30 Days of heartwarming Viasat facts

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As a retort to the vile and petty lies that we, the benevolent and caring customers of Viasat have endured, I have decided to fight fake news with fact. For next 30 days you will be treated to little known stories and facts that prove Viasat is not a scam.

1: Viasat was the first satellite internet provider to bring us a cool triangle shaped modem.
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Stephen Rice, Champion

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Posted 2 years ago

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Stephen Rice, Champion

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21:  Viasat doesn't alienate it's customers by making political statements.
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Tres Bien

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In case you missed it, somebody wrote, "I've done my best not to respond to any comments on this thread but people with the same mentality as Tres Bien really piss me off. I was without reliable phone service for a month after hurricane Katrina. When the local infrastructure is down, all forms of communication are important. I own a satellite phone and I am also a ham radio operator (general license). I have a small generator for emergency power and have enough food and water to last one person for a year. When infrastructure is down, bottled water is more valuable than currency. Credit cards are useless and you better have cash on hand as well. I learned my lesson after Katrina.


Mods, you may now ban me for being pissed off. It was fun."

When the issues become too overwhelming the overwhelmed make it personal.  It happens every time.
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Stephen Rice, Champion

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22:  Using less power than most incandesant light bulbs, Viasat residential antennas are able to transmit signals 22,000 miles into outer space.  
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Old Labs (VS1-329-L12FZ)

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Regardless, Al Gore would like to take this opportunity to remind you to turn off the modem when leaving the room. Alternately, carbon offsets may be purchased online through "My Account".

Thereby alienating other customers by making a pseudo-political statement - see day 21 ;)     
(Edited)
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Stephen Rice, Champion

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23: In 2017, Viasat Denver employees voted to donate $10,000 to the organization, Adopt Colorado Kids. Viasat also did the same thing in 2015.

Viasat forgos a large holiday party every other year, instead donating money that would have been spent on a big event to a Denver-area nonprofit.
(Edited)
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J&J

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Nice... they give up one day of fun and make a lifetime's difference to someone.  I always knew they had a heart.
 
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Jim16

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Tres Bien Viasat!
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Stephen Rice, Champion

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24: Viasat has the best installation technicians.
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Michael McDowell

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No wonder they keep having to reschedule the service call!!!
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Deku (The #1 Hero Data Saver), Champion

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i came in here too see if someone has made a buzz kill onto this AWESOMENESS THREAD!!! AND!!! it apprently the buzz kill is THIS PERSON!!! -------> @Michael McDowell

geez... what a buzz kill people can bee -_- dont even know when to stop with there dang fricking buzz kill -_- also... they tend to make all the fun go away cause of ONE person... -_- OR I SHOULD SAY ALL THE PEOPLE WHO LIKES TO BUZZ KILL PEOPLES FUN AND AWESOMENESS THREADS...
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Michael McDowell

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GEEZE...lighten up!! It was a joke!
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Deku (The #1 Hero Data Saver), Champion

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@Michael McDowell oh... sowy... i didnt know to be honest... sowy ;-;
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Michael McDowell

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All good!
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VeteranSatUser, Champion

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Deku. Chill! Its summer. Relax Have some BlackBerry vodka lemonade and put on some anime
(Edited)
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GabeU, Champion

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They may look inbred, but Buford and Willie know their stuff!!!  
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Andy Schack

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There are some good techs but a lot of bad ones. Part of the problem is that this business fluctuates so wildly.....this makes it difficult to keep good people. People's bills tend to be somewhat fixed, especially when it comes to things like rent, auto loans, etc. A tech's pay is all over the place. He might have a really good month only to see jobs drop by half the next. It's hard to raise a family with any type of stability this way. Add in the fact that the new installation procedures for VS2 can easily make a 2 hr job a 4 hr job, and working in this business is even less attractive. 

I would NEVER recommend anyone get into satellite installation work...for any company. 

Andy
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Bradley

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No disrespect intended, but any company that subcontracts installs is just using a bad model. I’ve always believed that if you hired professional people and took care of them (benefits, pay, etc), the outcome will always be more than worth the costs.

Same with customer service. Save a few dollars to lose millions in the long run. Greed will catch up to all companies eventually.
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VeteranSatUser, Champion

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Its tough though like Andy said. Installs don't happen on a regular basis.
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Andy Schack

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Bradley. More and more companies are going the subcontractor route. Even our local power companies are now subcontracting out a majority of their line work. The cost of getting the work done the way it was in the past was simply too expensive. 

That's why I do all my own installation work and why I am so aggravated by the tendency these days of companies to not support those who are in the field actually doing the work.....everyone can't sit behind a desk and enjoy the AC...sooner or later, somebody has to go out and actually sweat and get the job done. 

