4 Gb in one day and haven't been on internet hardly at all

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  • Updated 2 years ago
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We haven't hardly been home or used the internet at all and I am up 4 Gb in one day and all computers have been off while we were gone. Sure would be nice if we could see where it was used instead of what is furnished now.
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Don Anderson Sr.

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  • scammed

Posted 2 years ago

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Brian, Champion

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Have an iPhone or iPad or anything Mac? Does it backup to the cloud? My girlfriend connected her iPhone to the WiFi. Gigabytes gone before you could blink.

Go Packers!
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James

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with it of seriously? I have had an iPhone show up on mine through esvt as well as a Linux desktop which is impossible with something off, unplugged for a full week and these devices mysteriously connected on the 3rd day that all was powered down. these seem to show up on ALOT of others customers esvt but when checking the router logs , nope never connected to our equipment.
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Paul Hicks

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I believe there is some data mining going on.
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Michael Bogle

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Turn off anything running in the background. If you have Windows 10, cortana, live tiles, etc.
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Don Anderson Sr.

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I have been operating computers for 23 years and pretty savy on whats happening.
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Old Labs (VS1-329-L12FZ)

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Not knowing what operating systems/devices are involved - be aware that the Windows 10 Anniversary Update started automatically rolling out on August 2 to eligible users (that may also include Windows 7 and 8.1 users not simply Windows 10 users). That update alone is 3+ GB.

We'll likely not get any additional usage meter statistics beyond those already provide by the portal or the MyESVT tool.

Appears that few trust those statistics to begin with so not sure any further enhancements would alleviate that, but they can at least be verified by leveraging your routers built-in traffic monitoring or installing a third party traffic monitoring application on all operating systems (e.g. Glasswire, Networx, etc.). Both of those provide the level of detail needed to really determine where data is going. Glasswire is my preference for ease of use:



So while I trust the usage meter, I always verify it against an independent third party source and Glasswire allows me to identify and address any unwanted usage as needed.
(Edited)
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Don Anderson Sr.

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Windows 7 Pro here and have all video and popups block along with computers shut off when not in use.
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Old Labs (VS1-329-L12FZ)

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Doesn't really matter with Microsoft's aggressive roll out of Windows 10 ove the past year.

Check to see if KB3035583 is installed on Windows 7 (or 8.1 for others).

It's the GWX (Get Windows 10) application which downloads Windows 10 in the background - each new image (approx 3+ GB) since Windows 10 release has been downloading regardless of intent to install it or not - the same may occur for the Windows 10 anniversary update. The download occurs whenever the operating system find some free idle time and you're only given a choice when to install.

Uninstalling and hiding helps future impacts, but Microsoft sneaks it back in on subsequent updates and you constantly have to check that it's not installed. Doesn't even appear it respects the Windows 7/8 option to disable automatic updates.

P.S. Appears that GWX (KB3035583) has been removed as an update after one of my recent check for updates but still worth checking and the landscape may be shifting yet again.

P.P.S. Supposedly (I wouldn't know since I refused to let it download) and if Windows update is indicating Windows 10 is ready to be installed, you've been burned by it - it's already downloaded. 
(Edited)
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Exede Lindsey

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Hi Don,

The Usage Meter is intended to be used as a guide to help you monitor your usage totals. It can take up to 24 hours to reflect updates. If your modem is currently offline, the Usage Meter will not update and may not display your correct Current Service State. Please send us your account and contact info to exedelistens@viasat.com and we will be happy to review your account with a detailed description of data consumption previously used.  
(Edited)
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Don Anderson Sr.

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Seems to me that with all of the knowledge that exede is suppose to have they would furnish software free to users or be able to interpolate the info for us. Sure don't get much for your money on satellite internet or any wireless internet.
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Don Anderson Sr.

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I have been charting  my usage and I'll post it here. Notice at 2 other times my usage jumped abruptly and then was reduced in a couple of days (high lited in yellow) What causes this a un-known glitch ?
(Edited)
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CT

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When I contacted customer service to try to find out when the data was used in  my account to see if I could trouble shoot or attribute the data use I was regretfully informed by customer service that the info was aggregate and could not be tracked by any time frame other than monthly.
This seems to disagree with your comment.
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Brian, Champion

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I installed Never 10, reviewed here, and haven't been bothered with Windows 10 icons showing up in the lint tray.

Like you, Don, I am a long time PC user (30 years in 2016) but found out just last year that my understanding of the Windows update scheduling was incorrect. The option, let me choose when to update applies ONLY to updating. It does not apply to when the updates are downloaded. The download will take place whenever the computer sits idle. You only get to choose whento install the updates.

I've changed my setting to whatever it is that requires me to update manually. (I'm not near a Windows box where I can check the exact wording of the setting.) 

There are at least several free tools that will monitor and record everything going into and out of your network. Wireshark will provide you with more data than any human needs. It is also configurable to allow you to narrow what it collects.

I've had satellite for 5 years now. I'm happy. My Excede experience has been excellent.

I've never experienced loss of bandwidth. Anytime I have exceeded my 10GB/month I have been able to identify the reasons. I have experimented by unplugging the modem for days at a time without bandwidth disappearing.

