Trouble getting through to customer service

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

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why does it say on your website there is a toll free number customers can call and reach an agent 24/7 when thats not true?
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Jessica Ezzell

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Posted 6 years ago

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Photo of Exede Zac

Exede Zac

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Official Response
Jessica,

I understand your concern with the information we provide. However, I went online to www.wildblue.com and www.exede.com and I was unable to find where it states our Customer Service team is available 24/7. If you could please post back and let me know where you found that snippet, I can have that looked into for you. I am sorry for the inconvenience. 
However, to make it easier for you and all other customers, I will post the hours that our Customer Care team is available. Let us know if you need any other assistance. Thank you.

The hours they are available are (all hours MST): 

Monday - Friday 
5AM - 10PM 
Weekends
9AM - 6PM