AGGRAVATED, Problem still not solved and its been a month!!

  • 1
  • Problem
  • Updated 9 months ago
  • In Progress
Thought I would upgrade our internet to the new gold unlimited plan, received the new 'self install' router/modem and it wont install correctly, I received this modem a month ago and am still fighting with excede to get a technician out to my home to either install this unit or get a new one. As it never has turned blue like its working. They see no signal coming from it ever, and i have spent hours on the phone with these idiots, trying to trouble shoot this and to no avail, it hasnt worked so they say they schedule a technician to come out, no communication from one. then i call back , it was cancelled, they try to do another order and cannot, then they say they escalate the issue, 3 days, then 3 more days and on and on....needless to say they haven't done their job, still have a useless modem sitting here and aggravated to say the least. :(
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Tiff

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  • Completely Ticked off

Posted 9 months ago

  • 1
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Leo George Jr

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I can't wait until I can tell them where to stick their "lack of service"............
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Bev, Champion

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Tiff, I'm sorry you're having such difficulty getting a service call. Please email your account and contact information to Viasatlistens@viasat.com and link to this thread or, tell them that you need a service call and, why. That email goes directly to corporate and, I promise you, they will make it happen.
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Diana, Viasat Employee

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Hi Tiff, Bev has given you the information you need. Please send us an email with your account information. We'll be happy to look into this for you.  We apologize for all the aggravation you have endured so far.