Account access problems with login always

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  • Question
  • Updated 3 years ago
  • Answered
Exceed does not recognize my name or password after several attempts usually 5 to 8 times carefully typing in the same name and password it finally allows me to open my account, what is your systems problem?
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David Butler

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  • Frustrated disappointed

Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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I have not experienced this problem so far, but it has been mentioned on the other forum. Most there are only having to submit their request 2 times, haven't heard of having more than that. You should send an email to the Exede moderators at exedelistens@viasat.com, along with your account number and a phone number. They have the tools to look into your  modem to see if there are any problems.
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Amy Skog

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I also have this problem every time.
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Frank Stump

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On my first attempt to sign in I always get the message that I've timed out & usually on the second attempt I get logged on. Something is haywire!
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Old Labs (VS1-329-L12FZ)

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While I don't use the Exede/WildBlue email servers or its web mail interface, I do see this same thing on any number of web sites that require a login if you're referring to a session timeout error.

In some cases it occurs on those sites whenever exiting the browser without specifically logging out. On subsequent logins, the session timeout error occurs. It's relatively easy to check if that's the case and relay that info to ViaSat since it can be usually corrected with some proper programming and handling of session state. Until then the workaround is to always logout.      

In other cases, it may be normal when you fail to logout and browsing to a different web site. Later, when you return a session timeout may actually have occurred which requires another login; however, once again logging out after using the site may prevent it.

However, this doesn't explain the 5 -8 times described by the original poster.

P.S. To further qualify the first case described it's still necessary to wait a sufficient amount of time for the actual session timeout to occur. But the moral of the story is to ensure you explicitly logout after logging in - logging out will typically clear any session state, which is good practice to begin with for security purposes in order to prevent session hijacking.
(Edited)
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David Butler

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Thank you I usually log out of any site I'm on before leaving, I will ensure I'm doing it with this site , I only go on about every 3-4 months but my wife and daughter also occasionally check for usage I will make sure they are logging out,that may be the reason.
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corey ellis

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I have had a similar issue myself. I have herd from several people if you delete your temporary internet files, cookies and history that it fixes the issue. I am not for certain that this may work for you. I hope this helps!
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Frank Stump

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I have the "your session has timed out" message every time I log in. I make sure that I log out before I leave the site and have rebooted everything, cleared cache, run Malwarebytes & Windows defender and the issue remains every time I log in. Not a big deal but it is annoying.
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Daniel, Employee

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Are you getting a password failed or session timeout? I have been seeing a session timeout the first time I log in after a while, then it works on the second try.
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Steve Frederick-VS1/Beam314, Champion

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I occasionally have seen this. It appears to be a glitch in the sign in process for the Get Satisfaction system. A bit of a nuisance but not a big deal for me.
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Diana, Viasat Employee

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Hi David 

There are a number of reasons why you are receiving this error message when visiting a specific website on your computer and it can be a software, hardware or malware issue on your computer.

You can reboot both your  modem, router and computer and clear cache and cookies and history as mentioned.

If you continue to have login problems, contact our technical support team by calling 855-463-9333. They can try other troubleshooting steps with.  Happy Holidays!