4 to 6 modem resets a day

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  • Problem
  • Updated 6 months ago
  • Acknowledged
I have to reset my modem (power cycle) 4 to 6 times a day to get my service back up. It's just drops offline in clear weather for no reason I can see. Cycle power and wait 3-5 min. and it's back.  What's up?
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Charles Hastings

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Posted 8 months ago

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Michael McDowell

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Sounds like it may be overheating.  Do you have good airflow around the modem?  Can you put a fan near it to blow some air around it and see if the problem improves?
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Charles Hastings

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I'll try. Thanks
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Charles Hastings

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Seems to not help. Noticed that the color light on the side is pulsing white all the time, not blue.
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Michael McDowell

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Well,  it was worth a shot!  Your best bet is to either call 855-810-1308, or email them at viasatlistens@viasat.com.  Make sure to include your account info if you email them so that they know who you are.  Good luck!
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Brad, Viasat Employee

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Agreed with Michael. This is something we probably should check out.
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Brenda Kara

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Software update. Viasat needs to look into more of that for their "customer care" instead of resetting the wifi modem all the time or plugging it out then back in. Or its your router that needs a firmware update. Very frustrating, I called how many times and got credit for it, they only tried to get me $15, I got $75 out of them instead. Let them credit you the days you had no good service!