Cannot sign in to my email

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  • Question
  • Updated 3 years ago
  • (Edited)
  • 6
I have tried for the past few days to sign into my email and it states HTTP ERROR 403

Problem accessing /service/extension/saml2acs. Reason:

The account cannot be accessed at this time.

Is there an ongoing issue?

Thanks

Amy
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Amy

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  • a little frustrated

Posted 3 years ago

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3 years ago
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John Glave

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same here, tired of paying thru the nose for a service that only partially works some of the time
3 years ago
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Brad, Viasat Employee

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I haven't seen an issue yet but if you call 855-463-9333 someone can help assist you
2015-10-07T15:52:20+00:00
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Tisha Brandon

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Didn't resolve anything.  Is wildblue having problems configuring with apple products?
3 years ago
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Tisha Brandon

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Ive tried to resolve the same problem by talking to customer service.  It worked for 2 days after they reset my account.  Now Ive been without for a month.  They informed me that i migrated properly but don't know why I can't access emails.  I even try going to the wild blue site with no luck.  I'm very disappointed to say the least.
3 years ago
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Brad, Viasat Employee

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This might be something our team will need to escalate to Zimbra. If you call the number above we can get that set up for you.
3 years ago
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jerry mccall

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yes I created an account but I can not get signed in to it not even emediatly after I created it can not even set up my e mail every time I get wrong password or wrong e mail address this is the 4 forth time I have sent email really up set here
2016-07-26T20:59:29+00:00
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Brad, Viasat Employee

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Hi Jerry

This forum isn't linked to your account in any way. If you call us at 855-463-9333 we can reset this for you and help you get logged back in
2016-08-08T23:06:14+00:00
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Patricia Will

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I would that i am 80 years old i have been trying to get to the email and i run into all kinds of things and answer all questions fill it all out and nothing happens for 2 days i have been trying and nothing thanks if you can help
2016-08-08T23:25:44+00:00
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Brad, Viasat Employee

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Hello Patricia,

Could you either call us at 855-463-9333 or send an email to exedelistens@viasat.com? Unfortunately this is a public and open forum and is not linked to your account. By calling or emailing us we can assist you with accessing your email. 
3 years ago
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Patricia Will

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HI Amy i am an old lady i am 80 years old i am new to this i have been trying for over 2 days today it's been all day i am not getting nowhere the lady i was talking to for over 4 hours and she was changing things from what i put in and still nothing i wonder if they know enough about computers the reason were having all the problems
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