Anyone else getting their 'user_name@exede.net' mail bounced back to yahoo & aol recipients?

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100% of the time when I send an email TO a yahoo or aol account, it comes back as undeliverable.

I have other mail addresses that I use for specific purposes so I am able to resend via another provider - if & when I notice I am replying to someone using yahoo or aol.

I never use webmail just my mail app, for what it is worth...
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Bob Lexus

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Posted 2 weeks ago

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VeteranSatUser, Champion

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Best advice I can give is to quit using the @exede.net email address altogether. You will be much better off in the long run.
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Bob Lexus

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I can not argue your point in regards to MY situation.

I am able to easily work around it, however my primary intent is not so much for my benefit, rather an attempt to raise awareness there is a glitch out there & I may not be the only one affected - help get it fixed.
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Steve Frederick-VS1/Beam314, Champion

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This has been going on for better than two years now, and most of us have quit using the @wildblue.net and @exede.net email in favor of gmail or yahoo mail. I haven't had a problem since I switched to gmail, and the problem of those pesky spam messages has all but disappeared.
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Diana, Viasat Employee

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Hello Bob,  Please send an email with the error message to viasatlistens@viasat.com.  Include your account and contact information as well.
(Edited)
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Old Labs (VS1-329-L12FZ)

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No I didn't - nor did I really see any. What difference does it make anyway? Heaven forbid Viasat get Synacor to fix something that's broken. The problem becomes obvious with a little research and is easily corrected - but Synacor repeatedly breaks it every few months - the original poster made his intention for posting clear.

I was Compuserve myself.
(Edited)
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VeteranSatUser, Champion

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The answer is to quit using the wildblue/exede email. That is my recommended fix.
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Old Labs (VS1-329-L12FZ)

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That would be a work around not a fix and as the original poster stated he's already doing that. There's nothing wrong with subscribers demanding actual fixes to something that was marketed to them. If Viasat doesn't want to provide email support they should simply pull the plug on it (and appears they already have for new customers).
(Edited)
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VeteranSatUser, Champion

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Oh excuse me for suggesting a work around. People can continue to struggle with wildblue/exede email. As history as shown, it has never been "fixed" for the problem to disappear permanently
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Old Labs (VS1-329-L12FZ)

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Try not to be so defensive - I thought it was sarcasm ;)

Other problems are repeatedly reported here that are unrelated to email and apparently never get fixed permanently either - e.g billing problems, failure to send boxes to return equipment, failing to check in returned equipment, failure to meet scheduled appointments, etc. All apparently outsourced functions at first glance and which people continue to struggle with. Do we simply give up on those also or are we only concerned about email since it's relatively inconsequential?     

I'm not disagreeing with your suggestion - I'm suggesting and adding that Viasat has a responsibility to see that Synacor fixes it. Outsourcing  functionality to a third party doesn't relieve them of the responsibility for that functionality - I do use all 5 of the NRTC provided email accounts for burner purposes and expect them to be supported by NRTC. It's matters little that I only use them for burner purposes and not my primary email needs. If NRTC can do it with their limited resources, then surely Viasat can - Viasat chose poorly with Synacor when forced off of Gmail. If an ISP can't get email right, they should probabky reconsider their business plan it'a not exactly a 21st century science. What's changed are SPAM detection and DMARC policies which cause problems like this - after all we all insist on a SPAM free existence - careful what you wish for. So I won't discourage folks from reporting their email issues nor will I give Viasat a pass on supporting it properly by suggesting it doesn't matter, which is what this thread of the conversation is all about.

Syncaor should check its DMARC configuration for the exede.net and wildblue.net domains - past history has shown they have a tendency to show email is being sent from directv.net. Not something either you or I can fix.   
(Edited)
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Diana, Viasat Employee

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Steve, thanks for the correction of the email address.