account number doesn't work

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I am doing the NExt Big Thing and was told to re register. The account number I was given does not work so I have not been able to reregister and I am worried that this will make me ineligible for this service.
Photo of Debbie Carpenter Thrall

Debbie Carpenter Thrall

  • 0 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Bev

Bev, Champion

  • 3076 Posts
  • 1291 Reply Likes
How were you told to re-register? Once you set up your account on the customer portal one time, you should not need to do so again. 

I'm concerned that you may have responded to a phishing email. If this is the case and, you did enter your Exede account number, please call 855-463-9333 IMMIDIATELY and explain to them what happened so that they can help you insure your account remains secure.

Also if this was via an email, please forward that email to exedelistens@viasat.com as a scam email.
Photo of Diana

Diana, Viasat Employee

  • 2243 Posts
  • 424 Reply Likes
Hi Debbie,  Bev is correct!  Please send us the entire email to exedelistens@viasat.com with your account and contact information as soon as possible and please do not respond to it.  Please read the articles below for additional information.