suit