Any update on when the new ViaSat Satellite will be launching/when Freedom Plan will be available to everyone?

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Any update on when the new ViaSat Satellite will be launching/when Freedom Plan will be available to everyone?
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mtrag

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  • Anxious :P

Posted 5 years ago

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A. Everett Neuman

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Hi mtrag,
The new satellite is due in 2016. The freedom Plan is being offered in some areas now, but not to all yet. I'm with you. I want it! But, they claim to be offering new features starting in 2015 through the year. Maybe we will get a higher data cap or a new classic plans???

It appears to me the Freedom plan is offered now in heavy populated areas where the sky is blocked out due to cable and DSL aerial lines. I guess it's good marketing, but it does not help us at the moment.

Everett
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Dee Moore Planitz

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I was told within the next couple of months it should be here in Illinois, I hope so because we do not get great service. I want to know why the service can't be like it is during the free hours all the time. I also noticed that when we call in to excede, the service gets faster for about a day and then goes slow again. Hm.. makes me wonder
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Exede Beau

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Dee, Freedom may not end up in all areas, but we're always trying new things and working hard to improve the service.

As for your service now, I'd like to take a deeper look and see where the problem is. We don't want you having to wait around for a new satellite or new plans to be happy with the service. Please send me an email at exedelistens@viasat.com with your account and contact information. Please reference this post in your email.
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JEP

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Doubtful that the Freedom Plan will be available to "everyone".  Hopefully, we will get some relief.  ViaSat-2, while doubling the data capacity of ViaSat-1 will increase it's footprint by a factor of seven, providing a lot more folks with access such as the Caribbean and north South America.
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Gary

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Same crap just different toilets. Some customers get better deals than others at the same or lower prices.
We are a captive audience and where you live in conjunction to what other services are available in your specific area dictates what you will pay and what you will get for that price. My area is low density as far as customer base but I have severely limited options so I get only 10GBs for a price that many others get much better plans for. I am stuck between a rock and a hard place!
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david, Champion

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I don't think a lot of people quite understand this. The sat is divided up in beams pointed to different areas. Each beam can only carry so much data. Some of the beams are full and some are underused.  Exede is giving incentives to get more people to sign up on these underused beams. It's just good business practice.

If I was selling red, green, blue and yellow widgets and was selling all I could make of the red, green and blue widgets, but the yellow one's were piling up in the warehouse, I might have a sale on the yellow ones or a two for one sale on them, but I wouldn't lower the price on the other three. That would be financially stupid of me.
(Edited)
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Gary

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Good analogy! I'll take 2 of the yellow ones and have paint!
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SonyaA

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I am about out of contract soon and hope they offer all plans to all customers when they come out with something new if not I guess we will have to start doing SAT internet like we do sat tv and bounce between providers after our contracts are up. I really like dealing with Exede but not at the cost of double the price someone else can get it for.
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Michael Meoak

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I've gotten to the point of using the hotspot feature on my phone more then exceed, data goes MUCH further and it is just as fast if not faster most of the time. very disappointed with wildblue.

 

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mtrag

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Gotta love Corporations and Capitalism...  NOT! :-\
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Gary

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I do love corporations and respect capitalism in all it's glory. The alternative for me here in the NY Catskills is dial up at around 14.4 KBPS over 40-50 year old copper wires. Wishing that Exede would give me more is just human nature but I am happy otherwise just being able to use my computer on the WWW.
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david, Champion

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I don't even have dialup as a choice. Every time it rains our phone lines go out for a couple weeks and Verizon won't replace them so we don't have a phone. I'm happy with Exede.
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Gary

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I do have a land line phone but zero cell signal. Phone lines are just OK for calls but far too scratchy to maintain a dial up connection. I kept getting dumped off the connection when ever there was line interference. With the Satellite service I do still have outages when there is heavy weather passing over head or hard rain and heavy snow that covers the dish. I can usually tell by looking at the radar weather view when I will be off line.

I think it would be very hard to find anyone who loves satellite internet but I sure do like it a lot better than the alternatives I do have.
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david, Champion

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It's all a matter of prospective. If you're comparing sat internet to cable internet it looks pretty dismal, but if your only other choice is dialup or not even that, it looks wonderful.
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ExedeKarmin

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 Hi Mtrag,

There is no defined timeline for this, so we ask for your patience. Our goal is
to offer as much data we can while keeping our network uncongested and speeds at
or above 12 Mbps. If we offered the Freedom Plan across our entire network at
the present time, it would lead to network congestion, which we’re trying to
avoid.  It might be a couple of years before we can offer these types of plans
on a wider basis in connection with the launch of our next satellite.
 

