Account Management Down?

  • 6
  • Question
  • Updated 10 months ago
  • Answered
Is anyone else having trouble accessing the ViaSat account management page (i.e. my.exede.net)? I can't seem to access it this evening.

Cheers,
Joshua
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Joshua

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Posted 10 months ago

  • 6
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sherryanne

  • 31 Posts
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Nope- me either, Joshua- Just tried it-
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Michael McDowell

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I'v been trying all evening, with no luck.
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James

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same here .so I am wondering how much data will be chewed up since no1 can check the dashboard.
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stan crawford

  • 22 Posts
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If they want their money it won't be any
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James

  • 333 Posts
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went from 0.02 to 1.4 gig while dashboard was out lmfao, and no1 has been home and Ethernet cable was unplugged
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Jim16

  • 2260 Posts
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Call that little old lady of yours, she knows where it went. 
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Michael McDowell

  • 460 Posts
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Maybe I'm an optimist but I'm hoping they are doing an upgrade.
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Ramona Cross

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I cant get on either
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steve heller

  • 96 Posts
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Same here.
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phinneus

  • 79 Posts
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any eta when this will be fixed?
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Michael McDowell

  • 460 Posts
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Still down at 6:55 est. 1/4/18
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stan crawford

  • 22 Posts
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Can't access my account no internet connectivity...this service sucks
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Stephen Rice, Champion

  • 2243 Posts
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Yes
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Lori Draeving

  • 0 Posts
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Been trying since 6am. Not able to yet. Hope they fix it soon. Not a happy camper.
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Brad, Viasat Employee

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Sorry folks, 

We are trying to escalate this to get a fix.
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SonyaA

  • 169 Posts
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I filed a report though the site so maybe the more reports they will know its a wide spread problem
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Amanda Bradshaw-Fox

  • 1 Post
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I've been trying since last night because my internet has been very slow. I bet they have no issues taking the money out of my account.
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Celeste Smith

  • 2 Posts
  • 1 Reply Like
if you just want to check your data usage you can use the text alerts
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Celeste Smith

  • 2 Posts
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text "join" to 20715
and then "USG" to check your usage
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steve heller

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Thanks!
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SonyaA

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I use USAGE and it works