ALL PROBLEMS

  • 2
  • Problem
  • Updated 3 months ago
I had my internet installed two days ago, and since the moment it was installed it has sucked. I’ve never once pulled speeds of 12mps or anything close. It’s rarely anything over 2mps and the last two nights it’s been barely 1mps. I woke up today and it’s running at 0.10mps. This is bullshit. I paid for an internet to be able to use. I still have to use my phones data. I had it installed and it had said I already used 2gigs of my data plan when I hadn’t even been on it yet. This internet is shit. If I’d known this than I’d of gone the other way and paid the $180 to get cable WiFi like used to have. I’ve never experienced an internet this shitty. It’s only been 3 days since it’s been installed and I haven’t had a moment where I’ve been able to enjoy it!!!
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alex

  • 2 Posts
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  • frustrated

Posted 3 months ago

  • 2
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Ronald Stricklin

  • 159 Posts
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You should have went with the cable if it was available. Viasat plain and simply sucks. It's only good in the event you have no other options at all (and well it's not good then either but you lack options.)
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Leo George Jr

  • 38 Posts
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If you get a trial period to get out of the contract, do it. Don't believe the lies the Champions will tell you next.......
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Deku, Champion

  • 774 Posts
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(VIASAT!!! YOU MAY DELETE THIS COMMENT IF IT SOUNDS OFFENSIVE TO THIS PERSON!!! AS IMMA TRYING TO STATE THE TRUTH!!! THANK YOU!!! :3  )

why not believe the champions??? is it cause we are right and so that people dont know there stuff like you do??? or what???
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Leo George Jr

  • 38 Posts
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The Chumpions think that because it says "up to 12 mbps" that .5, 1, 2 and 3 Mbps is acceptable. We all know that 12 Mbps is a bullshit lie, but we could live with 5, 6, or 7 Mbps. This company is built on lies and excuses, now it is spring break clogging up the beams. How would you like a car manufacturer to tell you the car gets up to 30 mpg, and you only get 5 mpg? Lies are lies, "up to 12 Mbps" is really "up to 4 Mbps"!
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fmj77

  • 256 Posts
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alex, If you can get cable why in the world would you go with satellite? That decision makes no sense whatsoever.
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Stephen Rice, Champion

  • 1985 Posts
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To save $10.
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alex

  • 2 Posts
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I’m going to look at my contract and see. I’m pissed. I had it installed 3 days ago and went to work and came home, hadn’t even used it yet, and it had said I was pulling 1mps and already used 2 gigs. It’s bullshit. I’m not paying for something I can’t even use...
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James Besser

  • 45 Posts
  • 21 Reply Likes
your stuck 2 year deal mine is over may 4 2018 be shopping around
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Michael McDowell

  • 409 Posts
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If it doesn't work for you, cut your losses and pay the early termination fee.  $15 a month is much cheaper than even the cheapest plan.  Even the $360 maximum it would cost is a lot cheaper than it would cost to hire a lawyer to fight a battle you wouldn't win!
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Tim Spake

  • 371 Posts
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I agree, run from Viasat as fast as you can.
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Bob Hansen

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http://www.speedtest.net/result/7210755239 I just ran a test and that's what I get  (Freedom 150). Weird, download is acceptable (19.61 mbps), but up is Upload is kind slow.
(Edited)
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VeteranSatUser, Champion

  • 2678 Posts
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Not really. That upload is typical.
(Edited)
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Steve Frederick, Champion

  • 2592 Posts
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My upload varies between 0.8 and 1.3 and has been this way for the past year.
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GabeU, Champion

  • 562 Posts
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Eh, I can't trust the upload results speedtest gives, as it's always wrong (too low).  I don't have Viasat, but I wonder if it's the same with any satellite internet, no matter who the provider.  
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Michael McDowell

  • 409 Posts
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My upload speed usually runs between 3 and 5 Mbps, except during heavily congested times.
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VeteranSatUser, Champion

  • 2678 Posts
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That seems pretty high. Which speed test to do you use? Testmy.net us what I consider the gold standard for satellite. I am suspect of any other test site.
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Michael McDowell

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(Edited)
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VeteranSatUser, Champion

  • 2678 Posts
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Try it with testmy.net. Curious what you get.
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Michael McDowell

  • 409 Posts
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Just a couple of minutes ago. About 3:10 pm
(Edited)
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Tim Spake

  • 371 Posts
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while we are at work
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Michael McDowell

  • 409 Posts
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Best I've seen for a while.  Just above VSU post was about 10 am this morning.
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GabeU, Champion

  • 562 Posts
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Nice upload speed!  

