Aggravated to no end!!!!!

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  • Updated 3 months ago
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I have had Viasat for 4 months now and without fail my data is used by the time there is still 12 days left before new bill!!!! This company is a rip off and I will be cancelling my service and debit card so they cannot charge me for leaving early!
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Laurie Whittaker

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  • ANGRY at cheating and lying companies!!!!

Posted 3 months ago

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ggg rt

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They will turn your account over to a collection agency
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James Besser

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and toast your credit score laurie
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Homeskillet

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Have to do the rare siding with Viasat here. You flat out cannot treat priority data capped satellite internet like you treat unlimited hardwired. Sounds like a customer with unrealistic expectations, and that isn't Viasat's fault. How are they cheating, you used the data, somehow.
(Edited)
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Ron Frank

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Viasat does everything in the book to downplay their faults.  Their advertising is loaded with claims like "unlimited" "faster than DSL" and "can do anything DSL can do" so I feel it is way out of bounds to consider these "unrealistic expectations"  Sure, education is a consumers best friend, and research is a benefit today before ANY purchase.... but at what point does it become "fraud?"
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Old Labs

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Unrealistic expectations would be assuming you're going to exceed your data allowance without consequences. Your first clue should be even the mere mention of a data usage threshold when touting something as unlimited. The fact that OP is aware he/she is over their limit at least demonstrates they are aware that a data limit exists. So where's the ripoff , where's the fraud??? Simply use less, buy more or prove Viasat isn't calculating usage correctly -  that starts with educating yourself as to how and what uses data.
(Edited)
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Homeskillet

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I have noticed recently Viasat has definitely tempered their TV ads in my area, the recent one has just one farmer out in the country that just wants internet for minimal needs. It kind of just projects a better than nothing experience.
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Harvey Mueller

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You mean like realistic expectations? Viasat fills a need but not cord cutting. If you're on satellite internet you also limited to satellite TV.
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ExSatUser

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Exactly. People who think they can get Viasat and cut the cord to satellite TV is not good.
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Tim Spake

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good luck on leaving, hope you do it without paying them or dinging your credit
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Steve Frederick-VS1/Beam314, Champion

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Must be the weekend already. The OP is accusing Viasat of being a ripoff because she uses up her priority data before the monthly cycle ends. 

Good luck with your plan to just cancel your debit card. You will be getting to have a great relationship with the credit collection agencies.
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ExSatUser

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It is the wireless providers that started pimping the "unlimited" plans. Deceptive advertising at its finest!
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Harvey Mueller

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I knew what I was getting into when coming to Viasat based on my experience w Verizon wordsmithing the definition of 'unlimited' . Yes Viasat is merely following the precedent of cell carriers use of 'unlimited'.

What is the definition of is? We all remember that wordsmithing.
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ExSatUser

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Unlimited. Just don't use more than a fraction of what the average household uses in a month.
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johnny c

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Steve too bad about being so close but can't get access to the ground ISP.  Maybe something will change.  But you have adapted and get your internet needs done.

I mentioned a few years ago, that i asked my students how fast and how much data  they used a month.  They had no idea.  They all had cable or FIOS with fast speeds.. I added a project that week requiring them to investigate and provide screen shots of their data use and speeds.  They weren't aware that this information existed because they never had a reason to question their service, they streamed Netflix, Hulu etc. music, security systems etc. as well did doing all of their school requirements without ever any issues.

This is the same for the majority of Interne users.

And it is another world, every one in the house on their phones streaming movies, youtube music, a couple of TV's streaming movies etc. 

I know because when the grand children come over that is what everyone is doing at my house,  until I get them all outside with me for a hike, football, soccer, baseball.  Summer time they do get in the pool on their own, but their phones are close by.

I enlighten my students as to what satellite users face and generally get a blank stare.

The grandchildren were aware because some of them are a little older and  experienced popa's house with sat.  Now they all like hanging out. :)
(Edited)
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Harvey Mueller

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It's real. My boys share a Comcast connection and regularly hit their cap and thats 1 terrabyte.
I don't know how much I use now since moving to direct wireless and stream my TV. While I was on Viasat 150 Gb plan I normally used +/- 30 Gb.