Anyone know how to fix the server error, and inability to get the advanced version of Zimbra?

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  • Updated 3 years ago
Got a hold of a support person online and he said that the log on error was happening a lot.  Seems the email sever loses your email password so you get an invalid id message both in outlook and via the online log in site.  Solution is to have them reset your password.  They did this for me and I was able to receive mail again in outlook and online. 

Still have the issue on only being able to get the standard HTML version of email online, will not allow me to access anything but the mail function (i.e. calendar contacts, preferences, etc. returns the Server Error 500).  Which means I am unable to change my password for email.
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NICK PERTZBORN

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Posted 3 years ago

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LeeP

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I am getting the same error message when I try to access preferences.
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NICK PERTZBORN

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Have you gotten and help/fixes??
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LeeP

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No help, but if I go to Webmail for WildBlue, choose the HTML version (The WildBlue loading screen hangs) after midnight, I have been able to access the preferences and change the settings on two of three accounts. It took two days of trying . I suspect that I am getting this message due to increased traffic as I have been able to access preferences twice during the middle of the night. I am unable to access anything but the messages themselves except for those two times. This problem with a server error is continuing. for me. Any suggesions?

Thanks
(Edited)
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NICK PERTZBORN

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LeeP, I have the issue of not getting the advanced version when I log on the loading screen hangs.  But if I choose the HTML Standard Version it loads my mail.  Problem is I cannot get any other function to work but mail, IE. calendar, preferences, etc.
 Here's what I got from a tech rep this am.  I would do this also LeeP.

The server errors are something we have to escalate to Zimbra support. Could you email me your account information and the email address you're logging in with to exedelistens@viasat.com?
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LeeP

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Thanks, Nick! I did this yesterday, but I have not yet had a reply. Have you heard anything concerning this issue? Chances are others are also having the same problem. I am glad they are looking into it.
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Brad, Viasat Employee

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The server errors are something we have to escalate to Zimbra support. Could you email me your account information and the email address you're logging in with to exedelistens@viasat.com?
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NICK PERTZBORN

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Brad thanks for responding to me.  When you say "account information" what does that mean?  I have account numbers security passwords for the account, etc.  Thanks in advance
 for the help.

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Knight Rider

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He needs either your Exede account number, a phone number attached to the account or the email address attached to your account
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NICK PERTZBORN

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Thanks, Knight Rider.