AOL will not load Account Management site

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Anyone still using AOL's software to access internet?

Tried to help someone over phone and they simply could not get it to load, just offered links to various 'other' Viasat links.

Curious if user error or an AOL thing.
Haven't had AOL experience in well over a decade.
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Bob Lexus

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Posted 2 weeks ago

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Harvey Mueller

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The last AOL I used was to access Email/internet via dialup and that was 30 years ago.   I'm guessing they have Viasat for ISP  https://help.aol.com/a-z for AOL products and they have AOL Desktop Gold.   What account management are they trying to get to?  For AOL or for Viasat?  If Viasat they can just use any browser rather than rely on the AOL.   Just tell them to go to account.viasat.com.  If that works, troubleshoot the AOL Desktop Gold software.  There are some articles at the aol link above.  

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GabeU, Champion

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I can't imagine still using that.  I have a special hatred for it.  My folks still use their old AOL mail, though they access it through the AOL webmail page and not using AOL's software.  
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Bob Lexus

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Sorry I wasn't clear.
He was attempting to login to the Viasat Admin portal.

He only knows how to use AOL's version of internet access 
He was to wait until one of his kids show up
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Brad, Viasat Employee

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Yeah I haven't used AOL's service in a very long time so I wouldn't really know how to properly troubleshoot but he can call us at 855-463-9333 and see if one of our techs can help.  A bit surprised the service side is still being used/supported, I know some still use the email addresses but they can do that through the website and AIM shuttered a year ago.