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Been a customer for 4.5 years. On the 150gb a month plan with 12Mbps average speeds at $100. Never had a major issue. Regularly around the 6-10Mbps area which is fine by me. Was actually looking forward to the Viasat 2 plans!
Suddenly our speeds have tanked and and we are lucky to get anything over 1Mbps. 1! (see attachment). That's right, $100+ a month for t care. The only options I am given is to switch to a worse plan for the same price or to a the SAME plan named differently for a more expensive price. Oh, and the third option I was recommended... to disconnect my service.
I would gladly switch to a better plan even if it cost a little more. But I have no options beyond 12Mbps... which is what I currently have. To me this indicates that my plan is purposely being throttled to force me to pay more for the same package.
Unacceptable. I requested to speak to someone else and the Supervisor told me no. Ha. Hopefully one of the techs on here cares a little more.
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- furious
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Are LANs being used with this technique, via that router with WPS engaged to Jetpack?
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Only downside I can see is that devices plugged into the extender's ports, including devices plugged into a switch (which is plugged into an extender's port) still count against the 7730L's 15 device maximum.
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AT&T uses CGNAT, which flips your IP address constantly. More than one person ticked off with CGNAT at AT&T's forum. Only solution is if AT&T allows IPv6 engagement. Cyber-crooks like CGNAT...
@Chuck Mayo
Good to here about extender's LAN can be used.
I've never looked at packet coding, but it will have a device's IP address embedded when sent out initially, so apparently, 7730L unit is seeing each device's IP.
Brad, Viasat Employee
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Unfortunately I won't be able to weigh in more than what was indicated on the email notification the same would be said if you talked to a supervisor. This was done for the majority of customers to better improve the service across the board.
I understand it's not desirable but a switch to one of those plans will not have the issues with speed that you're seeing now as they were not affected. If the speed becomes unbearable that's an option
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If I am not being artificially throttled on my current plan at 12Mbps, why should I expect better speeds on a new plan at up to 12Mbps. If I AM artificially being throttled to force me to pay more for less data... that's awfully shady.
Stephen Rice, Champion
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Brad, Viasat Employee
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With this policy change on the affected plans there is a throttle of the speed on the plans as indicated in the letter discussing the plan. There's supposed to be above the 12 some of the time but well below it other times. Again that was posted in the letter that this would be the case. The other plans are not seeing that unless of course if the data was surpassed.
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I'm now getting pretty good service... for the moment, anyway. If it stays this good I'll be satisfied.
It's unfortunate that you don't have this option, but I understand that the Liberty plans aren't being throttled as the "unlimited" ones are.
VeteranSatUser, Champion
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Not all of us want to pay more money (not to Viasat anyhow), and not everyone can get a better plan on Viasat-2.
You are an example of what Viasat wants their subs to do. Give up 150GB of priority data and pay more money to them so their revenue stream continues.
Of course if they provided a workable plan to you in the first place, this wouldn't be the issue.
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VeteranSatUser, Champion
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Either way Viasat stands to lose a 10+ year customer due to a short sighted plan modification.
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However, if they hadn't offered me the gold plan on viasat 2, I would have been very unhappy, so I guess I just got lucky.
VeteranSatUser, Champion
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Anyway, we ended up using a Lynksys extender with a Verizon Jetpack as well. Works incredibly well.
Streaming 2 TVs in HD while another games and Skyoes. Rarely have we had any issues with throttling or slowdowns.
I haven't been on here in a while and didn't realize they jacked the 150 plans. I did get a letter saying they wouldn't charge us a cancellation fee if we wanted to leave. We had just left, so I didn't really pay attention.
I feel pretty fortunate and blessed to be away from Viasat now. We were paying 150 bucks a month for what had turned into a really lousy service the last few months we had it.
Just looked at the new plans for our area. Gold 50 with 100 gigs of data for the same money. I wonder if we would have actually have gotten 50 mbps.
I think we get rock solid 25 mbps on Verizon. Does everything we need.
VeteranSatUser, Champion
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I was a big fan up until 6 months or so. Then it just became unusable often enough to become a hindrance.
No turning back now for us.
That being said, I would have given the new plans a hard look if we were still stuck with viasat.
It does amaze me that people are starting to be happier with Hughsnet than they are with Viasat.
VeteranSatUser, Champion
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We can stream two TVs at HD, surf the net and Skype and game all at once. We do have an occasional slowdown which I notice when I have the Netflix streaming info in the corner of the TV, but it only lasts a minute or so most times, and then it is back to full speed. I think that is typical for most services.
We are very happy, especially after 5 years of Viasat. It was all we could get until the tower went up.
I don't know how well it would work in a congested area, but it bbn is worth a shot if you have cell service. Even if you need a signal booster, it would pay for itself in a few months.
70 dollars a month for Verizon, compared to 150 a month for Viasat. It adds up quickly.
The only downside to the Jetpac is you can't use it to stream HuluLive TV. I believe other live TV services work, but we haven't tried them yet.
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VeteranSatUser, Champion
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VeteranSatUser, Champion
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I’ll be long gone from the scene by then, but I’m sure I’ll find my way back to make a comment or 20.
Anecdotal but still true:
Took my kids to the house with satellite internet tonight. They have no idea about network management policies, nor did I inform them of any changes. Instantly, my son asked why my internet sucks all the sudden. Said it worked ok at Christmas. I just smiled and said not much longer will we endure the throttled speeds of a tyrant that thinks they can take advantage of trapped minions without terrestrial ground options while LEOs are still not viable.
