5.5 Gig in 2 hours?

  • 1
  • Problem
  • Updated 3 years ago
So far I am not pleased with this provider. used my computer yesterday for 2 hours. I downloaded some small files. Now they say I used 5.5 gig in 2 hours. How can that be? I can't even download 5 gig in one day!
Photo of Patrick

Patrick

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2830 Posts
  • 1790 Reply Likes
Sounds to me that your computer downloaded updates in the background. If your computer had been off the internet for a few days, or even longer, it will normally have to update and patches or changes that your programs, antivirus program and operating system needs to keep current. Another possibility is that your computer downloaded the Windows 10 update. Microsoft has been pushing these through without any interaction on the part of the computer owners.
Photo of Brad

Brad, Viasat Employee

  • 3144 Posts
  • 1116 Reply Likes

Hello Patrick

5GB is quite a big chunk for 2 hours, but not impossible. As Steve suggested and most likely the culprit here is downloads occurring in the background. Please email me at exedelistens@viasat.com with your account information and I'll be more than happy to look over this with you.

Photo of RE Johnson

RE Johnson

  • 3 Posts
  • 0 Reply Likes

Same issue here, in fact we canceling the large 25 g plan after only a week and half and going back to our slower but unlimited service , we have gone over bandwith several times and I am tired of watching bandwith , not being able to watch movies ,,,,in fact all we can do is surf.


I SHOULD HAVE KNOWN FROM PAST EXPERIENCES ,,,ALL OF THESE QUOTA - BUY MORE SERVICES ARE SET UP TO BILK THE CUSTOMER ,,  I am so pissed at my self for signing up for this service. This has been and will be a waste of almost $600 , install and first month ,,now $345 to disconnect , this is wrong big time, considering going to court. People need to have this explained io detail before getting the service, not some hidden line and sign bs,,, not happy



If I get charged $345 for canceling before my fist month is up , I will post on every forum I can find my experience and opinion about this, and it will not be in this companies best interest,


(Edited)
Photo of Brad

Brad, Viasat Employee

  • 3144 Posts
  • 1116 Reply Likes

I'm going to have to emphasize off what Lake County said: The Liberty plan is something I think you'll find to be a much more satisfactory route for you if you're in an area that you can get it (effective last week, most areas now can get Liberty plans). It gives customers virtually unlimited data. Once you go over your primary data, instead of being cut to dial-up speed, you can continue browsing between 1-5 mbps which is plenty to continue your typical web activities. Of course once a new cycle begins you'll be reset. While I've seen a few people hesitant to pull the trigger and do a Liberty plan, it seems that those that have been put on Liberty are finding it to be a vastly better solution over our classic plans (which by the sound your concerns, is something you're on). The Liberty plan customers are no longer constrained to a hard-set data cap and they don't have to stay up during the Late Night Free Zone to use the internet once going over. I think it's well worth it to look into.

This is all leading up to our launch of ViaSat 2 next summer as we greatly expand our bandwidth which we anticipate will lead to faster speeds, more coverage and bigger plans. In addition to making Liberty Plans more widely available leading to this launch, we're starting to see our new speedboost modems (currently being tested now but likely will release within the next month to existing customers) which will give customers faster speeds.


Photo of RE Johnson

RE Johnson

  • 3 Posts
  • 0 Reply Likes

Going with two services , our old service and then smallest package from exede , and we will check out Liberty although my installation guy has said nothing about it so maybe we do not have the option here,

, thanks

Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3923 Posts
  • 4011 Reply Likes
Go to www.exede.com and enter your zip code - Liberty Plans were expanded to additional areas just last Monday and wouldn't be surprised to find some installers haven't gotten the memo yet.

P.S. Be sure to click on the link for existing customers appearing under the list of plans available in your area.   
(Edited)
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2827 Posts
  • 1789 Reply Likes
RE Johnson, you can see what plans are available to you by logging in to my.exede.net and clicking on the "Change My Plan" in the right side panel. It will display your current plan, plus the other plans available to you. The other place you can see plans available to you is to go to exede.com and plug in your zip code.
Photo of Brad

Brad, Viasat Employee

  • 3144 Posts
  • 1116 Reply Likes
To bounce off what Old Labs said, internally it was an email announcement so it's very likely some installers and even some agents may have skimmed over it.