Andy
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M.E.M.

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Andy,  people really know how to sweat in Florida. I lived there for 5 years. Too hot for me.
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GabeU, Champion

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Unless a company has a widespread customer base, and by widespread I mean millions, and they are adding new new customers at a good clip, it's not nearly as economically feasible to hire their own installers as it is to subcontract.   
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Bradley

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Its never as cheap. Point being sometimes you get what you pay for.
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VeteranSatUser, Champion

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I read in an article in the last 2 years Viasat has lost 17% of its subscriber base.

Yea. Don't think they are going to be hiring full time installers.
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Bradley

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Think cousin Fudd does the military installs?
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Stephen Rice, Champion

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25:  Viasat was the first satellite internet provider in the USA to introduce unlimited data plans.
(Edited)
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Bradley

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“Unlimited “.
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VeteranSatUser, Champion

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Right. Unlimited. Lol
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J&J

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A bit like "All you can eat" but then there's only crumbs at the counter.
 
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John Postizzi

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And I have some land in Florida that is a great real estate investment. Trust me.
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GabeU, Champion

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Any ISP that doesn't completely cut you off is technically unlimited.  Mine's unlimited, though they don't call it that.  
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VeteranSatUser, Champion

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I mean Exede Classic 10 was unlimited too. So is your Liberty plan.

It's all just semantics. But claiming "unlimited" and then deprioritizing people to the point they can't even use the internet is just bad for business
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Old Labs (VS1-329-L12FZ)

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I remember when Freedom was initially touted as "virtually unlimited".

https://www.engadget.com/2014/08/12/viasat-unlimited-plan/
(Edited)
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VeteranSatUser, Champion

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Yep. And Freedom offers more priority data than any "unlimited" plan now available.
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Stephen Rice, Champion

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26: Thanks to Wi-Fi, I can enjoy Viasat internet access in my new garage.
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Brad, Viasat Employee

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OK I really really expected a "OUTTATIME"  license plate on the DeLorean. Still holding out hope for a hoverboard behind the passenger seat..
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Bradley

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Hardwired mine (detached). Used to make a great place to hide. Some people know what I mean ;).
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Michael McDowell

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Kinda reminds me of those Good Housekeeping Magazine pictures.  Nobody really lives like that!
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Andy Schack

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The last time my garage was that clean was.......well, it was NEVER that clean. 

Andy
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VeteranSatUser, Champion

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It's new! Give it time!
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J&J

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Congrats to  Stephen Rice, Champion again.
 
 
It's good that ViaSat found so much good in a person that found so much good in ViaSat.
 
 
(Edited)
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Bradley

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Does that mean he can stop now, or are we likely to go the full 30?

I kind of feel like he’s been stretching for a while....
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J&J

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The best is yet to come? 
 
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Bradley

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Lol. Time will tell, but I wouldn’t get my hopes up.
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J&J

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I would offer some suggestions but then they wouldn't have come from him... like:

ViaSat has the industry's BEST attorneys at writing Terms of Service.  :o)
 
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Bradley

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I can’t remember all of them.

Did he do 24 hr customer service call center? I like to call every once in a while and just mess with them. Nice to know they will always answer.
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J&J

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Nice to know they will always answer.

Eventually
 
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Old Labs (VS1-329-L12FZ)

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Apparently Stephen is not relying on the Viasat WiFi modem by some reports here.
(Edited)
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VeteranSatUser, Champion

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How do you think he is going to heat his garage!?!?!?
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GabeU, Champion

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Microwaves.  LOL.  
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VeteranSatUser, Champion

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Nah. He is going to use the Viasat-1 modem with wifi!
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Old Labs (VS1-329-L12FZ)

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How do you think he is going to heat his garage!?!?!?
From the looks of it, gasoline - there appears to be no electricity, although that might be a generator hiding behind the center column - in that case be sure to keep the doors open. 
(Edited)
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Stephen Rice, Champion

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27:  Viasat is celebrity approved.
.
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VeteranSatUser, Champion

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Really stretching things out here I see.
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Andy Schack

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Don't encourage him!

Andy
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Jim16

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27.1  Viasat provides periods of solitude so we can all go read a book....

https://community.viasat.com/viasat/topics/not-internet-connectivity-in-texas-hold-time-is-48-min

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VeteranSatUser, Champion

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Serenity now. Insanity later!
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GabeU, Champion

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Oh, wow.  When did Stephen become a Champion again?  I missed that.  Congrats!  
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Old Labs (VS1-329-L12FZ)

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I think it was day 24 and the heartwarming shout out to Viasat installation technicians that got him over the hump. He has 3 days to cement his legacy... unless he or the moderators change his title to "A month of heartwarming Viasat facts"
(Edited)
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Stephen Rice, Champion

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28: The Viasat mobile phone app makes it easy to run diagnostics on your Viasat equipment.
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Andy Schack

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The app IS very helpful IF people will take the time to download it and set it up. You'd be amazed at how many customers simply will not take the time to do it. When we mention it to people we get a pause and then "can you do it for me". No. 

