I climbed up the roof and got that Triade> you know the thing in front of the dish, took the modem and waited and that's for about 3+weeks. Yea the Hana Hwy sucks or I had just bad luck. I do keep my hopes "very" high next tue. will be the day. My dear daughters Dad loves you and Exede too. It was that Micro com guy forgot the ladder and the dish. Big Mahalo to Lindsay from customer service for talking to me and giving me Alohas from your people. Its real ok to help people, give hugs to the rest of your crew. Here in the Maui jungle Exede rocks . even when it rains like a couple inches in 1 hour>beaming strong. But Micro com = sorry no kudos for you.