Anyone else experiencing extremely low speeds as soon as you exceed your data usage? I just recently joined as a silver plan, exceeded my 60 gb and went to .11mbs
Posted 2 years ago
Why are so many people here so surprised about the speed reducing after you use up your priority allocated data??? What did you expect to happen???
internet speeds ......they make millions of dollars from all over the world there speeds need improvements
Most reasonable people expect that speeds be lowered in 1-3 Mbps range. Less than that indicates oversold beams and lack of proper resource management. You know, usable service. Pulling your hair and throwing devices is a sign that you’re not getting what you expect too.
I expected my speed to drop a little, maybe to the next level plan. But speed dropped to .11mbs is outrageous. That basically cut me off from the internet. Our installer told us his excede rep. told him not to worry about speed drops, the client will hardly notice a difference.
Honestly, I hate to be that person, but it is usable after exceeding your unlimited cap. It is on my beam at least. Pages often load HTML only or just timeout while trying to load. I think people expect for it to still be usable for basis browsing, but in many cases, it cannot even be used for that.
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RE: "basically cut me off from the internet"
Usenet will work fine, and email without pics downloaded will work fine at 110kbps. I've been using Agent since 1995. That's really fast, when compared to dialup days.
So, are you saying 110kbps per 24x7?
Usenet will work fine, and email without pics downloaded will work fine at 110kbps. I've been using Agent since 1995. That's really fast, when compared to dialup days.
So, are you saying 110kbps per 24x7?
They lie about how often, and the severity... that's why. They also lie about it being related to traffic and congestion on the beam.
Using common sense I assume it's because it becomes so slow that its unusable and they reasonable thought that it would still be of some reasonable speed. On the few times I've went over my 150gb the speed was much slower than what I had previously come to expect from Liberty pass. At this point I can also reasonably assume that they were lied to by customer service who are getting a notoriety for misrepresenting this service.
Stephen Rice, Champion
I have the so called unlimited 150gb , we live in the mountains so our cell phone, sat tv , depend on the internet, been with Excede for almost 2 years, I use to download 3 games a month easily, the one i downloaded for this month took forever, my daughter has college work and does her own thing as usual and my husband, I have boosters and all that stuff , My Point ! Things were alot better with Exede before it became Viasat ! May have to change to HughesNet, my 2 years are up in 2 months !!!!!!!!!!!
HughesNet is even worse’ I just got out of my contract with them and came over here because the said that they did not throttle back unless of heavy usage. Even after using your allotment, I should still get between 3 & 7 meg down. Well I ran out tonight and am getting 0.25. Looks like they all lie!
Here is a thought, if you are on a beam where going over your priority data slows you to a crawl, stop doing it. Coming on here and complaining about it will get you nowhere.
(Edited)
Exactly. Stop working remotely. Stop the kids doing school work. Don’t pay your bills online.
Complaining is the right of any customer.
If the service is unusable, is Viasat still selling new subscriptions in that area? Hmmmm.
Complaining is the right of any customer.
If the service is unusable, is Viasat still selling new subscriptions in that area? Hmmmm.
Do note the guy said "6 months." Think before you speak. The guy was a data hog long before this crisis.
Shannon Williams