anybody figure a way to cancel without paying the early termination fee?

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anybody figure a way to cancel without paying the early trmination fee? Shouldnt have to pay since they dont hold up to their side of the contract
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kevin

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Posted 1 year ago

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Ivan Bludnik

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That depends on whether you value your credit score and whether you are willing to contest any Viasat submissions to the three credit agencies.

Other than that, Viasat cannot force you to pay if you cancel the credit card that you gave them.
It seems unlikely that they will sue you. If they did they would have more lawyers on their staff than the number of electrical engineers and software engineers.
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Bev, Champion

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If this is about speed, email viasatlistens@viasat.com and, ask them to investigate the reason for you.

But the bottom line is that speeds are advertised as UP TO and, the agreement does state that speeds are not guaranteed - if the modem connects, then Viasat has in fact met it's end of the agreement, regardless of speed.
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kevin

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Up to should count for something. They should not screw customers like that. Heck I dont even get 1mbps. Just about 600 kbps. I believe it says 1 -to 12 mbps. So techinacally they are not within the contract
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Jim16

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Do as Bev suggested kevin.  If you are getting 600kbs ALL the time then something else may be wrong.  That email to corporate may do wonders.
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kevin

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I did but no reply. Same kinda service as I get when calling or getting on a chat.
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Ivan Bludnik

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@Jim16
Great Scott!
If  he is getting 600 kbps all the time, something is wrong. 
If his SNR is strong, then emailing Viasat will not do wonders.
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Paul Adams

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which they probably do already
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VeteranSatUser, Champion

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Like it or not, as written, Viasat has met their agreement. Now, you might not agree with that, but again, there is that contract you agreed to.
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J&J

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You can get out of your contract without paying by taking your complaint to arbitration, and winning. 
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Bill

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How do I contact arbitration?
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GabeU, Champion

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Bill, 

Email them.  viasatlistens@viasat.com
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Old Labs (VS1-329-L12FZ)

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How do I contact arbitration?

By following the guidelines for dispute resolution... see 8.4 Dispute Resolution on page 5 of https://www.exede.com/documents/master/customer-agreement.pdf

Pray for a successful informal resolution through viasatlistens ;)
(Edited)
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Tres Bien

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The way I see it, that the "Champions" on this board are constantly harping the party line that any service provided by Viasat satisfies the company's contractual obligation is a major disservice to the image and profitability of the company.  Y'all are making Viasat look like an ogre, if ya ask me.  To portray the company as a dirty dealing, disingenuous, nasty entity simply because they can be benefits nobody as far as I can tell.  I'm guessing that it is company full of good people who know how to do the right thing.

Additionally, I can't imagine that any judge and jury would agree that any minimum service provided would be reasonable, and since Viasat apparently refuses to state a minimum then a court would be compelled to do so in any case brought before it.  I'm just guessing of course.

I'll venture a number just for the sake of conversation.  Given the overly complex and intense nature of most internet pages these days, the range around a 100 mb/s down or so is nearly useless.  In my experience the internet becomes usable in the range of 500 mb/s down or so.  So, for completely arbitrary reasons and purposes I'll establish for the sake of argument that any service below 500 mb/s constitutes contractual default by the internet service provider, and that it justifies any reasonable response by the customer to withhold payment and to extricate them self completely from the arrangement.

How on that?
(Edited)
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J&J

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How on that?

In my experience the internet becomes usable in the range of 500 mb/s down or so.
I'll establish for the sake of argument that any service below 500 mb/s constitutes contractual default by the internet service provider, and that it justifies any reasonable response by the customer to withhold payment and to extricate them self completely from the arrangement.

Wow...  Viasat can't compete with Google Fiber, Comcast may try, and AT&T claims they do in certain areas.  If you want at least 500mb/s then you need to move to Santa Cruz California where you can get Gb/sec Internet without resorting to Google or AT&T unless you have no problem with those two companies.

The "Champions" of this board are trying to help people get the most from their ViaSat service, answer questions about their service, and generally dispel vicious rumors and correct mis-information that shows up here.  They advise people to contact ViaSat at viasatlistens@visat.com for the best assistance possible, since that email will be picked up by corporate employees with tremendous "clout" within the ViaSat company.  Very seldom will we see someone come back here with a problem that wasn't solved by the Corporate Viasat Social Care personnel at viasatlistens@viasat.com.

As far as the actual service ViaSat provides, well, they are doing the best they can under continuously changing load patterns and new ways the Internet is being used by people that requires more and more data.

