8 hours today getting corporate, told by highest technical support only way to fix it is if they view all of my private web history?

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  • Updated 3 years ago
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Today I called and spent 8 hours on the phone getting all the way to corporate who could not answer any questions and then being told by the highest technical support that they would be fired if they let me talk to the next guy and then coming back and telling me that they needed to look at my browsing history to fix the issue. The issue is that after 12 during the freezone if im out of data sometimes it doesnt work and I have to wait up until 3 am for the internet to turn on. Im being told this is because of the type of data I am using and this is greatly pissing me off. Thanks for taking your time to read and tell me if there is anyone higher I can talk to
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Dalton James

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Posted 3 years ago

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email exedelistens@ whatever .com I dont know exact email but its all over the forum.......that is corporate.....you will get a ticket number after sending email and be assigned to 1 of handful employees.  Dont expect any fix for speed in late night free zone though

They will tell you its congestion and in tos they claim speeds up to 12mbit and specify congestion hours........even if your on uncongested beam they will say its congestion and there is nothing you can do about it lol.

usually around 2am (2:15) to be exact they flip the switch and give you 12Mbps+ back......until then your capped at half speed........my experiance anyway and its a cap on there end by there traffic managment system(they wont tell you this).

you get about 3 hours of full speed internet per night........I think there system measures total traffic on satelite and calculates whether to implement throtling or not......cause some night(not all that often) I get full speed for whole free zone.

but my traffic graph in router has me convinced its a cap on there end.......I pretty much flatline at 6mbps from 12-2am
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Brad, Viasat Employee

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If you email us at exedelistens@viasat.com we can see what's being asked and why. Chances are if you're on the tier 2 or tier 3 team there's not a lot we can assist with on the email but I'm not sure why browsing history is required for the fix so I'd be curious to look at this.