Aloha from Paradise

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  • Updated 3 years ago
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  • (Edited)
modem question my friend next door has 2 out of 4 lights going on his modem , is that some kind of blocking or low on the usage? The care takerdude is cutting down more and more avocado trees and thinks it might be     the tree who are blocking the reception and I think they low on the usage. Do you know and could tell me. Mahalo from the eastside of Maui and Aloha to all of you.
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Christoph Lieding

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Posted 3 years ago

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Steve Frederick, Champion

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Christopher, here is a link to the Surfbeam 2 Modem. http://wildbluetools.com/content/FS/20/23/002_SB2UserGuide.pdf

////////page 3 describes the function of the lights.
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Diana, Viasat Employee

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Hi Aloha,  There could be several reason the modem lights are out.  In order to determine what the problem is, I would need to troubleshoot.with your neighbor.  One of the first things we also do is to reboot modem. Unplug it from the wall for two (2) minutes and plug it back in.  See if all the lights come back on, if not  additional troubleshooting will need to take place.  
Please have your neighbor send me an email to exedelistens@viasat.com with account and contact information.  Thank you.  Exede Diana
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Christoph Lieding

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Mahalo for your help. Too many Avocado trees right in front of the receiver, I guess that dish is not into Avocados. I just love them and so do my Keikis (children) . Great book here in Hawaii its called the Avocado Baby. I used to read that to Anna and Lena>the one I love. Check it out Kids love the book and Avocados. Aloha my friends.