I am physically disable from my service in the military. I can not physcially climb a ladder to reach my roof. Its horrible that the services make you climb on your roof or charge you 95$ if you cant thats just ludacris.
Probably most people are not able to get on their roofs. That is a pretty common issue. We all are expected to do the same - service call. It was when I was with Hughesnet in 2001 and no different when I signed up with Viasat in '12. Not sure what I would do with it if I could reach it on a pole in my yard. Probably would still need a service call.
I have never had sat. services so this is all new to me. But just the whole ordeal with this company has been rough. My mobile hotspot has carried me through. The video streams have been buffering, I cant game even with the silver package at 150$ a month and their best recommendation was to order even higher services. No thanks paying the disconnect and will just get a higher package on my phone until I can find a better option.