App issue

  • 2
  • Problem
  • Updated 2 months ago
  • Acknowledged
Can you please fix or inform the appropriate department to fix this false error in the app. This has been going on for over a month and I believe this is my second or third time sharing this app issue. The app constantly reports a WiFi error when there are no errors of any kind.
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Nathan Hart

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Posted 4 months ago

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Frannie Bayne Spencer

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Ya know, come to think about it, this is what I see every time I go on there to check how many devices are on. I’d like to know what this means too!
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Nathan Hart

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Brad??? Anyone???
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Frannie Bayne Spencer

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Hmmm, no comment back yet about this? Where is everyone?
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ExSatUser

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Well it is the weekend now...
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Frannie Bayne Spencer

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fmj77

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I've used the Viasat app for quite a while and have never seen that error.
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Brad, Viasat Employee

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Is this still going on?  Our app team will be in tomorrow I can direct them to this post
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Nathan Hart

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Yes. Still happening. Seemed to correspond with a Spock modem firmware update.
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Nathan Hart

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Any news about this?
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Nathan Hart

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Hey Brad! What’s the status of this?
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Diana, Viasat Employee

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Nathan, it has been escalated and we are waiting for a reply.
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Nathan Hart

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Diana, anything?
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Will Seemore

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Wow Viasat can't even help their biggest fan.
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Matt B, Viasat Employee

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Nathan, Diana escalated the issue, the last we heard, the team that works on the app was looking into it.  We occasionally reach out for more information, but haven't heard anything definitive.  
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Nathan Hart

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Will. Please. Go away!!! Your constant interference and counterproductive comments aren’t needed here.
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Nathan Hart

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Still not fixed. Any updates??
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Steve Frederick-VS1/Beam314, Champion

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M.E.M., I agree with you all the way. Great traffic monitoring, much better WiFi coverage.

I have never tried to use the phone app.
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GabeU, Champion

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M.E.M. and Steve,

Which one do you have, and do you use the Merlin firmware or dd-wrt?  Also, does yours track data by device?  I know the more expensive models do with Merlin, but I'm trying to find out if something like the RT-AC66U_B1 does, or if the less expensive models like that one, though on the supported list, don't have that feature. 

Basically, I'm trying to find one that tracks data by device, but isn't going to cost me a lot.  My Netgear WNR2000v4 only tracks data in total, not by device, though even that is still helpful.  
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Dances with Woofs

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Asuswrt-Merlin enhances or adds to the stock features of the stock Asuswrt firmware.

Traffic monitoring by device is one of the specific extensions added by Asuswrt-Merlin. However,the Traffic Monitor shouldn't be confused  with the Traffic Analyzer feature of the stock firmware (2 different features offered by the stock firmware) - and the Traffic Analyzer feature isn't available on all models. It also provides some analysis (mostly graphical) by device but is limited to the top 5 devices on the network as I recall and has been sufficient for my needs and also tracks specific web site activity (RT-AC3200 in my case and for M.E.M. - Gwalk had the RT-AC3100 as I recall).

You specifically need to look at the features under specifications for each model to determine if it has the Traffic Analyzer feature. 

https://www.asus.com/us/Networking/Wireless-Routers-Products/

Looks like the RT-AC66U-B1 (make sure it's the B1 ) is one of the lower cost entries into the Merlin world with the current Merlin firmware. That model does have the Traffic Analyzer feature and would probably be my choice on a budget. If the stock firmware doesn't meet your needs, you can extend it with the Merlin firmware.

Also look at

http://ec2-54-202-251-7.us-west-2.compute.amazonaws.com/index.asp

It'll give you a little hands on demo of the Traffic Analyzer as well as stock Traffic Monitor (and other stock features).

Best advice I can give is stick to any of the Merlin supported models and extend as needed. It's confusing but remember you're simply extending the stock firmware - sorta like a box a chocolates you don't know what you're getting till you take a bite. But if you do want the Traffic Analyzer make sure Asus specifically shows it as a feature under the specifications. The Traffic Analyzer statistics show you where data is going by device and when (in 1 hour intervals) - UI is very graphical like Glasswire. I look at the Traffic Monitor as being more like the Networx UI.

See https://www.asuswrt-merlin.net/features  and the screenshots over at that site will also give you a feel for the added Traffic Monitor features.

P.S. See https://github.com/RMerl/asuswrt-merlin/wiki for more specific technical detail on Merlin specific features. 

(Edited)
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Steve Frederick-VS1/Beam314, Champion

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GabeU, I am currently using the ASUS RT AC1900P with the Merlin software. It has may of the feaatures of the higher priced AC 3100 or AC 3200 routers, but does provide both data usage totals and usage and app by device.

At my lake place, I'm on Spectrum, and use an older ASUS RT-N66U routers running the Merlin software. That router is more limited in the traffic monitoring, giving data usage totals for the past 24 hrs, daily totals and  monthly totals, but does not break it down any further.

If I had to replace my home router, I would upgrade to the AC3200 which gives better usage breakdown, but is a  bit pricey, as long as my current router is still working.
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GabeU, Champion

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Dances,

My biggest thing is that I just want to be able to look at the info and see that my desktop used X amount of data since a specific date (the 5th of each month), my laptop used X amount of data and my phone used X amount of data.  

I have a small house, so range isn't an issue, nor are any other features of more expensive models.  I just need basic WiFi with the addition of being able to see the total data usage of each device since a specific date, and that date is because that's when my ISP data resets.  

I appreciate the info.  I'll take a look.  

----------------------------------

Steve,

The router you currently have is actually pretty nice.  I know the more expensive one would be better for you, but something like the RT AC1900P would pretty much do exactly what I'm looking for, by the sounds of it. 

Using my phone and laptop more than I used to, in addition to my normally used desktop, it's becoming more important to be able to determine how much data each is using.  
(Edited)
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M.E.M.

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Gabe
I have the AC 3200 and am quite pleased with it. I think I paid less than $200 for it.