An all time new low speed for me has been reached!

  • 2
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
  • (Edited)

9:00pm on Tuesday, the 22nd....

Download :: 38 kbps


Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2500 Posts
  • 1367 Reply Likes

Posted 1 month ago

  • 2
Photo of Stephen Rice

Stephen Rice

  • 1862 Posts
  • 850 Reply Likes
Photo of Bev

Bev, Champion

  • 3009 Posts
  • 1250 Reply Likes
Ouch Veteran, I feel for you. Wish I could give you a bit of my current 33.2 Mbps down. I really only need 15 of it and, I signed up for 25 of it.

I know I'm fortunate to see the speeds I get, for me 12 Mbps is a total tank out on speed - yuck, horrible, abysmal and, I know many users here would love to see that for a top speed.

Whether it's the attention the technician gave my whole system on my last service call, a good beam, just my good luck or a combination of things, I'm glad it all fell into place for me.

Now Wifi well, it runs at about half of my wired speed so, not so good but, I only use it for the phones and DTV occasionally anyway.
Photo of Andy Schack

Andy Schack, Champion

  • 469 Posts
  • 342 Reply Likes
I've actually seen 23kbps at a customer's house....Liberty Plan and had gone over his priority data, but at that kind of speed it may as well be hard-capped. It's kinda like going to a bar that offers all the beer you can drink for a set price but after 3 draft beers that are filled at regular tap flow rate, they start refilling your glass one drop at a time. 

Andy
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2509 Posts
  • 1373 Reply Likes
Well today was my reset day. So I have plenty of priority data!
Photo of Stephen Rice

Stephen Rice

  • 1862 Posts
  • 850 Reply Likes
Stop complaining. Your speed would be even slower than 38 kbps if you didn't have any priority data!

Back in my day, we were happy just to have a 2400 baud modem and DOS.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2509 Posts
  • 1373 Reply Likes
An hour later I am pulling 600kbps. Now that is more par for the course during primetime. That is functional to me and Wildblue speed. Then with downloaded video I can stream at least.
Photo of Stephen Rice

Stephen Rice

  • 1862 Posts
  • 850 Reply Likes
What time of day was your customer experiencing 23k speeds?
Photo of Bev

Bev, Champion

  • 3009 Posts
  • 1250 Reply Likes
No they don't. I get the UP TO part and even 0.001 kbps would technically qualify as UP TO but then, they aren't alone.  in my zip code 0% of subscribers to any internet get the advertised speed of their plan. Yep no one, or not enough to even make 1% getting what they pay for.

Better, or at least more honest marketing would include typical speeds for a given beam or zip code. But that would hurt sales in many areas. Up to 25 Mbps - typically 1-3 Mbps doesn't sell so well and simply up to 25 Mbps.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2509 Posts
  • 1373 Reply Likes
I think somebody here posted that in Great Britain they are going to force providers to advertise average speeds during primetime. Because we don't have neat the regulation, I don't see that happening here, but it would prevent people who have no business subscribing to satellite internet in the first place passing on it.
Photo of Andy Schack

Andy Schack, Champion

  • 469 Posts
  • 342 Reply Likes
I personally think the UK idea is FANTASTIC!! It would be a "breath of fresh air" in the whole internet isp industry. 

Andy
Photo of Bev

Bev, Champion

  • 3009 Posts
  • 1250 Reply Likes
I think advertisements should include Typical or average speeds. Yes the Up to is fine or Maximum but, fair would be to state average or typical speeds as well.
Photo of Dina Hess

Dina Hess

  • 29 Posts
  • 13 Reply Likes
I think that would be a fantastic idea, and it needs to be extremely local, not a national typical or average speed.  It's pretty clear from reading these forums that some people get very reasonable use even during primetime, and some of us in other locations aren't going to pull even half of advertised speeds during daytime with all priority data left.

That variability, especially when combined with the potential for outright dealer misrepresentation, makes it next to impossible for potential subscribers to get a realistic idea of what to expect in order to make informed decisions. 
(Edited)
Photo of JWMS

JWMS

  • 7 Posts
  • 0 Reply Likes
HORRIBLE in Mississippi right now ... was the same last week.
DOWN 0.55 Mbps
UPLOAD 0.94 Mbps

Service started in August with the Freedom plan.  It was great but now it is terrible.  So bad have to use VZ backup.


(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2479 Posts
  • 1353 Reply Likes
Yea. That typical for me every night during primetime.
(Edited)
Photo of Brad B

Brad B

  • 6 Posts
  • 3 Reply Likes
Yeah, me too in Northern CA. Last night I tested at 14kpbs. The real shame of the whole situation is we only moved 6 miles away from cable. Now I pay $10 more for supposedly half the DL speeds and capped "unlimited" services.
Photo of Deku

Deku, Champion

  • 719 Posts
  • 343 Reply Likes
my speeds are doing fine for me onto my end :3 and its primetime into my area :3

Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2509 Posts
  • 1373 Reply Likes
Tonight I am pulling 1.1Mbps. But there is still time for it to slow down :)!
Photo of Deku

Deku, Champion

  • 719 Posts
  • 343 Reply Likes
@>@ SHOLY KAKS!!! @>@ like how is that even possible with that kind speeds @>@ mine is aok :3 but during primetime... it gets kinda slow for me to be honest... but hey... that is what im supposed to execpt though :3 imma not complaining onto my end :3
Photo of Judge and Jury

Judge and Jury

  • 1542 Posts
  • 880 Reply Likes
 
@  VeteranSatUser, Champion

Send an email to viasatlistens@viasat.com and tell them how long you have been a loyal customer.  Include your contact information and your Viasat MAC number.
Even though you get your service through a 3rd party, you are ultimately still a ViaSat customer and if the core media team (is that their new title?) can find you in the system, perhaps something can be done on their end to help you out.  Mission Control is only a phone call away from them.
 
