3.56 Mbps download, 2.14 Mbps upload

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  • Problem
  • Updated 9 months ago
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I'm paying almost $170 per month for these speeds. My daughter is supposed to be using this system for her work. No way. What a joke. Be glad when something else comes along so I can ditch Viasat.
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loypressley

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Posted 9 months ago

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Deku (The #1 Hero Data Saver), Champion

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well... it says SPEEDS ARE UPTO BUT NOT GUARENTEED <--- what they mean by that is... speeds are ALWAYS not going to be the same. it should say so when you signed up for them... PLUS!!! IF you do want to get out of the contract... then... you will have to pay $300 something to get out of it... THEN!!! $15 for the remaining months of your contract leftover and so forth... which you signed and agreed to be into a 2 year contract.

plus... IF your daughter is using an a VPN... then... viasat always recommends NOT to use a VPN as... it wont be that good at all... the connection, speeds... ect. ect. ect.

also... peak hours is from 5pm to 2am or 3am that is mostly the busiest time for everyone in which the internet speeds do slow down and so forth. OH!!! also... during the BIG and national holiday seasons... is where speeds DO slow down ALOTTA!!! 

hoping ive kinda helped out a little bit!!! :3
(Edited)
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yourguytim

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Feel your pain.
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loypressley

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Right!! All that for a mere $170 per month. Don't give me that "throttled" line. My contract says it "may" be throttled after 150 Gb in one month. My current use is just over 8 Gb. Trust me when I say that when something even remotely better comes along, I will drop these folks like a hot rock.

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Diana, Viasat Employee

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Hi loypressley, I'm sorry if you are not getting the best speeds.  If you need assistance, please send an email to viasatlistens@visasat.com with your account and contact information. We'll be happy to look over your account and provide support.
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loypressley

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I'll get back to you. The last two times what you asked me to do that, all I got was the opportunity to explain the problem four or five times to several different people who promptly told me that I did not know what I was talking about , and nothing changed at all. I really don't believe you know how to run your business and you have no intent to fulfill what you say in your contract, "Unlimited Silver 25 Mbps
The Unlimited Silver 25 Mbps plan includes Unlimited data plus the Exede WiFi Router. Download speeds are provided at up to 25 Mbps and upload speeds are up to 3 Mbps. Video streaming at DVD quality (typically 480p). After 150GB of data usage, we may prioritize your data behind other customers during network congestion." My data use at this time is 12.0 GB. Thank you. 
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Chaim Isaac Lipschitz

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The "up to" speeds are meaningless and it goes both ways. I am supposed to get speeds up to 12 mbps but I get more than double that from 3:00 am until 6:00 am.
I get nowhere near the 12mbps during the daytime.
Congestion is one explanation. However Viasat may have different types of throttling.
There will be severe throttling for those over their data cap. There may also be a different level of throttling for those under their data cap even when there is no congestion. Only Viasat knows.
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Kim

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That would be fine except, you have a 150 MB plan per month and do not use 20 MB's per month...and you still have issues...
I can NOT watch a u-tube video..2 minutes without it buffering for awhile..
Everyone else is watching movies, tv, etc...not me..and I pay for 150MB per month?  2 years I have done this, no more..going back to my old provider...at least I could stay online in the storms!!  Never had this many issues in almost 10 years that I have had in 2 years with these whatever they call themselves...fast/high speed internet is not one of them though...IMO.....cheers!!
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loypressley

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What I am getting is not what I am paying almost $170 per month to receive. Upload speed does count when one is trying to maintain a website.
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Jim16

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Your download speed is fine and your upload of 2.14 is better than most of us.  I see no issues.  Most of us would be happy with 3.5 Mbps.  And you are not paying for 25 Mbps.  You are paying for the speed you are getting.  This is satellite internet.  This is how it is. 
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loypressley

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You have no issue with paying $170 per month for this kind of service?? How much are you paying?
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Jim16

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I pay $120.  What issues are you having with 3.56 Mbps?  That speed is faster than the Gold unlimited streaming speed.
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yourguytim

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Jim 16 do the math.
$170/month = 3.56mbps?
Although 3.56 is bettter than what I get the majority of the time it’s not worth spending $170 for.
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Jim16

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Your math makes no sense, as usual.  $170/month for rural internet and phone where NOTHING else is available.  My math makes much more sense.  We still need to know why loy can't enjoy 3.5 Mbps internet speed.  Unless he got it just to do speed tests.
(Edited)
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Ronald Stricklin

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The math makes plenty of sense when viasat has one other competitor that would offer similar service at a cheaper rate. It's so silly to see someone get so offended because another customer is frustrated by their slow speeds at excessive costs. Don't talk about my viasat......
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johnny c

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Varies by the time of day (even affects cable ISP, but to a lesser extent, congestion, like the highway at rush hour), i have the 25Mbps, 150G plan, my results this morning at about 9 AM, not too shabby:


(Edited)
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Ronald Stricklin

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Loy this forum is as useless as that email address. One side is going to say they feel your pain and the other side is going to tell you that you aren't entitled to anything. Speeds are upto and blah blah blah. Call customer service. If you have already called then when you are talking to the robot tell him you want to cancel. Eventually they will take you to a customer service rep that works directly for viasat. Explain what is going on. Explain how you have contacted whom ever multiple times and no one has helped you. They can either try to take care of the problem themselves or send you to someone who actually works directly for viasat to handle your problem. Don't call at primetime and have them run a diagnostic. You could have some hardware failure and that would come up in a diagnostic. A wire connector could have short in it. Even a bent wire could degrade your service. I had to have an installer come out four times to fix my mom's. Each time the new installer found a problem with the original install and repaired that. Finally on the fourth install they just replaced it all. It could also be congestion but it may still be a hardware issue.