A note on Harvey the Hurricane

  • 3
  • Article
  • Updated 10 months ago
I just went over and talked to the guys in our network operations center to see what they thought of the hurricane bearing down on Texas. The only one of our gateways (the large antennas that point to the satellite) in the area is one that serves our WildBlue customers. That one is in Laredo. These are made to withstand very high winds, but if they do get up to sustained speeds of 120 mph, we might "stow" the antenna by taking it offline and pointing it directly upward (they call it the "birdbath" position). We're keeping a very close eye on the hurricane and have topped off the emergency generator tank -- which can power the gateway for up to 2 weeks -- in case there's an outage. This gateway serves WildBlue customers in a number of states outside of Texas, so if you have an outage during the height of the hurricane, this could be why.

If you're an Exede customer, you shouldn't have to worry about a general outage. With heavy rain, you could see a degradation of service in the form of slower speeds, but it shouldn't last long. We'll update this post with any news but hopefully this hurricane won't do too much damage.
Photo of Alex

Alex, Viasat Corporate Communications

  • 671 Posts
  • 294 Reply Likes

Posted 10 months ago

  • 3
Photo of Bev

Bev, Champion

  • 3013 Posts
  • 1250 Reply Likes
I hope it doesn't get too bad in Laredo. Right now some forecast are saying Harvey may stall for as long as 3 days overland. I would hate to see Laredo with a giant "birdbath" for that long.
Photo of jimLE

jimLE

  • 25 Posts
  • 4 Reply Likes
i dont have a pc to use during a outage.much less internet..but thats only because,i dont have a back up generator..so the gateways wont do me any good..and for those that are wondering.yes i have wildblue..i hope that things go good for everyone,thats effected by the storm,in some way or another..
Photo of Waterpixe70

Waterpixe70

  • 65 Posts
  • 9 Reply Likes
It's not even raining in Hitchcock TX and once again my service is down. My beam is out of Seattle and it Always goes down in any rain storm let alone the ones produced by Harvey. Why is it you can tell people with a straight face that they could see degraded service but it shouldn't go out?
(Edited)
Photo of Bev

Bev, Champion

  • 3011 Posts
  • 1250 Reply Likes
When the clouds are heavy enough NO satellite based service, be that Exede, WildBlue, Dish, DriecTv, SirriusXM, etc... can connect but, that is a temporary degradation, short lived until the clouds thin out. That is not a gateway out of service outage as stowing the antenna at the gateway to protect it form high winds would have been.

I am sorry that your service in intermittent but, Tropical Storm Harvey is still very close to you. If however, you experience sever rain fade in even light cloud cover, there may be another issue going on. Send an email with your account and contact information as well as a description of your frequent rain outages to exedelistens@viasat.com and, they can take a look and see if there appears to be something else going on with your service.
Photo of Waterpixe70

Waterpixe70

  • 65 Posts
  • 9 Reply Likes
Thank you
Photo of Harley

Harley

  • 5 Posts
  • 7 Reply Likes
I just went through the Hurricane/Tropical Storm Harvey here south of Seguin, TX. That storm came within 20 miles of us. How do I know this? Because my Exede Internet stayed up the whole time! The winds and rain were ferocious and I was quite frankly pleasantly surprised when my Internet connection continued without a burp. I was able to monitor the storm, keep in touch with friends and even watch Netflix. I've always liked the Exede service but this time it survived the "Hurricane" test.
Keep up the good work, Exede, and thank you for being there when all else was in turmoil }:-)
Photo of Brad

Brad, Viasat Employee

  • 2884 Posts
  • 962 Reply Likes
Thats really awesome to hear! Hope you guys are staying high and dry!
Photo of Alex

Alex, Viasat Corporate Communications

  • 671 Posts
  • 293 Reply Likes
Thanks Harley -- good to know! I just shared that with the manager of our network and he shared it with the entire team. They love to hear that their hard work keeping the network going is appreciated.
Photo of Waterpixe70

Waterpixe70

  • 65 Posts
  • 9 Reply Likes
I am in Hitchcock TX (Galveston County) and mine goes down constantly. Even in a normal rain storm let alone the down pours and wind from Harvey. I am thankful I have my cell phone and Verizon who is suspending data overages for customers affected by Harvey. I am glad you are safe, pray for Harris County(Houston and surrounding areas) and Galveston County(Galveston Island and surrounding areas) it's pouring right now.
Photo of Brad

Brad, Viasat Employee

  • 2884 Posts
  • 962 Reply Likes
Once the rain lets up, we may need to take a look at it. Could be a TRIA issue that'll need to be addressed. email us at exedelistens@viasat.com 
(Edited)
Photo of Waterpixe70

Waterpixe70

  • 65 Posts
  • 9 Reply Likes
Thank you, sounds like a plan.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 2538 Posts
  • 1387 Reply Likes
Did you keep your power or run off generator?

Thoughts and prayers to everyone down there. I fear the deaths and damage won't be know until the cleanup starts.

Stay safe!