An Appeal to Everyone...

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  • Problem
  • Updated 6 years ago
  • Acknowledged
Archived and Closed

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I am so upset right now that I do not know where to begin, but I would like to at least appeal to those of you who have not signed up for Exede yet, but are looking for an internet provider...

PLEASE DO NOT SIGN WITH THIS COMPANY.

I HAVE HAD REPEATED problems with this company, to which I received HORRIBLE customer service while trying to resolve those problems.

Their data usage limits were NOT outlined to us up front during the install, as I would have NEVER gone with it.

Again, I plead... DO NOT sign with EXEDE.

I am COUNTING the days until we can cancel with them. Until then, I am vowing to repeat this message ANYWHERE I can!!!

Exede... well, just take it from their misspelled name... they certainly won't exceed any of your expectations! I'd rather go back to dial-up than deal with them for one more day!!

-mollie romine

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Mollie Romine

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Posted 6 years ago

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dick grove

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Completely agree!!!
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ExedeCrystal

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Mollie,

I apologize about the issues you've had with your service and Customer Care. It is important that all potential customers are aware of the data caps when choosing our service. There is available information about the Data Allowance policy at our website - www.exede.com -, in the customer agreement, and it is also disclosed when a customer selects their data plan. I sincerely apologize if you were not informed about the data limits when you signed up for service. I will be more than happy to address any concerns or answer any questions you may have about your data usage or service plan. Please send an email to exedelistens@viasat.com with your contact phone number and the best time to reach you. Thanks.

ExedeCrystal
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Dan Boutell

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Maybe you should tell people that everyday web browsing can easily make you run up against your data limit.  Every month I'm getting data usage alerts and I do ZERO streaming if I can help it.  If I had ANY other option I would be gone in a heartbeat.
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ExedeKarmin

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Dan,

I'll be more than happy to go over your data usage with you.  Please send me an email to exedelistens@viasat.com with your contact information and the best time to reach you.  Thanks 

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