Angry

  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
  • (Edited)
kevin lane,This email is to let you know we’ve received your inquiry about your account and we’ll get right on it. We’ll let you know within 24 hours how we can help with your issue. Description: Ever since our service reloaded on the 24th of January, it has been cutting out every half hour for 30 seconds to a couple of minutes , also it has been running very slowly and intermittently..... we have called in to your tech support several times ... but there ha been no resolution. We know its your service that is at fault because we can see our router going to orange during these periods, showing no internet. So far it seems you have given us a lot of "lip service" .... when are you actually going to tell us what the problem is ? Thanks Kevin Lane
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Kevin Lane

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  • pissed off

Posted 3 months ago

  • 1
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Old Labs (VS1-329-L12FZ)

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Be careful with any calls you receive... you just gave some valuable information to anyone really wanting to run a scam by impersonating Viasat. This is a public forum and pretty soon that info will make its way into the major search engines.

Hopefully a moderator can come along and delete that personal info if you can't.

 
(Edited)
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VeteranSatUser, Champion

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Mods are busy right now monitoring the Viasat policy change crisis hotline.

When a company sets up a team particularly for damage control, they know they did wrong to their customers.

Sad.
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Brad, Viasat Employee

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Kevin this isn't a direct method of contacting Viasat. 

I've removed your phone number as this is a open page that anyone online could see and use that number you posted so please be mindful of posting personal information. Did you email viasatlistens@viasat.com? If so we'll get to you ASAP (the 24 hour message should not be there, I removed it but we are responding ASAP but items sent over the weekend may take longer to reply to)