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2509 Posts
  • 1373 Reply Likes
There was a plan to help me and many others out. I saw the plan. The plan was good. Alas, the best laid plans have gone astray. I don't blame anybody. Things happen. Unfortunately, we all need to deal with it.
Photo of Judge and Jury

Judge and Jury

  • 1542 Posts
  • 880 Reply Likes
 
Think "Animal Farm" where all the animals are equal, but some are more equal than others.  Don't forget to include your MAC.  Yea, things happen.
 
(Edited)
Photo of Deku

Deku, Champion

  • 719 Posts
  • 343 Reply Likes
@VeteranSatUser, Champion my speeds love me now :3

Photo of Tres Bien

Tres Bien

  • 44 Posts
  • 28 Reply Likes
The one thing that I do not understand in all of this is this.  How does any company or business entity operate according to a premise that the customer is obligated to pay regardless of the service received and the business entity is never obligated to ever provide any service if it so chooses which is by any measure the essence of the "up to [such and such a speed]" argument?

Some time back I upgraded from HughesNet Gen4 to Gen5.  My service immediately when from quite nice to mostly kb/s with brief intermittent up to 40Mb/s.  The brief periods of decent speeds were so brief and intermittent so as to be irrelevant.  After about of month of me compiling over a hundred speed tests and numerous technical exchanges with support folks, Hughes agreed that there is indeed a reasonable speed  that customers are entitled to which they were unable provide and cut me loose from my contract without any nastiness whatsoever.

Viasat's apparent contention that any crappy service is perfectly acceptable based on their stated policy or obligation to provide only "up to" certain connection speeds is, in my humble opinion, a possible class action suit in the making - especially in light of the fact that half [so to speak] of the satellite internet industry has established a precedent and perhaps, de facto standard for reasonable minimum service.

This lead balloon cannot fly forever.  Somebody upstairs needs to take a course in customer service:earnings ratios or better yet, make a quick study of Dyson - those folks print their internet url and customer support phone number right on their products and they're hauling the results to the bank.
(Edited)
Photo of Andy Schack

Andy Schack, Champion

  • 469 Posts
  • 342 Reply Likes
Well put.

Andy
Photo of Bev

Bev, Champion

  • 3009 Posts
  • 1250 Reply Likes
Yes, except that if you read out customer agreement, we can't do the class action thing either. There is a channel for disputes and legal proceedings available to us but, class action isn't it, we each agreed not to do that when we got Viasat service.

I know for a fact Viasat will look at an individual account and, if the situation warrants, after they investigate it and, with the patient cooperation of the customer, do all they can to fix the service, in a few rare cases the ETF can be waived.

That stuff is case by case just like it was for you with HughesNet.
Photo of Tres Bien

Tres Bien

  • 44 Posts
  • 28 Reply Likes
I love that word, "can't".  From kids to tech support service personnel, the absurdity of its meaning is repeatedly lost in the frenzy of the moment.  It used to make my blood boil.  Now, it just makes me chuckle.

And then, there all those lovely words to describe our absolute grasp of the realities of the Universe, FACT-REAL-KNOW-TRUE.  To see them compounded together, "know for a fact", is to experience logic nirvana.  "True beyond a reasonable doubt", they insisted as the Sun obviously continued to circle the Earth.  Absolutes are comforting, I reckon; we probably "can't handle the truth" of the illusion of knowledge.

The entirety of life is "case by case", but the rule is not established by the exceptions; to wit, our local satellite internet installer has reported that Hughes is lettin' 'em off by the droves [not without due course, of course] as it seems they have a major software "glitch" resulting in major congestion.  I can't verify this but it makes for an interesting story.

The problem as always with the party line is that unless it is built on integrity, commitment, and community, the stories that are used for cover are vapid and ultimately transparent.

I can only conclude, after following Viasat for only a part of a year, that "we" (the civilian customers) aren't paying the bills; we're just window dressing for a much more expansive enterprise.  For many of us, however, they are The Only game in town.  But I speculate and meander...
Photo of Bev

Bev, Champion

  • 3009 Posts
  • 1250 Reply Likes
I think we are a bit more than widow dressing but, relatively few customers actually interact with corporate. Most only contact the call center if there is a problem. They do listen to us, when we are saying more than just ranting about this or that with our service.

True, the airlines and government contracts are bigger than we are but, they act collectively, as a group. We don't for the most part. Viasat might here ideas and honest problems (not just slow because you're out of priority data) from a few of us. Of those few, only a few of that group are willing to be patient, listen and work with Viasat to try to at least find the cause of the problem and, in most cases get it fixed.

If we all could get together and interact with Viasat sensibly and with mutual respect, we'd all be heard better. Unfortunately humans are humans and, that is unlikely to ever happen.
Photo of Russtytrucker

Russtytrucker

  • 46 Posts
  • 26 Reply Likes
The only thing that really fixes situations like this is competition. Hopefully more will come along soon.  I still like living out in the country.
Photo of Bradley

Bradley

  • 992 Posts
  • 323 Reply Likes
I think it may have become a race to the bottom on some beams. Hope I don’t win.