no signed contract i want you too stop charging me for something i did not sign for

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  • Question
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
i ordered over phone women said one thing but that was not the case this service is slower then dial up modems of years ago
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Jimmy Duplechin

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  • very mad

Posted 2 years ago

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Jim16

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What speeds do you have Jimmy?  Some people have forgotten how slow dial-up really was.
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Jimmy Duplechin

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56kb
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Ashley Burns

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Same thing here never signed and never gave them my card number ATT did.
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Nathan Hart

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You signed the contract with the installer when he was done
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Ashley Burns

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They showed up at my house at 10 night put the thing in did not really talk to me about anything. On top they put on my roof in a Valley where all the water goes. I'm not very happy and they keep billing me after telling them I did not want the service any more. It was the biggest mistake in life letting ATT talk me into getting internet they didn't even tell me it a deference company.
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GabeU, Champion

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On top they put on my roof in a Valley where all the water goes.
What does this mean?  Why would you being in a valley make the dish being on your roof something bad?  
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Old Labs (VS1-329-L12FZ)

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Roof Valley ;)



Having worked for a roofer in high school - it was a familiar term but easier to explain with a picture worth a thousand words. Probably not the best place for a penetrating roof mount.
(Edited)
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GabeU, Champion

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Ahhhh.  Yeah, that wouldn't be great.  Thanks for the explanation.  :)  
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Old Labs (VS1-329-L12FZ)

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It's all in how you look at things when encountered - I recall shopping for an umbrella once with my wife and I came across one in a box with a sticker on it that said manual. I asked my wife why the heck would I need a manual, it's an umbrella? She calmly replied, they mean it's not deployed with a push button!    
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GabeU, Champion

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ROFLMAO!!!!!!  

That made my day.  :)  
(Edited)
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VeteranSatUser

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Okay. Define deference company for me.

And I know it is not slower than dial up.
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Old Labs (VS1-329-L12FZ)

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Different...

Signed up by AT&T, DirecTV bundle?? 
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VeteranSatUser

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Ohhhh. I thought they might have meant defense company!

Yea. Now it makes sense! Bundled marketing strikes again!
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Old Labs (VS1-329-L12FZ)

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That's ok, Gabe thought she lived in a valley and I'm still not sure why I need a manual for an umbrella - it seems pretty straight forward to me and as I recall there wasn't one in the box.
(Edited)
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Andy Schack

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You guys are killing me today LOL

Andy
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Brad, Viasat Employee

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Ashley please email viasatlistens@viasat.com
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Jimmy Duplechin

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no i did not
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Bev, Champion

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Jimmy, we all signed a digital contract at install. The installer asked you to type your name, or you let him type it for you.
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Jim16

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Ordering the service, letting the installer climb on your roof and bolt a dish to it, letting him into your house to install the modem.  I think that probably does mean you agreed to the service.
(Edited)
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Andy Schack

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You got a LIKE from me on that one Jim. 

Andy
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Matt B, Viasat Employee

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Jimmy, please email us with your account information and a detailed description of your issue.  ViasatListens@viasat.com 

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