Meanwhile, our subscribers will continue to benefit from the five-hour Free
Zone, which we offer on all of our Classic plans and the Evolution plan. And
customers with the Evolution plan already are benefiting from unlimited webpage
access and email that never slows. If you’re having issues managing your data
with your current plan, give us a call and we can discuss the options available
to you now.

If you are needing an extra bump of data, I can check your eligibility for the Great Gig Give-a-way.  Please send me an email to exedelistens@viasat.com with your account and contact information. 
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Jacqueline Tierney

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I would bet that some sort of improved plans will roll out this year.  I checked the Hughenet site this morning because I assumed they would have to do something to respond to the roll out of the Freedom and Evolution plans and they have now done that.  One plan they offer is 50 GB during the normal hours and an additional 50 GB during their night time period which I assume relates to Exede's LNFZ.  But for this plan people are getting a total of 100 GB to use (but 50 for those of us who are not night owls :))   On their 3 higher end plans they also are touting something they call "Smart Browsing" which sounds like it may be the same feature that the Evolution plan currently offers allowing you to surf normal web sites and email even if you go over your data.  So with them offering these features it seems logical that Exede is/will cook up something to respond to this since the 50 GB plan is being offered at a far lower price than the 25 GB Exede plan at the moment.  Sometimes a little competition can be a good thing.  ;-)
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Gary

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Don't they call that Capitalism? The only real draw back from switching between those who offer the best plans is the ridiculous Contracts we are all required to enter into in the initial sign up. Both Exede and Huges would be sunk or stuck without them!

Short of the numerous holes in my roof I can assure you I would switch to the one that offers the most for the least every 2 years and neither would get the loyalty I prefer to give companies that serve me well! A new customer at either company that has never paid a dime gets a much better deal than those who have been paying the bills for a few years. Whats the real problem with that??????
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JEP

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I had to go look at HughesNet offerings.  It would appear that much like Exede, those 50GB plans are only available in certain areas.  In my location, Exede still offers the best data plan per dollar.
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A. Everett Neuman

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I have to agree 100%  with that Jacqueline. It's simple marketing of the mass that ultimately have no other market to go to. And it will, overall, be good for all customers, both Exede and Hughes.

The American car makers never thought the Japan would pose a market challenge 40 years ago. Competition is always good for the consumer.

I would like to see a 50 Gig plan, even in the range of $90 +-. Personally, I think I would have no cap worries with 50. I also would be fine with 8 down and 2 up, if I have the choice between Cap or Speed. But I'm not a real gamer or movie watcher.
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Jacqueline Tierney

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That's too bad that it isn't available in your area JEP.  The Freedom plan isn't available to me but the 50 GB plan on Hughes is,  its tempting but since I'm getting along ok for now with what I have on the Evolution plan I'm going to hold out and see what Exede might tweak for our area.  I will say that the people that lived here before us had Hughes and seemed very happy with it and the dish is still in storage in one of our sheds if we decided to jump ship at a later date. ;-)
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Gary

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Seems to me it is all about ability. If your contract period is over and you can get the service you don't now have they will jump through hoops to win your business. As soon as you jump from Exede to Hughes you will get empty offers from Exede much better than what they offer you as an existing customer but fully knowing you are now under contract with Hughes.

I sleep in a different camp and will always believe these companies should do all that they can to keep the existing customers they already have very happy and those customers will tell others about the great service. One negative comment can erase ten positive ones and anyone who is not already an Exede customer who might be reading this discussion would have a hard time pulling the trigger and signing up unless it is all they have available over dial up.

Probably a good thing I am not the CEO, Investors would hate my guts with a low approval rating but the customer base would be very happy.
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A. Everett Neuman

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Bingo! Gary. ☺
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Gary

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My contract is almost fulfilled! Neighbors have Hughes and I have zero loyalty to exede just like they have zero to me. How stupid is that???
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Jacqueline Tierney

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You nailed it Gary.  I still have a few months left in my contract and they definitely would have more incentive to try to keep customers without the contracts.  My husband is going to contact the small wireless company again after the first of the year and see if we can finally get them out here to survey our place and see if they can connect us.  They have only 1 mbps service but we had that for a couple years up north before that company upgraded to 5 mbps and we loved it so if it works (we will be on the fringe of their signal) we will gladly take the lower speed and dump satellite completely.  And you can stream videos and such at that speed (yes you might have to put up with a little buffering off and on but not an issue for me!) but you don't have to sit and micro-manage everything you do on the internet.  If the Freedom plan were available to me I would be happy to work with that number but since they don't offer it I continue to look for alternative service.  And yes the 50 GB Hughes plan that sounds a bit like Evolution with 50 GB instead of 10 is very tempting too.
(Edited)
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Gary

