Can't connect to internet

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  • Updated 2 years ago
  • (Edited)

I have the Libert 18 plan. I have currently used 6.5 gbs of the 18 priority available. At 3:15ish am a speed test shows 5.27 mps down load speed. That's not bad, but no where near the speeds I was getting when I first signed the contract. Anyway that is it my problem. My problem is that I cannot connect to the Internet in anyway using my Exede wifi. I can only connect by turning my wifi off and using cell data.
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Rhett Lucas

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Posted 2 years ago

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Bev, Champion

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That screen shot shows the phone is using LTE data, that's cellular and, it isn't connecting. Maybe you have enable and disable backwards for Wifi and, it's working on WiFi.
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Christine Conrad, Champion

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Also, since your battery level shows only 6%, your phone has disabled the data ability to conserve what is left of your battery power. Exede cannot be  blamed for you not charging your smart phone.
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Rhett Lucas

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You will see in the most recent screen shot that my battery is at 81%. Just how much battery power would you recommend I have Christine before I am just in asking Exede about this problem?
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Rhett Lucas

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My apologies for the confusion. To be clear, I do NOT have enable and disable backwards. I was, and still currently, having to use LTE data to be connected to the Internet. This is due to the fact that my Exede internet service that I pay for every month is not allowing internet connection. Today when I choose ENABLE wifi, I am routed to the same Exede activation page as before. My phone is now showing the following when on this particular Internet page

Just to inform you, I have tried to power down my ViaSat RM5110 and power on again several times without success. It goes through the light cycles of setup and is currently showing a solid blue light.
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david, Champion

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That's an error that I think happens every once and a while to someone. You need to call Exede tech support to fix it.
(Edited)
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Rhett Lucas

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Thank you David. I've just signed up and started the
eSVT v5.2.0 tool that Exede is offering. I have a speed test that this tool offers in progress at this time. Currently the tool is showing that everything is working fine, all lights are green. Once the speed test is complete, I will be calling tech support, but I will most likely wait until normal business hours to ensure that one call will suffice. Thanks again for your logical and helpful comment.
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Rhett Lucas

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Everything is now working wonderfully. Not sure what the issue was or how it was resolved, but here is what I do know. For all of history everything, outside of miracles similar too and including the many that I have been blessed to witness, could be explained. No matter what the action, reaction, occurrence, task, etc there was always without exception a logical explanation for it. Then the computer was invented and shortly after Mr Webster invented (not really sure who coined the term) the word GLITCH.
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Brad, Viasat Employee

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Sorry I'm just getting to all of this. If that happens again please call us at 855-463-9333 
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Rhett Lucas

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I sure will. Thank you Brad