Absolutely rediculous!!!

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
I just cancelled my subscription!! This company charged me 300 dollars for equipment that their damn TECH guy took!!!!! Are you kidding me??!!

I'm over in Iraq right now and I've called 7 different times with multiple tickets and it's the same old song and dance!! For the life of me I DONT HAVE YOUR DAMN EQUIPMENT EXEDE!!!!! What the hell would I do with old equipment!!

Absolutely rediculous!!!
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christoper sullivan

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  • Pissed!!!!!!!!

Posted 2 years ago

  • 1
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Alex, Viasat Corporate Communications

  • 675 Posts
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Christopher, I'm really sorry to hear about this mess. Matt will get this cleaned up pronto and we'll refund the $300. Our apologies ... and thank you for your service.
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Greg Ward

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I had Exede for over two years. But when my subdivision in Hawaii got fiber optic based Internet unlimited data at 11 Mbps for only $12 a month. It was a no brainer to drop my Exede service even though it had worked flawlessly.

When I called billing they immediately cancelled my account with no additional monthly charges. Then they sent me a special padded box for the dish's transceiver, modem and power supply with a free UPS label for the return. As soon as I dropped it off their system automatically considered it received according to customer service. I get to keep the dish and mounting bracket and will see if the installer can reuse it because in Hawaii we like to reuse and recycle things as much as possible.

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