All 4 lights on our modem keep blinking. It has been doing it for about 2 weeks now.

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  • Problem
  • Updated 3 years ago
  • Acknowledged
We have been having trouble with our internet for over a year! Every time I call y'all say there is not a problem. Something needs to be done please so our internet will work properly.
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Saundra Dixon

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  • VERY UPSET

Posted 3 years ago

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Exede Lindsey

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Hello Sandra, I definitely understand your concerns, we would like to get this problem taken care of for you as soon as possible please give us a call at 866.945.3258 and we can help schedule a service call if necessary. 
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Bev, Champion

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All four lights blinking means the modem has detected a fault. That might be a loose cable connection, bad TRIA or an actual problem with the modem itself. A few other things too, but those are the most common things that cause it to show a fault.

Like Lindsey said, the best thing to do is call them ASAP. You might be able to tighten a loose connection if it's within reach but, beyond that, it probably needs a technician to fix it.
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Roo

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I have had the four lights blinking on a few occassions, I just unplugged the modem for at least 10 seconds, then plugged it back in and it went back to normal.  Even in the flashing mode everything still worked as usual.