Best wishes. I hope you're able to find your bandwidth leak. 
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Cindi-Rae Howe Norejko

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Last month was my first with Excede and within a few days over half my data was used up.  I did what research I could, concluded it was from the Windows update and the people of Excede kindly "gave me" 3GB to cover the update.  At that time I also fixed all my settings to delay updates, set my connection to "metered" and disabled as many programs as I could find that used data in the background.  Even after getting the 3GB back and turning off everything I could find I still hit my 10GB in under two weeks.  
Now I am in a new month and was really looking forward to having things under control.  BUT. . .  Three days in I received the email telling me I had used up the 10GB and was now on Liberty Pass.  ?!?!?!  THREE DAYS and I have NO idea.  I've looked up program usage, which covers the full past month, is all small amounts with the exception of 3GB for Firefox.  That was even for the past 30 days, not the three days in which I used 10GB.   I was very upset, but what else can I do?  I live in an area where satellite is the *only* option and I'm in a two year contract.  I'm kinda stuck.  
One thing I was upset about is that the salesman who came to my home and did the installation told me that I had a "free zone" every night, early morning in which to run my updates.   Only after installation did I find out that wasn't true, that the program he signed me up for does NOT have that.  Oh, he also told me I had 2 months "welcome package" with 20GB.  Also not true in this package.
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Old Labs (VS1-329-L12FZ)

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Since you indicate you're using Windows, try installing Glasswire mentioned above and available at: https://www.glasswire.com/

It will give you a better idea of just how, when and what your data is being consumed on any Windows machines it is installed upon and the free version will track your last 30 days of usage in great detail in the future (once installed).
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Don Anderson Sr.

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I can unplug the router and yet the 2 bottom bluelights still blink like when downloading. Overnight 2 Gb were added and no computers or cell phones on. I have Glasswire installed and it only shows 700 mb in last 2 days...... sure would be nice if we had more options for internet than ViaSat
(Edited)
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Cindi-Rae Howe Norejko

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It's really frustrating.  I installed Glasswire a few weeks back and even with that I'm not seeing where all my data has gone.  It showed me that Firefox had used 3 GB in the last 30 days but there was no indication of where the other 7 GB went within three days even with the router disconnected for much of the time.  I'm stumped.
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Great Oak

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Our exede service went out on Sept 8 for unknown reason. Called Exede and finally got help they deemed their modem as being bad and insisted I pay a monthly service charge for "service plan" or pay $95 to send someone out to fix their crap. Wife ends up talking with friends who are also on exede and they say that same day the exede internet for them didn't work and had same issues. Exede swore that it was not their service but equipment.  The modem eventually ended up fixing itself but NOW day Sept 11 and with very , very slow internet somehow I have downloaded 6 gigs worth of data. Starting to not trust Exede.
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Justin

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Monitoring data usage is a full time, impossible job.  As was said above you would think a company with such an extremely limited data cap would offer some tools to monitor data usage.  Unless your retired sitting at home with nothing else to do most people don't have time to fool with monitoring data usage.  The only foolproof way I've found to stop data from disapearing is to unplug the modem, turn off all the computers, and cut the wire to the dish....and I'm not 100% sure you still wouldnt lose data. 
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Old Labs (VS1-329-L12FZ)

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Neither full time nor impossible - I'm retired and have precious little time to spare constantly monitoring my data usage. I check it twice daily (once in the morning, once at night) and rely on the alert feature of Glasswire (requires re-settting its statistics each morning and setting a low weekly threshold since they don't offer a daily threshold yet - Glasswire must also be installed on all Windows devices since it's device level monitoring). My monitoring is passive unless I get an alert which is my key for further investigation.  

Viasat can't tell you precisely what is using your data, no more than your electric company can tell you how much power your toaster is using.

The hard part is determining what is actually using it (including identifying whether its attributed to an install/equipment issue) and how to address what is often unwanted usage whether that be ads, pre-loaded videos, automatic updates or anything else. Once you've done that monitoring becomes passive until something else determines yet another imaginative way to blow through your data as the "interweb" evolves.

I don't worry much about unauthorized use of my wireless network since I have it properly secured - but I will check the router's statistics and logs when warranted.  

While ViaSat could likely log each and every web site, url, etc. you visit, do you really want them doing that?

You're spending more time unplugging, shutiing off, etc. than I spend on active monitoring - and my stuff is up and running 24/7/365 barring power outqages.      
(Edited)
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Danielle Brennan

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I am with you, Old Labs. Monitoring data use is not all that time consuming. I am  not retired, that is something in the future, but still 30 years or more away. I have Glasswire on all our computers, and check my usage every morning using My eSVT, and compare it with Glasswire and my ASUS router's measurement. That is all I do, and like you, if there is a big usage during the day, I look into what might have happened. My router is secured. I was on Hughesnet for 4 years, and have been with Exede for part of a year now, and have never had any mysterious data show up on the ISPs metering. I work full time, mainly from home, and am very happy with how Exede is performing for me. My significant other works away from the house, but is home every evening. We are not big on streaming, we use out DirecTV for entertainment purposes. Our modem and router are on 24/7/365, operating on a UPS system.
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Brian, Champion

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I'm happy with the service I've received since I first installed satellite (initially WildBlue). I've never had data disappear. A few times my allowance disappeared in a few days but I could attribute that to an iPhone user with auto-backup to the cloud enabled. 

I've tried experiments to check for data loss. On several weekends, when I wasn't home, I measured data used on Friday and disconnected the wires and disconnected all wireless devices (including my DVR). When I returned on Monday, no data had been used. I did this several times and had a similar experience.

For the most part, I'm unsympathetic to complaints of data being lost or stolen until the complainant has documented the situation and what they've done to diagnose the problem.

I'm also unsympathetic to claims that turning of the WiFi every time you leave your computer is inconvenient. I've been doing that since 2012. It works.