I'm not a "Champion" but I'll still give decent advice once in awhile.  Here's yours....  If you have a problem with your service, send an email to viasatlistens@viasat.com describing your problem and include your account number and contact information.  You should hear back from them within 24 hours, depending on the time of day you send that email to them. 
 
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Tres Bien

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Typo/brain fart - make that 500 kb/s

"Never mind."  [Emily Litella]
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Tres Bien

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Judge and Jury, "Here's yours" what?  Are you, for some obscure reasoning, imagining  that I "have a problem with [my] service"?

Or am I completely misreading your post?

Oh, by the way, "doing the best they can" is not a judgement that you are in any sense qualified to make, in my humble opinion.  You are certainly welcome to holding that opinion, but you are not in possession of the truth of the matter.
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Ivan Bludnik

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There is a person from the NAZI era who liked to brag that he was “Ich bin der Richter und die Jury” Its translation into English is “I am the Judge and Jury”.

His name was Roland Freisler and his demented actions have been well documented in the video and written record.

Here is a very interesting and enlightening firsthand view of this sick monster.

https://www.youtube.com/watch?v=UQaP5aLVig8

This Judge & Jury met his final demise when the allies dropped a bomb on his head.
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VeteranSatUser, Champion

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Well sort of. If I recall, he was in an area being bombed and a building beam fell on him.

But yes. He was in charge of the "People's Court".
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John Postizzi

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Mussolini also had his own henchman who called himself "Giudice e giuria" (Judge and Jury). 
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J&J

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Judge and Jury, "Here's yours" what?  Are you, for some obscure reasoning, imagining  that I "have a problem with [my] service"?
Or am I completely misreading your post?
I don't imagine you have any service problems at all.  You missed one little word... "if"
 which means a problem either existing now, or not, or in the future.  You have been told the best way to have it resolved, if a problem surfaces.
 

ViaSat  employs their Corporate Viasat Social Care staff and empowers them far beyond other customer service employees to make calls that will result in resolving a customer's dis-satisfaction.  ViaSat didn't have to do this, or spend the money employing these people, but they did.   The fact that ViaSat would establish such a powerful group of people whose mission is dedicated to resolving customer service problems weighs heavily on my opinion that they are doing the best they can. 

Your opinion counts too.  This is just mine from obvious things that justify it.
 
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Tres Bien

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I still don't understand.  You say that you do not imagine that I have any service problems, and yet, you are offering me advice on how to address service problems.

Well, it seems to me this line of reasoning opens up virtually an infinite realm of possible points of advice.  I reckon, then, that I ought to offer to you that "if" you are suffering from ED, then see your doctor about a corrective prescription.   Oh, and "if" you find yourself mysteriously offering people advice on how to correct non-existent problems and "if" it's making your butt itch, then you have couple of options;  cease with the advice for correcting phantom problems or just scratch.

Or not; I don't know.  I'm just trying to fill in pixels and have fun.  And "if" you are painfully interested, I would offer to you that education is not about establishing the truth; it is about exploring the possibilities - which explains, in my mind, why and how the populace is so incredibly incapable of critical thinking [no real education].
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Tres Bien

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I still don't understand.  You say that you do not imagine that I have any service problems, and yet, you are offering me advice on how to address service problems.

Well, it seems to me this line of reasoning opens up virtually an infinite realm of possible points of advice.  I reckon, then, that I ought to offer to you that "if" you are suffering from ED, then see your doctor about a corrective prescription.   Oh, and "if" you find yourself mysteriously offering people advice on how to correct non-existent problems and "if" it's making your butt itch, then you have couple of options;  cease with the advice for correcting phantom problems or just scratch.

Or not; I don't know.  I'm just trying to fill in pixels and have fun.  And "if" you are painfully interested, I would offer to you that education is not about establishing the truth; it is about exploring the possibilities - which explains, in my mind, why and how the populace is so incredibly incapable of critical thinking [no real education].
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VeteranSatUser, Champion

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Huh?
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Tres Bien

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Exactly!
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Old Labs (VS1-329-L12FZ)

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Well played ;)
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Lou Pullen

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Has anyone stopped their credit card yet?
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Steve Frederick-VS1/Beam314, Champion

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Mary, you are free to do that, but you will find that Viasat will turn your overdue fees over to a collection agency.

This may result in your credit score to plummet.

Why is it that you don't wish to abide by the contract you agreed to when you went with Viasat?
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Lou Pullen

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I am only getting 635 pings, 8.47 Download & 1.04 Uploads.  This is not what I was promised when I signed up.  I was getting about 12 downloads and the girl who I spoke with said Viasat would give me much better speeds.
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GabeU, Champion

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Lou, 

Your latency (ping) is fairly normal for satellite internet.  Though you might see a little lower than that, it's not going to be by much.  You can't fight physics.  The four legs of the trip that your signal takes add up to around 90,000 miles, give or take some hundreds, depending on where you live.  That total trip takes nearly a half second.  The various equipment that your signal passes through adds a little time, as well.