Actually, I just said, “Yea, it sucks.” He is only 9. One day I’ll explain how companies try to suck customers dry. He’s just not ready yet for reality.
VeteranSatUser, Champion
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What general location are you in Terry?
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VeteranSatUser, Champion
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I was just going to post about the winter storm headed to northern NC and SW Va. Looks like an ice event, which is the WORST!
Be safe my friends!
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VeteranSatUser, Champion
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Survived being shot down by the Russians and a Russian prison, yet dies flying a helicopter for traffic and weather in L.A.
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GabeU, Champion
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GabeU, Champion
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We did have a really nasty hail storm one year that damaged thousands of vehicles. You couldn't get an appointment for months to get anything other than major, required body work done on a vehicle as it was so backed up. Luckily, I missed that storm by about twenty minutes while on my way home.
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From time to time, Viasat makes updates to policies that impact our customers' service. We recently updated our Network Management Policy and the terms of service for your Freedom 150 GB - Boost 25 + WiFi service plan and we want to explain what these mean to you.
Network Management Policy
Bandwith Usage Policy
What do the updated policies mean for you?
Your current service plan (Freedom 150 GB - Boost 25 + WiFi) offers download speeds up to 25 Mbps. This update clarifies that this is the median speed you should expect, when measured across all 24 hours in a day for these service plans. This means you should expect that half the time you see speeds that are faster than 25 Mbps, and half the time speeds that are slower than 25 Mbps.The monthly price on your current service plan will not change.Speeds during busy periods (typically in evening hours of each day) may be well below 25 Mbps, regardless of how much data you use. Your service plan does not have a strict data allowance. When you use more than 150 GB in your monthly billing period, your service speeds will be slower than what you experienced when using less than 150 GB.
What are your options?
Do nothing: You can continue receiving the service as described above and you don’t need to do anything.Change your service plan: If you would like to switch to a new monthly service plan, you may do so at any time. We don’t charge any fees to switch your service plan and we will not require a new two-year minimum service term to change plans. Simply login to your account athttps://account.viasat.com and select the plan you wish to switch to. When you switch, your new plan may have different terms of service than the plan you are currently on. Please read the plan details closely before you make your choice.
Sincerely,
Viasat Internet
The difference between the old agreement and this one is the median (average) speed in 24 hours.
Now in the evening I'm lucky to get over 1mbps and this is because of so many people using data at the same time, that is a bunch of BS.
I've done my speed tests around 4:30pm and I get between 45 and 50 mbps. Then I do it again around 5:00pm and it's less than 1mbps.
The $1308.00 this company gets from me a year is over.
NET NEUTRALITY NOW!!!!
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I’m specifically wondering if anyone thinks they are slowing specific sites that may be related to potential streaming. Or subject to high data usage.
VeteranSatUser, Champion
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YMMV, depending upon a beam's usage pattern. I've never heard anyone complaining from Alaska or Hawaii, nor those in low usage western beams, east of west coast.
So, what is your zip code?
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On the beam I use, they offer "unlimited" plans, at 35, 45, or 65 GB. Your beam has lower limits of prior data. My speeds are excellent, but I don't exceed the 10GB data allowance.
Before their policy change, whatever speeds experienced, should be similar with Liberty plan when data bucket is not empty.
One can always time-shift....record video during off peak, etc.
Brad, Viasat Employee
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Liberty and Unlimited have a few differences. Liberty once the data is used up it's going to be between 1-5mbps during non-peak hours. During peak hours, the speeds will drop below that range depending on Network traffic. You will have the ability to buy more priority data to get back to priority data speeds.
Unlimited on the other had does have a data point that once passed you do see it slow and how much depends on your beam and traffic. I think a safe bet is certainly during peak hours if you've surpassed the data point that something like streaming may not work as well but outside that time you should see speeds that will allow for most online activities. It does not have a buy more feature.
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VeteranSatUser, Champion
Look at alternatives.
CJ DJ
VeteranSatUser, Champion
Gwen
Mick Dietze
VeteranSatUser, Champion
What wifi extender are you using if I may ask?
GabeU, Champion
GabeU, Champion
VeteranSatUser, Champion
Terry Hill
GabeU, Champion
14k? OMG.Prices sure have changed since I was in the business. I just had a new furnace installed last month. It was 4k. The furnace, three supply registers, a small supply plenum transition, a box of 18" heavily insulated flex, two 18" collars, some panning material and a few other small odds and ends.I know, for a fact, that the supplies cost them less than 1k. They worked for 6.5hours. 3k+ for 6.5 hours of labor. SMH. If my back weren't the way it is I would have bought the supplies, including the furnace, and done the work myself.
Wait. I misread. Your heat pump didn't cost 14k. Still, my furnace installation was WAY overpriced. I hope they didn't get you too badly.
Terry Hill
GabeU, Champion
In the last two years, between my house and my folks' house, we've had one water heater, one wall furnace, one floor furnace and my furnace go. All that's left is my water heater, which is nearly 20 years old. The water heater, floor furnace and my furnace were all within six months. Just crazy.
Terry Hill
Stephen Rice, Champion
GabeU, Champion
I may do it myself when the time comes.
And yeah, I just got the joke. SMH. Sorry, I'm a bit thick tonight. LOL.
Rose Smith
VeteranSatUser, Champion
I have had both. There was a time I preferred Viasat. But the Viasat today isn't the Viasat of 4 years ago, or even 18 months ago. Viasat didn't use to have a foreign call center. The CEO was also adamant beams would not be oversold. Things started to go south once the 150GB "unlimited" plans started. Then the issues with Viasat-2. Now modifications to existing plans. What's next?
GabeU, Champion