Andy
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Whitey

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I ran the app yesterday on my phone when we didn't have any internet and app said everything was fine and dandy.  So I thought my Asus router must have taken a dump.  I disconnected the router and restored the wifi in the Viasat modem and was back on the net.  Then had to redo all the wifi connection on my devices.  This morning I checked this forum and see Viasat had trouble over a wide area and it was likely they had restored about the time I redid the Viasat  modem.  Viasat needs a better way to inform you when they have troubles. 
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Stephen Rice, Champion

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29:  Satellite Wifi from Viasat brings wifi directly to consumer’s devices, where historically internet service was unavailable or unusable in Mexico.
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Stephen Rice, Champion

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30: Brian, the Exede alien, ain't dead. He just went hone.
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Jim16

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I think he's on my roof!
(Edited)
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Old Labs (VS1-329-L12FZ)

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Next up... 39 days of heartwarming facts about Cool Hand Luke. Nevermind, here they are:

http://brain-sharper.com/entertainment/cool-hand-luke/

I'll take 60s movies for a thousand, Alex.
(Edited)
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Bradley

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Please no. Can’t count the number of times I meant to stop following this thread. Let it die peacefully now.
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VeteranSatUser, Champion

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At least he didnt use the month of May or July when we would have had to endure 31 of his "facts"
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Brad, Viasat Employee

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There's a unsettling life-like statue of him in one of the offices here where he's dressed like Marty McFly
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Andy Schack

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Brad, Erin, my sister in law, threatens my nephew if he starts acting up by telling him she's taking our Brian standee home and is going to put it in his room. The folks out in Denver got a kick out of that!

Andy
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Bradley

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Pics or it never happened....
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Andy Schack

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I didn't take a pic of it when I was out there last year but I can vouch for its existence. 

Andy
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Bradley

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Lol. I meant Brad.
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Andy Schack

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Sorry, that's what I meant....the Brian that they have dressed up out in Denver...I saw it at a council meeting in March 2017.

Honestly not sure if they'd be happy with him taking a pic of it or not....their kinda squirrelly about people taking pics in the building. I wasn't even allowed to take one of the Spock modem when we first saw it. 

Andy
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Bradley

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No worries. Bigfoot lives behind my house and is quite photogenic. He only asks I never post or share on social media or otherwise:(.
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Stephen Rice, Champion

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Its hot outside.  Shame on you for making Bigfoot stay outside.  He deserves to come inside to enjoy the AC.
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Bradley

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Yeti stays inside in the summer. Switch in the fall.
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fmj77

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Mods, please lock this thread. It's been over 30 days.
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J&J

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Who are you to tell them what to do?  Brad, Viasat Employee, himself  posted more here just 14 hours ago.  Is 30 days one of your rules they must abide by?  If you don't like the thread, don't click on the link to get here.
 
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fmj77

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I can comment on whatever the hell I want. Get over it.
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Michael McDowell

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Wow!! J&J, I thought he was just trying to be funny.
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Ivan Bludnik

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I thought fmj77 was funny.
Someone need to check J&J's rabies shots to see if they have expired yet.
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Old Labs (VS1-329-L12FZ)

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I thought we were on to 30 days of something else... apparently it was just a bad dream ;)

Regardless, I still appreciate Suspicious Minds...
(Edited)
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Stephen Rice, Champion

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I had some funny things lined up but management was a bit worried.  Reminds me of the time I took a bath in ramen noodle soup and posted in on YouTube.  My name was brought up in several upper management meetings where I worked.  It was a global company, so once a few people at my location saw the video, it spread like wildfire.  People still talk about it to this day.
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Jim16

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Old Labs (VS1-329-L12FZ)

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It's unfortunate that Jim Carrey beat out Stephen for the role of Stanley Ipkiss - sorry that was the first thing that came to mind with that hat. 
(Edited)
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Bradley

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Man needs a garbage disposal on his tub.
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fmj77

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Stephen, you have some issues.
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Stephen Rice, Champion

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Fmj77, or whatever your name really is,  I completely agree.
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Michael McDowell

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Darn it!  Now you made me hungry for some Ramen!
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GabeU, Champion

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Okay, knowing that this is actually you, Stephen, I've just got to watch your nuttiness later on this evening, when I have more time.  It looks hilarious, though.  :)