Can't speak for your speeds, though.  
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GabeU, Champion

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Lou, 

Your latency (ping) is fairly normal for satellite internet.  Though you might see a little lower than that, it's not going to be by much.  You can't fight physics.  The four legs of the trip that your signal takes add up to around 90,000 miles, give or take some hundreds, depending on where you live.  That total trip takes nearly a half second.  The various equipment that your signal passes through adds a little time, as well.

Can't speak for your speeds, though.  
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GabeU, Champion

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Oh, look at that.  GetSat liked my post so much it decided to post it twice.  I wonder what will happen with this one?  A post about something posting twice posting twice?  A click will tell!  LOL.  
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Mark

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Death certifcate
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Oliver

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If in military you can get out of contact if you deploy.
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Brad, Viasat Employee

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Hi Kevin

If you haven't already done so, we can review your account (if you're awaiting an answer you'll be responded to promptly...weekends emails take a smidge longer to reply to).

There's a few exceptions and we'd review and make a judgement call. Since we're the Corporate Social Care team our review is a corporate decision so it is in your best interest to email us. 
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kevin

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I have sent an email. I figure I'll get a response come Monday
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kevin

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Still no response.
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chris

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If you move to an area where Viasat isn't offered I think that will get you out of an early termination fee.So you can either move or join the military and get deployed.
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Brad, Viasat Employee

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Haven't seen an email from  you yet Kevin. If it's not sent to viasatlistens@viasat.com it's not going to the right team. Please check and re-send if you're still waiting on a reply. Emails are answered within 24 hours in the order received 
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kevin

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Just double checked and it sent in Friday. My email is *REMOVED*
(Edited)
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Matt B, Viasat Employee

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Kevin,

Please don't post personal information, I've removed your email address from the post.  

I've found the email you sent today, one of us (Brad, Diana or I) will grab it and respond this afternoon or tomorrow morning!
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kevin

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Thank you. I hesitated putting it on there but wanted to make sure you seen it. Thank you for removing it
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kevin

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Just to update all. You can not get out of contract no matter what. Brad emailed me stating I used all my data. Which I had explain that it didnt matter because I get the same service whether I have or not. Well I restarted my data plan and still buffer all night long. Get between 400 kbps to maybe 1mpbs. I was asked to get unlimited data maybe that would help. Just dont see paying more for unlimited to get same crappy service. Only choice I have is to pay the early termination fee and find different internet. And hopefully posting negative on here every day will change customers minds about choosing viasat. Thank you Brad for looking into my situation and doing nothing
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Tres Bien

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Hello, Kevin,

I hear you.  I feel you. 


Now, just playing "what if", what if a corporation was way in tight with the military industrial complex with the complete immunity granted by the Deep State to all favored players?  Wouldn't that corporation be completely disdainful towards civilian customers if it indeed it still had civilian customers on its rolls?  Couldn't that corporation dictate all terms of service and ignore all reasonable mandates of customer service with impunity?


I fear that the Evil Empire is not a fictional entertainment ploy.

What if?

Or, other hand, your service problems are all within your sphere of responsibility and influence as some of the more emotionally decrepit hereabouts would have you believe.
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Lou Pullen

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What can we do?? Send our info to the government? They won't care, I am sure they are being taken care of nicely and getting what they were promised.
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Paul Adams

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What is the "Deep State"? I've heard the expression but don't know what it is. Most politicians seem pretty shallow to me.
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GabeU, Champion

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The term "Deep State" relates to a conspiracy theory that states that,  basically, behind the scenes players are actually in control, regardless of the administration in office.  

Tin foil hat stuff.  
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kevin

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Well I bit the bullet and went with Viasat 2. After all the complaining and whining I did I sat down and did research and from all that I have seen. Viasat was still better. It cost a little more but I am very pleased. I upgraded to the gold plan which is 50mbps. And it is great. Able to watch anything I want with no interruptions. So I guess the way to get out of contract is sign a new one with the better plan
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Jim16

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Lou Pullen

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Kevin, is it really doing what you are paying them to do?  If it is, I will gladly move up to 50 but what speeds are you getting if you don't mind me asking.  In my email to Viasat, I said if they promise it will be better, I would gladly go to 50 or 100 if need be.
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kevin

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Yes I am getting what I'm paying for. 59 mbps. All weekend long an this part of week. I have not seen any difference from evening yet either

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