It appears that since I have met my two year commitment I am now being charged an additional monthly fee of $9.99 for equipment rental. Can someone explain the logic behind this? Is this an attempt to get me to move to another internet provider?
It's likely that you either prepaid the equipment lease fee for 24 months at a discounted rate (or possibly a part of a new customer promo at the time you subscribed). Now that the 24 month period is up the monthly lease applies.
Hi dd5087, when you 2 year contract is up, you are on a month to
month lease agreement for the equipment. You will now be billed monthly for the equipment. You received a discounted rate when you purchased the lease agreement. If you have any additional questions or need further explanation, please send an email to email@example.com
with your account and contact information. Thanks so much. Exede Diana