Mine (not Viasat)...

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VeteranSatUser, Champion

  • 2678 Posts
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Good performance. I am jealous!
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Michael McDowell

  • 409 Posts
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Best it has been for awhile. Has been 7-9 down, 1.5 - 2 up.
(Edited)
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Ron Frank

  • 130 Posts
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OH HOW I WISH I HAD THE CABLE OPTION!  And every one of you new customers they sucker in with their empty promises, makes my connection worse!

Good luck getting out of your contract.  Its pretty ironclad because they KNOW you arent gonna be happy!
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Dc68

  • 3 Posts
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I had it put in in August last year. I started checking my speeds back in December when I add Hulu and couldn’t stream a movie. I get between 0.3 to 2 Mbps. I’m supposed to get 12. I have called and complained about it so they ask me to a different speed test site that they recommend. So I did and the speeds were even worse. I jumped through all kinds of hoops plugging and unplugging the modem and router to no avail. A service technician was going to need to come and work on it. No one has ever came out or called. Looks to me like I should be able to take them to court and not only get out of the contract but get my money back. They are charging for a service they have never lived up to or provided.
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Stephen Rice, Champion

  • 1985 Posts
  • 942 Reply Likes
Sounds like its working if you've managed to use 2 GB of data in two days.
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Deku, Champion

  • 774 Posts
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awman... i wished you was a champion again ;-; i dont even know why they took it away from you ;-; kinda sad since you helped alotta people out and stuff ;-;
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Stephen Rice, Champion

  • 1985 Posts
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They didn't like one of the YouTube videos I posted. Would love yo be champion again but I guess I lost that trophy.

It's a shame because I really do like the service and even have stock in the company.
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Nathan Hart

  • 155 Posts
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I never seen anything but scarcasm and ridicule.
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GabeU, Champion

  • 606 Posts
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They didn't like one of the YouTube videos I posted. 
They stripped you of your Champion status because of Youtube videos you posted?  The Champion title, which I never earned on the old HughesNet GetSat board, is, from what I understand, a title to allude to you being a knowledgeable member of the Community that can be trusted.  What happens outside this Community shouldn't really matter, or at least to a certain extent.  This is just my opinion, of course.  
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Steve Frederick, Champion

  • 2626 Posts
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Gabe, it was a Youtube video that he posted in this forum, it was very racist and uncalled for.
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GabeU, Champion

  • 606 Posts
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OHHHHH.  Well, that's an entirely different story!  I can definitely see them stripping him of the Champion status because of that.  Actually, to be honest, I'm surprised he wasn't just booted altogether.  Wow.  Just....wow.  SMH.    
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Stephen Rice, Champion

  • 1985 Posts
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It was satire, very similar to the content Dave Chapelle produces. I agree it was uncalled for on this forum, however I am not racist.

It's hard to believe, but I'm half Iranian as well.
(Edited)
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GabeU, Champion

  • 606 Posts
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Maybe not, but what the video contained the video still contained.  It's kind of like going on a forum and posting a quote from someone who swore a blue streak.  In the end, it doesn't really matter, as it's still inappropriate, even if it wasn't you doing the swearing.  
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Stephen Rice, Champion

  • 1985 Posts
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What's ironic is the so called racist video I posted was put together by a bunch of black people. Oh well. Life goes on.
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Old Labs

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The video in question is fairly well known - it is considered by most to be satire and a "mockumentary" and not racist but rather an attack on racist stereotypes. More than anything else it's a parody of the Ken Burns style of documentary.

In today's environment many would consider it racist, just as Blazing Saddles would undoubtedly be considered to be racist.

Stephen's taking an undeserved hit here...

 
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VeteranSatUser, Champion

  • 2850 Posts
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Blazing Saddles? Are we starting a great 70's movie thread now?

I move for Animal House.
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GabeU, Champion

  • 606 Posts
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I don't think anything less of Stephen, nor do I assume he's racist because he posted a video that might be considered "racist" by some people.  He's fine with me.  I don't tend to dislike people, nor intimate that others should dislike people, unless they give me a legitimate reason to feel that way.  I was just saying that I understand the reason for the removal of the Champion status, that's all.  Making the mistake of posting a video in a place that it probably shouldn't have been posted doesn't make Stephen any less valuable to the Community.    

And heck, I personally find Dave Chappelle hilarious.  I wouldn't post a video of his in here, but I do like his satire and comedy.   
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Stephen Rice, Champion

  • 1985 Posts
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I posted the video on Feb 1st (black history month) in an attempt to troll people that couldn't live without Viasat 2.

