I am now active here again after a short self imposed hiatus...where is my fav Exede Elizabeth? She has a knack for answers in a way that calms me when my soapbox comes out...I have been reading and catching up on all the consumer complaints and praises which all appear to be much of the same...I really don't have to voice my concerns as much since i am now a month to month customer...and puts me at a slight advantage since it no longer gives Exede the dangling carrot of cancellation fee's as leverage to fall in line and bow my head...plus if i don't like the service or Exede's business practices i just recently within the last couple of months, have a new internet source i could turn to should i want to....Elizabeth, if you are still here, please chime in with a hello... I do see a lot of customers i could reply to and help with my 2 1/2 years relationship with Viasat, Inc as a customer, and i don't sugar coat anything. The first thing customers should understand is that when they enter into a contract with a corporation, its terms and conditions are almost always written in a way to protect and benefit the shareholders and its board members of whom are the number one priority of a corporation! "Minimization with maximum profits!" Viasat, Inc. is no different than any other corporation when it comes to that fine balance and ingenuity it takes to balance the forces of assets and liabilities...customer satisfaction and product quality. This just means you are a number to them and as a number, you are given a value and there goal is to retain you with as minimum a cost to them as possible without going past certain monetary thresholds...I don't know where i am going with this, seriously, but if you've read so far to this point then you will start to understand certain things, you have no power or leverage in negotiating your problems with a positive outcome for yourselves , until you have a proven value to them by paying your bill in a timely manner until the contract finishes and you are on a month to month bill with Viasat, Inc. Its like a ballroom dance you have to do for two years, then you get to eat caviar at the Kings table...! Hey, i don't like the fact that my little 10 gigs of data is gone within the first couple of days of getting through below normal internet consumer use. I don't like the fact that my internet is artificially slowed at certain times of the day and forces me to watch streamed music and movies after midnight causing me to wake up @ 100pm in the afternoon every other day! I don't like the fact that connectivity was and is a weekly issue...But if I want internet to connect with the world around me, it was either Viasat, Inc or Hughes, or some other low connect ISP which is artificially higher cost by *45% more than average ISP cost(*Forbes 3/2016) But once you do their dance it will get better....! This is just my thoughts alone and in no way should you let my mental issue be your only source for this, read about it yourselves and educate your self....thanks for reading. HI ELIZABETH!!!!!!