Trouble getting through to customer service

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

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why does it say on your website there is a toll free number customers can call and reach an agent 24/7 when thats not true?
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Jessica Ezzell

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Posted 7 years ago

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Exede Zac

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Official Response

I understand your concern with the information we provide. However, I went online to and and I was unable to find where it states our Customer Service team is available 24/7. If you could please post back and let me know where you found that snippet, I can have that looked into for you. I am sorry for the inconvenience. 
However, to make it easier for you and all other customers, I will post the hours that our Customer Care team is available. Let us know if you need any other assistance. Thank you.

The hours they are available are (all hours MST): 

Monday - Friday 
5AM - 10PM 
9AM - 6PM 
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Missy Harris Miles

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It says this under FAQ.
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Bev, Champion

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Technical support is available at that number 24/7 Sales, Billing, password assistance, Exede Voice and any thing besides connectivity issues basically, is available at the hours Zac posted.

When you call, you get an automated system that will attempt to resolve the problem by walking you through rebooting your computer and power cycling the modem. If that fails to restore your connection, the automated system will transfer you to a technical support representative.

You do need to give the correct information as the system asks for it if you want to get to a live person.

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