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As the rest of the world grows in technology and the more devices that use WiFi in my home I am once again being left behind by my satellite providers. I don't honestly have any real complaints with Exede because it is what it is claimed to be for the most part. Living in a fringe area is not Exede's fault and moving just 5 miles closer to town would make life much easier because I could have a real internet connection with mostly unlimited speeds and data usage. Visiting my brother who has all the real connections serves to make me very jealous but then I look in all directions from his home and see nothing but other homes way too close to his to be an option I could enjoy. I will stay in the woods and enjoy the peace and solitude and just do my complaining here but happy to be able to be on line at all. For the past 10 years I have been from useless dial up to WildBlue and now the Exede and each has been a great upgrade but all are still severely lacking when compared to what others have. My neighbor has Hughes Gen 4 and it is basically the same as Exede so it comes down to playing the game of switch every couple of years. As Kenny Rogers sings, Know when to hold em and know when to fold em! Exede should sweeten the pot as we get close to fulfilling our contract period.
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Jacqueline Tierney

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The ironic thing for us is the population is much more dense here at this location.  There are 12 houses on the 2 mile stretch from the blacktop (which does have a fios line running) yet our internet options are more limited here.  At our other place we had a choice of 3 fixed wireless broadband providers in addition to satellite and we were the only place on the mile.  But to be fair it is much flatter up north and more hills and trees and pasture at this location so its easier to deliver the service that requires a clean line of sight.  But yet its frustrating to be within 30 miles of the largest city in the state.  But on the other hand our feed costs are dramatically reduced because  here we have 18 acres instead of 7.  And Exede is delivering in regards to speed and being reliable, so its a waiting game.
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JEP

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Jacqueline - I am 40 miles from the White House and there is no other broadband option for me besides satellite.
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A. Everett Neuman

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Your not digging deep enough.

In 72 ish..I worked on the underground subway in DC. We where about 6 blocks away for the Capitol building. It went into Union Station. There was an underground 4 lane highway going over us that curved back under the Capitol building.

You would be surprised at what's under that town. We had to suspend everything we came across, and the dig was open to the street. It was deep, Cool.

I was an Union apprentice carpenter then. i worked on the 2nd Chesapeake bridge just before that. The big concrete anchor on the eastern shore side. I miss the seafood.
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Jacqueline Tierney

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JEP --  yes isn't that crazy...being closer to large metropolitan areas is no guarantee of good internet options.  9 miles west of us they  have FIOS run all over in the country even up and down gravel roads.  That is also true of the area south of our old place a co-op has run FIOS all around their coverage area.  And I believe the wireless  ISP we have up north is also a co-op of some sort.  Both of those areas are much more rural than this one and of course your location.  
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Don Anderson Sr.

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The USA is 30th in the world in broadband speed and one of the highest in cost . Do you think it is because it is unregulated ?
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Gary

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I doubt very much if the government got involved in regulating either the satellites or the internet that anything will get better but it sure will get more expensive! Given this current administration they would have all our emails and phone calls routed through the white house by way of a private server located in Chapaqua! I have yet to see anything our government regulates get better.
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Old Labs (VS1-329-L12FZ)

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The USA is 30th in the world in broadband speed and one of the highest in cost . Do you think it is because it is unregulated ?
No, I think it's partly because the US is a relatively large landmass with a low density population making it extremely difficult to cover with fiber. That and the fact that the US was one of the internet pioneers long before many countries even thought about it and as such is saddled with an aging infrastructure not easily easily replaced due to the aforementioned.

It's much easier to cover a country the size of a postage stamp but even then step outside of the metropolitan areas. 

I hear few complaints from those living in NYC, LA, CHI, BOS, DC, etc.

At the same time, many of the countries often cited appear to have much lower corporate tax rates than the US, make it more attractive for businesses to provide those services while achieving a reasonable return on their investment.
     
