Additional Charge on latest statement

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  • Question
  • Updated 3 years ago
It appears that since I have met my two year commitment I am now being charged an additional monthly fee of $9.99 for equipment rental. Can someone explain the logic behind this? Is this an attempt to get me to move to another internet provider?
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dd5087

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  • confused and not happy

Posted 3 years ago

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Old Labs

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It's likely that you either prepaid the equipment lease fee for 24 months at a discounted rate (or possibly a part of a new customer promo at the time you subscribed). Now that the 24 month period is up the monthly lease applies.

An email to exedelistens@viasat.com along with your contact information and account # should clarify which it is.    
(Edited)
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Steve Frederick, Champion

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The lease fee was included in the contract you signed when Exede was installed.
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Diana, Viasat Employee

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Hi dd5087, when you 2 year contract is up, you are on a month to
month lease agreement for the equipment.   You will  now be billed monthly for the equipment. You received a discounted rate when you purchased the lease agreement. If you have any additional questions or need further explanation, please send an email to exedelistens@viasat.com
with your account and contact information. Thanks so much. Exede Diana 
(Edited)