Another case of congested satellite

  • 4
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
I am another one of those customers on the West coast (beam 367)  who is now dealing with pretty much non usable download speeds in the afternoon and evenings, exactly when I need to use the internet.   I am on  Freedom 150 priority plan and what you would call a legacy customer.  I have been a customer from back in the wildblue days.  About the turn of the year the service simply dropped off.

After reading the many posts and contacting customer service they pretty much indicated that their service is unusable from half of the hours of the day. I understand the technical issues here, but this is clearly a case of overselling the service while very being very aware that they can no delivery the product.

This is unfortunate because for many real customers there is not alternative.  

Expressing my severe  discontent with how this is being handled .. 
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Vinnie Moscaritolo

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Posted 2 years ago

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Elaine

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I'm wondering if that is just their go to answer... I was so glad to get the freedom plan not only is it cheaper but I get a lot more data .. that I can't seem to use half the time.. I wished they would get their act together.. 
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Gillian Ernsberger

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Its not only the West coast Vinnnie, same problem up here in Northern Michigan. This is also our only alternative. I think we should all get together country wide and do something
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HMC1940

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I'm a Michigan person also . Was good for quite a while and about last month has got so congested sometimes can't use the internet. I have Liberty plan and have had it around 4 years. Also so far haven't ran out of data ever!!
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Imma

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Michigan here also.  And very frustrated.  You know I don't think it's any of Exede's business what I do when on my internet as I'm paying the bill.  And the point is that many of us paid for the highest priced plan in order to get better service.  They over sold an already over-priced service.  They know it, and they don't care.   I've never run out of data either,  but what does it matter if you can't use it?   If they want to provide old 54 baud rates than they should charge accordingly.   Rofl   I surely wouldn't have bought a plan I could only use in early morning hours.  Any attorneys in forum?
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Gillian Ernsberger

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Am sure this will be deleted however contact consumers protection and fraud dept, this is a breech of contract in no uncertain terms!! I am!!
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Deku, Champion

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i am on the freedom plan the 150gbs of it. also there are to peak hours. the peak hours usually run from 5pm to 2am. so they suggest that you use it before or after the peak hours.... i mean i can surf the web and do alotta youtube videos like everyday and i have no problems either. also its spring break so there will be alotta people using the internet like youtube and facebook and so on. me??? ive been able to stream videos and download alotta stuff :3 and so on :3 ive also been able to do play onto my xbox one also :3 but yeah i suggest using the data during the early morning or like during the early afternoon. cause you will get more speed. also imma home alotta.... so therefore sometimes it DOES get slow during peak hours but imma still able to do youtube. sometimes it gets to the point of me not being able to go onto youtube. so therefore i go to my 3ds or xbox one to play games. so yeah. just remember peak hours is from 5pm to 2am. so use it BEFORE or after peak hours :3
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Rhonda Rose

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"Peak hours" is not at all part of the disclosure for this plan. It is supposed to be decent if you are within your data limits 24/7.
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Deku, Champion

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ummm yeah peak hours are a thing... its like that for EVERY plan... NOT just for certain plans... for me its just fine :3 for other people it might be cause of the peak hours.... they say the ESTIMATE of it but will vary for everyone... so yeah hope ive helped!!! :3