(Edited)
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SonyaA

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Something I have found is companies are getting funding to expand and just like with everything in our government their is no one to make sure they are actually expanding the areas they are getting funding to do so in. They are turning in that these areas are covered and they used the funding to do so but they are not. This area is one that was done that way. When I took the broadband expansion survey on the .gov site it was listed as covered by a certain big company and it is not covered so they are not using the government grant money how they are saying they are. Once again our tax dollars go missing in action.
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SonyaA

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wow looked and the Hughes plans are looking quite inviting now. Figure just like sat tv their all the same you point the sat you get service. I am almost out of contract and might have to call about one of the biz plans through HughesNet since I do marketing from home and am about to fall out doing so much of it during LNFZ and being right back up at 7am. Their biz plan for $20 more has 40gb during prime time and 10gb off peak.
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Gary

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Just be sure to read and understand the fine print Sonya. All these companies do Come-On, Loss Leader programs to reel you in and get you under contract. At the end of six months or maybe a year you could be up a creek without a paddle and paying twice the price for half of the GBs you got in the first part.

I do agree that if you have a clear view and can get service from a couple satellites then it does pay to shop around for the best deal every time. Just remember that both Exede and Hughes don't give a rats behind about existing customers and only offer great deals to new sign ups.
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Jacqueline Tierney

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Let us know what you find out SonyaA if you inquire.  My husband and I are also considering switching to Hughes but like Gary said we will carefully quiz to make sure the 50 GB plan is really what it appears to be.  We have the advantage of being in contact with the prior owners of this property and they  had Hughes so we can check with them on speeds and reliability  but I believe they were quite satisfied with what they got. 
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Jason Faulds

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When we moved to the NC mountains we had two choices, Hughes or Exede.  We went with Exede, but their install date kept getting pushed back.  So while waiting for Exede we called Hughes and they offered what we thought was a great deal.  They came and installed it in two days and everything worked at 10mbps...until that evening.  The next TWO WEEKS were about 0.5mbps!!  That two weeks included 15 calls to their tech support in the Philippines, 3 calls to home tech support (American and useless).  I finally used their online forum to speak to the US tech people and got a tech to come out to see what the issue was.  "No issue".  Equipment was working fine.  The Hughes tech told us that the area was saturated and there was no helping us.  I appreciated his honesty!  I canceled our account and let Exede come out and install theirs.  WOW what a difference.  Getting about 16mbps and couldn't be happier with their service.  Of course I would like to have more data for a lower price and they clam that the Freedom plan is coming soon.  We'll see.

Before you go to Hughes consider the saturation in your area and the customer service!

Jason in Marion, NC
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SonyaA

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Oh I am happy with Exedes customers service but I need more usage and do not have the extra cash to go up to the $129 package and that is just way to high for just another 10 gb that would be $50 more for it. And I have learned that you service is only as good as your install. I have been with satellite internet now for at least 10yrs. And most the time I get a better response out of Exede customer service by using online resources also
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Sherri Rankin Johnson

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But the speeds on Hughesnet stink.  I know I have both.
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Gary

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I get mail offers to switch to Hughes almost every week. They come with a free installation credit card attached. Problem is I have two neighbors who have Hughes and they hate it, slow speeds, lousy customer service and they claim it is because of over saturation while they are hammering all our mail boxes to sign up and saturate it further.
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Michael Meoak

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Luckily I have great Verizon LTE service ( but cant get cable yet ), so I've been using my smartphone's "hotspot" feature more, its as fast as Excede AND data goes a lot further ! If and when cell plans pricing improved I'm digging that thing out of my yard, unless they greatly expand data allowances.
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JEP

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Michael - I have been looking at LTE Internet (installed) for when my contract ends and I have to pony up the extra $10/month for equipment rental. LTE is cheaper per GB, but I'm still not ready to give up the LNFZ.  I've done +15GB of unmetered downloads the last few nights with Win10 upgrades and email migrations. 
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Larry Lockie

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And therein lies the rub. Win10. Their (almost want to use the word Nazi) attitude that we will ALL bow to their wishes and download updates when THEY say, not when We want. I have most likely been added to their @&^%!$ list because of My point blank comments on that!
Oh well, at least they know how I and most likely 1 Million + others feel about that policy. 
I install both exede and Hughesnet Gen4, and I have told My customers to NOT upgrade to Win10 until they decide to act more favorably, as in the past Windows versions.
Too bad, because I actually like win10.
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JEP

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Larry - Actually, if you are using a WiFi connection you can set that up in Windows 10 as metered and it will not download without your permission.  It's just a minor pain in that when you launch Outlook, it asks if it is OK to download the mail. The actual setting in Windows 10 reads (with emphasis added):
You'll be asked to schedule a restart to finish installing updates. Updates won't download over a metered connection (where charges may apply).

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