YouTube takes down content all the time that they consider offensive and racist. The video I posted has been hosted by Google before they even owned YouTube. Google recognizes it as commedy and has no problem with the video.

Was the video inappropriate? Yes, and I admit I was trying to troll people.

Was the video racist and am I racist? NO.

I'm half white, half Iranian and my wife isn't even from the USA.

I don't mind being called a lot of things and I actually encourage insults against me but I am not racist.
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Ron Frank

  • 130 Posts
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The problem today is the term "racist" (among others) is no longer used to describe the spirit in which a gesture is made, it is 100% dependent on how it is TAKEN.  It may be satire, it may be in jest, but if someone, somewhere might be offended you are WRONG!  And it doesnt help things with these companies so terrified of offending anyone, and going overboard to remain neutral and/or politically correct we dont stand a chance.
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GabeU, Champion

  • 606 Posts
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And it doesnt help things with these companies so terrified of offending anyone, and going overboard to remain neutral and/or politically correct we dont stand a chance.
Isn't that going a bit overboard?   A company wanting to keep their support community as user friendly as possible and not wanting to have something on the community that might offend someone makes it so we don't stand a chance?  

I don't quite get how them not wanting something on the community that someone might find offensive would interfere with a person's ability to find help with an issue or help someone who is experiencing an issue.  

And you're right, with many things it is how it's taken, but in this setting how it may be taken is a important thing.  In this setting it's best for them to err on the side of caution.  
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Stephen Rice, Champion

  • 1985 Posts
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I figured the post would have gotten taken down and they would have issued me a warning since I'm on here a lot trying to point people in the right direction.

Shoot, I still contribute even though my champion badge was taken away. It takes a lot to hurt my feelings.
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GabeU, Champion

  • 606 Posts
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Now that I understand more of what the incident actually entailed, I agree.  There should have just been a warning.  

I've seen some things on this board that wouldn't be tolerated on my regular one, and nothing is said.  There doesn't seem to be a specific set of guidelines regarding what's allowed and what isn't (unless there is and I'm just not seeing it), so I agree, a warning would have been more appropriate.  Though ultimately inappropriate, compared to some of the things I've seen here I don't think it was that egregious.    

And it's good that you do still contribute.  The more people with knowledge, the better.  
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Deku, Champion

  • 774 Posts
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well... if ya look closely to the speed options... it DOES say UP TO  so therefore... they always say when you sign up... speeds are NOT guarenteed but are upto is it not that hard to find out??? i mean... its spring break for some schools... so that could be the problem so it could be the congestion onto you beam :/   BUT!!! satellite internet is ONLY for people who DO NOTREPEAT DO NOT have cable internet... sooo.... once question for ya... why did ya choose satellite internet IF you had cable internet??? kinda makes me wonder... hmmmm.... :/
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Jim16, Champion

  • 1981 Posts
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Sorry, you're a Champion so we don't believe you...    :-)
(Edited)
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Deku, Champion

  • 774 Posts
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you too are a champion also :3 so i dont believe you either ;3
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Stephen Rice, Champion

  • 1976 Posts
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We are the champions, my friend.
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VeteranSatUser, Champion

  • 2838 Posts
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And apparently a bunch of shills!
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Ronald Stricklin

  • 159 Posts
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Why would they get satellite if they had a cable available? This is an interesting question. Why does my grandmother need me to fix very basic problem on her computer and program the clock on her microwave? I'm not a champion so I just have to ponder these questions. And I'll to ponder why these people who call into to sign up and repeatedly get lied to by customer service do not know that "speeds are up to". They could have just read the fine print on the site they never went to instead of taking the staffs word for how great the service is.
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Stephen Rice, Champion

  • 1976 Posts
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To save $10 a month. Some Facebook dealers are even giving out $20 Wal-Mart gift cards to new subscribers. I'm not kidding.
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Leo George Jr

  • 36 Posts
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Up to 12 mbps implies that you will get 12 mbps at some time, but usually around 8 or 9, maybe as low as 6 mbps. Getting .5 to 3 mbps 95% of the time is bull! Deception......
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fmj77

  • 256 Posts
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I barely get 1Mbps these days. I'm having doubts whether keeping this service is even worth the cost.
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GabeU, Champion

  • 602 Posts
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And apparently a bunch of shills!
There're shills here, too?  LOL. 
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GabeU, Champion

  • 602 Posts
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Up to 12 mbps implies that you will get 12 mbps at some time
Actually, it implies that you may get 12Mbps, not that you will get 12Mbps.